for information regarding your refund. Privacy Policy. A refund from a filed tax return, including an amended tax return or an IRS tax adjustment to your tax account this will show as being from the IRS (IRS TREAS 310) and carry the code TAX REF.. So why is my return $500 less? Are you including the extra 39.99 Refund Processing Service charge (44.99 in California)? You can check to see if the PE2 payment is a Federal refund by going to the SBTPG website and using their lookup tool. See the tips below. For more information, please see our You may have had a treasury offset, that is when the Treasury Department has seized a portion of your refund to pay a debt. This is due to many factors, such as the pandemic, completing processing of millions of 2019 tax returns, stimulus payments, unemployment compensation exclusion tax refunds., changes in the tax code by Congress in the middle of the 2020 tax season and the like. Did you have both Federal and state refunds? When I filed my taxes I put that I didnt receive my stimulus but then the very next day it was deposited in my account so the IRS adjusted my refund to 8950, they even sent me a letter letting me know the adjusted amount. Apparently, this is a "known issue" and TurboTax is dealing with it, but this is super shady to me. Did the information on this page answer your question? By clicking "Continue", you will leave the Community and be taken to that site instead. Thank you. If you have a question about your TurboTax fees or billing, make sure you use the word billing in your request for help. You might have to look that up so you dont get it twisted. Tax products pe2 sbtpg llc orig first calif. Tax products pe1 sbtpg llc orig university b showed a deposit into my bank account for 1288 my returns should have been about 500 more. Santa Barbara Tax Products Group-they are the company that processes the refund whenever you choose to have your TurboTax fees deducted from your federal. So I dont know why but Im guessing they took the money from us. For the vast majority of folks it is the Federal refund. Really--are you blaming TurboTax for the pandemic that caused the IRS to become backlogged? (TOP 5 Tips), What Is The Sales Tax In Rhode Island? By clicking "Continue", you will leave the Community and be taken to that site instead. Tax Pro Support (Existing client) 800.779.7228. SBTPG does not receive state refunds, only Federal. We'll help you get started or pick up where you left off. Here's one, Hey did they ever deposit the rest of your money? What did you mean by the term "total refund" above? And is your Federal refund on your Federal return Form 1040, Line 21a approx. Even when they are closed, you may be able to get automated info, or you can log in as above. However, you only mentioned that you were waiting on your state refund. I think Turbo Tax got the short end on this one. I've seen it work for some users when the WMR tool didn't. If so, it comes separately in another deposit straight from the state tax agency. and our TAX PRODUCTS PE1 SBTPG LLC , What is this? - Ask Me Fast Your ONLY source of information about your refund now is the IRS. This is mainly a user community forum, so TurboTax folks will not see your posting. Tax products pe1 type sbtpg llc co tax products pe1. Premier investment & rental property taxes. This is mainly a user community forum, so no one here will know exactly what you received or didn't receive and why. All about the refund | Ask the Experts Live Ev Premier investment & rental property taxes. I got a direct deposit from "TAX PRODUCTS PE3 SBTPG LLC", but according to turbo tax, I haven't received my tax return yet. TurboTax does not handle your refund at all. Hand off your taxes, get expert help, or do it yourself. ), Look at your actual Federal return to get the Federal refund amount, i.e., your. The TurboTax program does not get feedback from the IRS either during return processing or when a refund has been sent. We understand that these are unprecedented times and were committed to helping our customers who are experiencing hardships. For your privacy and security, please do not post personal info in this public forum. Im having the same issue. I am sure you have lost a number of customers for this. Tax products pr1 sbtpg llc 130220 Since you are posting in a thread titled "Tax Products PE3 SBTPG", I presume you chose to pay your product fees out of your Federal refund and have now received a Federal refund from SBTPG (Tax Products Group.) Hand off your taxes, get expert help, or do it yourself. First choose your language. Or it may be due to something completely different, such as an offset or recalculation of some other credit, etc. If that's your situation, then the deposit is confusing. Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have yourTurboTaxfees deducted from your refund. I wasnt supposed to be charged fees! Then it will get "tired", and you'll get another menu. Fees and limitations apply. So that adds up to $120 (or $125 if you are in California.). If you need to, you can phone SBTPG to inquire about the deposit and ask them if it was a Federal refund or a stimulus payment. What information is incorrect? After completing theFilesection and e-filing your tax return you will receive two emails from TurboTax. have never owed any taxes from the irs. If Turbo tax used this 3rd party and they subtracted the fees from that refund, then why was my checking account charged and withdrawn the amount of the fees from turbo tax? A state refund comes directly from the state tax agency. Did the information on this page answer your question? why is my refund 125.00 short from the 1973.00 I was to get? They are the 3rd party bank your refund has to go thoughso they can take the fees of of your refund. My california state tax refund was accepted by ftb on january 17th 2012, why does it take 10-12 weeks to get my refund if i filed electronically? Why is the amount that turbo tax said it was going to send, not the same amount that has been deposited into my account? https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information. Note -Once a tax return has