Be sure to include both packing slips in the return package. Please return each order separately and include any packaging that forms part of the goods with your valid proof of purchase. Products differ, but generally, wear and tear is considered excessive if the product is nearing the end of its practical use, or just looks heavily worn, Products lost or damaged due to fire, flood, or natural disaster, Products with a missing label or label that has been defaced, Products returned for personal reasons unrelated to product performance or satisfaction, Products that have been soiled or contaminated, until they have been properly cleaned, Returns on ammunition, either in our stores or through the mail, On rare occasions, past habitual abuse of our Return Policy, Products purchased from third party sellers (Items purchased at one of our retail partners must be returned to them and are subject to their return policies). Please accept my sincerest apologies for the inconvenience caused. Return through your local UPS Ground location in over 47,000 locations. Hi Nashir,Thank you for taking the time toleave us your feedback.I am sorry to hear that you received an incorrect item and another itemyouordered was out of stock.I have reached out via email so we can discuss this further.Kind regardsBethanyCustomer Service, Bought a stone island hat, only to find it was faulty, if flannels had checked the item before sending it out this could have been avoidedPoor service from a company thats sells premium products. Kind Regards,BethenCustomer Support. To protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we cannot accept a return or exchange (even within one year of purchase) in certain situations. Impossible to find the returns part of the website. Open 7 days a week, early until late. L.L.Bean is a registered trademark of L.L.Bean Inc. Many thanks Flannels. Standard Delivery takes three (3) to seven (7) days . Id marked them as spam before I remakes that they were companies related to my order. No, Did you find it helpful? Select the item you want to return, and select an option from the Reason for return menu. Yes Products differ, but generally, wear and tear is considered excessive if the product is nearing the end of its practical use, or just looks heavily worn. Contact our Home Store at 1-877-755-2326 or Customer Service at 800-341-4341 for instructions or questions. Items purchased at full price that meet the Flannel terms and conditions can be returned for a refund, credit or exchange. We also ensure all reviews are published without moderation. Sorry to hear you're having problems with your order. I have to do it online ?????? If you need assistance locating your order number, please contact us. Hi Lee,Thank you for sharing your review.We are very sorry to hear that you are not satisfied with our current returnspolicies for online purchases.Unfortunately, our stores are considered to be separate and they do not have thefacilities to return an online order.You can find more details regarding this via the link pasted below:https://help.flannels.com/en/support/home#folder_80000679241[https://help.flannels.com/en/support/home#folder_80000679241]Kind regards,Louise. Can I return more than one order in the same parcel. By PhoneCall 800-441-5713 to start your exchange. I am sorry to hear that your order arrived late, I completely understand howdisappointing this is.In effort to assist further with the points you have expressed, I have contactedyou via email to discuss this further.Thank you for shopping with Flannels. You can, of course, use our extensive European Pickup parcelshop network. Kindest regards,JenniferCustomer service, I RECEIVED VERY BAD CUSTOMER SERVICE. There are no refunds on sale items unless they are faulty and are returned within 7 days of purchase. If you dont have an account or are returning a gift and dont have the order number, please call 1-800-453-0659 to have one of our service reps provide this information for you. Please ensure that you have the item(s) that you are wanting to exchange as well as your emailed proof of purchase. To return your item (s) bought in store for a credit note or where possible make an exchange, visit any Flannels store within 28 days of purchase. Any Bean Bucks used towards your purchase will be returned to your Bean Bucks balance. Good prices at flannels but no point if the item isnt available. Afterpay Customer inquiries will be addressed by Customer Support team: info@afterpay.com.us or 855 289 6014. Hi Lee,Thank you for sharing your review.We are very sorry to hear that you are not satisfied with our current returnspolicies for online purchases.Unfortunately, our stores are considered to be separate and they do not have thefacilities to return an online order.You can find more details regarding this via the link pasted below:https://help.flannels.com/en/support/home#folder_80000679241[https://help.flannels.com/en/support/home#folder_80000679241]Kind regards,Louise. Return Online - UK. Please note that some return options may require a printer. We're sorry to hear of theissue you have experienced when shopping with Flannels and we apologise for theinconvenience caused. Keep an eye out for updates and tracking. To be refunded to your original form of payment most quickly, we recommend you mailing your return to us with the label used in your order or to Start a Return Online. If you request an exchange, we will pay shipping and handling charges for the item we ship to you. After one year, we will consider any items for return that are defective due to materials or craftsmanship. Asked for cctv of my item been checked before dispatch and was told they would send to me but then email saying no cctv available. Had to send them back at my own cost. the return. Take your item to the Amazon Hub Counter and show your return QR code to the Amazon Hub Counter associate. Please contact us via email or chat on our website and we will be happy to lookinto this further. Perhaps the courier have tried to deliver but you weren't in? Depending on what delivery option you selected your order might still be out for delivery. Didn't receive order on time even though I paid for next day delivery. Hi Jason,Thank you for taking the time to leave us this review. Enter your details below and we will get back to you. Hi Danielle,Thank you for taking the time to leave us this review. We apologise for any inconvenience caused. If your i You can return an online item for an exchange. .btn-red{ background-color:#a8192e !important; color: #fff; } .btn-red:hover { background-color:#73101E !important; } .btn-grey { background-color: #333 !important; color: #fff !important; } .btn-grey:hover { background-color: #efefef !important; color: #333 !important; } .btn-white-noborder { background-color:#fff !important; color: #000 !important; border: none; } .btn-white-noborder:hover { background-color:#efefef !important; border: none; } .btn-inline-displaying { display: inline !important; } PRINT RETURN & EXCHANGE FORM, .btn-red{ background-color:#a8192e !important; color: #fff; } .btn-red:hover { background-color:#73101E !important; } .btn-grey { background-color: #333 !important; color: #fff !important; } .btn-grey:hover { background-color: #efefef !important; color: #333 !important; } .btn-white-noborder { background-color:#fff !important; color: #000 !important; border: none; } .btn-white-noborder:hover { background-color:#efefef !important; border: none; } .btn-inline-displaying { display: inline !important; } PRINT RETURN SHIPPING LABEL. Flannels rejected the return saying it had been worn, if it had been worn then that was before it was sent to me. I bought a jacket from Giulio Cambridge and 2 months later the material is clearly faulty. This may lead to variation in finish, colour and fabrication. QUESTION - I've not received my parcel yet the status is delivered? We accept returns within 14 days, starting from the day your order was delivered. Most returns are processed in a few days, but the money can take up to 14 days to appear back in your account. START A RETURN Securely repack your items. Fri, 8 Apr, 2022 at 10:09 AM. Find a location near you. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. No. You can print a label from the carrier website by clicking the create return link. Option 3: Exchange your item(s) at any of our stores. TERMS. Anyone can write a Trustpilot review. If any of the scenarios below apply to the item(s) you wish to return, please contact one of our friendly customer service reps at 1-800-453-0659. In StoreSimply bring your item and proof of purchase to one of our stores. Login to our returns portal using your order number and email address. Very, very pleased and would highly recommend and will certainly be using their shop again. Tue, 8 Mar, 2022 at 11:19 AM Can I return more than one order in the same parcel? Please upgrade to one of the following for a smoother, safer shopping experience with us: If you are not 100% satisfied with one of our products, you may return it within one year of your purchase for a refund (special conditionsmay apply). We send a QR code directly to your mobile phone - so all you need to do is scan it at the locker and pop your parcel into a compartment. Absolutely! Use the Return & Exchange form and shipping label included in your package. Hazardous MaterialsCertain hazardous materials cannot be returned in the mail, including batteries, fuel, glues, firearms, etc. I originally ordered an over shirt for my boyfriend it turned out to be to small, but I easily returned it and within a few days the bigger size had returned and he got to enjoy it for his birthday weekend, great communication and super easy, oh and the product was lovely! How do I return a parcel with DPD? They waffle, mis-understand, send you round and round their system with incomprehensible replies to the query. I will reach out to you for further information. We apologise for any inconvenience caused by this and if you have any otherqueries, please don't hesitate to contact us and we will be happy to help. Yes! Exclusions apply, please see our Returns Policy below for more details. Thanks for the feedback. Sorry we couldn't be helpful. Use the return/exchange forms included with your order or fill out new forms using the options below. Return your online order in a few easy steps. Please send your return via express post. You can track your order with the unique tracking number you got in our dispatch email. No printer? If the item you're returning and your location are eligible, you'll see the option The Amazon Hub Counter associate puts your item into a polyethylene bag, applies Good prices at flannels but no point if the item isnt available. We have print at home, paperless and collection options available. Please mark size required on the returns form. You have 28 days to return your order from the date it's delivered. Having checked, I can see that this matter has been addressed and resolved by amember of our team. I am very sorry to hear of the issues with your order. Unauthorised returns will not be accepted. Click here to find out more. Didn't receive order on time even though I paid for next day delivery. Returning a parcel via DPD is very easy. Select your preferred tracked returns service. I am very sorry to hear of the issues with your order. Visit our Afterpay page for more information. Hi Danielle,Thank you for taking the time to leave us this review. Did you find it helpful? If applicable, select to issue a refund or replacement. Good Morning,Thank you for taking time to leave us a review. Currently, we are not able to support refunds back to your PayPal account. Please note, we can only offer an exchange in size for the same product. I was sent a text from Dpd saying it would arrive between 2.24 and 3.24 it never did and they didnt attempt to delivery it either. Hi Trustpilot,I am sorry to hear about the issues with returning your order.I have reached out via trustpilot to gather further details to assist with thismatter.Kind regardsAlexCustomer Service. Iunderstand how frustrating this must be for you. Contact us at 1-800-453-0659 and we can try to locate it for you. Within USA. US Territories, and APO/FPO/DPO addressesFind and complete the form printed on the packing slip that came with your order. If you have any questions, please give us a call: Or send an email to Internationalweb@llbean.com. No problem. Help us improve this article with your feedback. Please check your junk folder, if you haven't got the email. Find out how we combat fake reviews. Check out our. Refunds. 1. Go to "My Orders" and find the order that contains the item (s) you would like to return and click "Order Details". Why have I been refunded for an item instead of it being exchanged? Should have option online for QR code to be sent free or a collection arranged free of charge. Include form in your package and mail to: When shipping your return to L.L.Bean, you are responsible for all shipping costs. Six weeks, 30 emails, DMs and two phone calls later, no help at all. No need for a printer at home or at the drop off point. They refused to match the price in store even though its the same company . Standard Delivery takes three (3) to seven (7) days. to drop off your return at an Amazon Hub Counter. If you haven't got your order yet, it might be because it is still out for delivery. Please return each order separately and include any packaging that forms part of the goods with your valid proof of purchase. If your return request is approved and if required - we will ask you to post the item(s) back to our Venice store location within 7 days of requesting the return. Book your return online or using our app And drop it off at a ParcelShop or Locker. Can I send a package without using an L.L.Bean shipping label?