beenAcceptedby the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund. TurboTax never gets information from the IRS or state when they reduce your refund. The extra fee is for that optional "pay out of refund" option. Check your spam folder for emails. Get answers 24/7 at Support.sbtpg.com. No telling who might try to contact you and spam/scam you. IRS and it matches turbo tax refund info. I would hope that those responsible for setting up thesethese financial arrangements are made aware of the additional work and the poor customer service we have experienced. It was shown on several screens and you had to agree to it. This did not happen last time. Real experts - to help or even do your taxes for you. In addition to your product fees there is a $40 service fee for that payment option ($45 for California filers) plus possible sales tax. You didn't say anything about your Federal refund. Enclosed Car Shipping: Which Is Better? what was this deposit for? Not a big deal or amount, but it's the principle here. If you had no fees there would be no reason to involve the 3rd party bank. Real experts - to help or even do your taxes for you. It also shows their business hours. The Federal refund you are due will be the figure on your Form 1040, Line 35a, minus the TurboTax product fees, and minus the $40 (or $45) service fee for that payment option. You didn't comment on what you found there. to receive guidance from our tax experts and community. My refund is hundreds (maybe thousands depending if state return was included in refund). Or does it also say "Tax Products" and/or SBTPG? Cookie Notice That is the descriptor for the intermediary bank that handles that process. But in some circumstances it's possible that SBTPG receives an economic stimulus payment. Go to this IRS website for operational status -https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue. BETWEEN TURBOTAX AND THEIR THIRD PARTY SANTA BARBARA BANK THEY TOOK THE LITTLE BIT OF MY MONEY. That payment method also has an additional $40 service fee ($45 for California filers) and possible sales tax. So I went digging into the help community and there is a 50-page thread where HUNDREDS of people are experiencing the same thing: https://ttlc.intuit.com/community/after-you-file/discussion/my-refund-is-less-and-comes-from-tpg-products-sbtpg-llc/00/2487834. If you pay the fees upfront with a credit card before you file you get your full refund directly from the IRS. My original refund was for $397 and that was confirmed. When you file your return and pay for TurboTax from your refund, then the refund money is sent to the the SBTPG. In California, the fee is $45 (where it is bundled as Premium Services).. Glad to see Turbo Tax website finally posted a link to SBTPG for us to continue our scavenger hunt. The truth is that it was a failure of leadership to choose such a poorlyvettedparty to do business with. I think Turbo Tax got the short end on this one. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I went to go check my refund in my bank account and it is coming from a company called TPG PRODUCTS DES:SBTPG LLC and is $200 less than it should be. I usually use a speakerphone so I can work on something else while waiting. The refund is sent to them, the fees are deducted, and then the remainder is sent to your bank. Then in the next menu choose 4 for "all other inquiries", and it should transfer you to an agent but expect a long wait. We can tell you how to contact SBTPG (Tax Products Group) and ask them if you don't know what the deposit from them was for. PE1 and PE2 are two tax refund codes for taxpayers when they receive a tax refund from the IRS through SBTPG. I am not sure how much time will I be spent trying to get this money, but if I choose to use Turbo tax next year, I will make sure pay everything in advance to avoid SBTPG. https://turbotax.intuit.com/tax-tools/efile-status-lookup/">https://turbotax.intuit.com/tax-tools/ef https://ttlc.intuit.com/questions/1900596-what-is-the-refund-processing-service">https://ttlc.intuit What is Form 1065, U.S. Return of Partnership How do I claim the Qualified Business Income D How do I enter a 1099-K in TurboTax Online? Then he can check with the IRS to see if they can explain the $507 payment and if his Federal refund has actually even been sent. This is a user community forum. Yup, I was bamboozled like the rest of yall. The refund is from Santa Barbara Tax Products Group. Also be sure you are using the Federal amount before any TurboTax fees are taken out (if you chose that option. You can find your status within the TurboTax product.If accepted by the IRS use the federal tax refund website to check the refund status -https://www.irs.gov/refundsIf accepted by the state use this TurboTax support FAQ to check the state tax refund status -https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund. Ironically, that would also equal a round number of $3900. I just noticed you're posting in 2 different threads on the same subject. I'll assume that since you are posting in this thread, that you chose to pay your product fees out of your Federal refund and that you have received a deposit from Tax Products PE4 SBTPG (or a variant of that). one eight hundred three zero four thirty one oh seven. I don't think they list the Pay with Refund fee. Find our contact information including our hours of operation. If I receive a deposit from TPG Products Sbtpg LLC but it isnt no where near my whole refund, am I getting that back? I got a deposit in my account for $1800.40. They payment was not a fourth stimulus check, but rather a refund for taxpayers who overpaid taxes on unemployment compensation in 2020, Your email address will not be published. Optional: Pay fees out of Federal refund: Additional service fee of $40 or $45, depending on whether it's California or not. You complete your tax return by finishing all3 Stepsin theFilesection. The IRS is seriously behind in processing 2020 tax returns. If it was the IRS that reduced your Federal refund amount, then they should send you a letter in about 3 weeks or so explaining why and your options if you disagree.