Contact Number for Openreach You can use the Contact Number for Openreach only if you wish to report a safety issue with a telegraph pole, report damage or vandalism to BT Openreach property such as a footway box or kiosk. Search over 700 I got through to this number which got me more information on an ongoing prob with BT OFCOM Reference Team (0300 123 3333) & (0807 312 762 762) where I was treated with the greatest of respect and efficiency. EEE producer registration number : WEE/AH0065TW, Reporting dangerous or hazardous damage you see in the street. Complaints BT Department Numbers - Email - How to complain to BT PLC 0800 800 150. [9], In March 2017 an investigation by Ofcom concluded that there were regulatory breaches at Openreach regarding the delivery of high-speed Ethernet cable services between January 2013 and December 2014. [35], On 29 November 2016 Ofcom ordered BT to legally separate its Openreach division, with Openreach becoming a distinct company within the BT group. [44], On 7 June 2013, a report of the Intelligence and Security Committee of Parliament concluded that BT should never have allowed the Chinese company access to the UK's critical communications network without ministerial oversight, saying they were "deeply shocked" that BT did not inform government that they were allowing Huawei and ZTE, which both have ties to the Chinese military, unfettered access to critical national systems. Loaded 0% - We're proud to sponsor Ulster Rugby How to Contact Openreach Customer Service in an Easy Way - DoNotPay We're part of the fabric of the UK with over 37,000 colleagues part of the Openreach family - we believe it's important and right for us to fairly represent the diverse and inclusive communities that we serve. Our customers are the 690+ communications providers who sell phone and broadband services to these households and businesses. Report damage or a safety concern Broadband problems with new homes 0.7%", "BT offers universal broadband by in place of regulation", "BT Fibre On Demand: What is it and what will it cost? or call 0800 800 152 Wholesale customers Global customers Openreach Reporting dangerous or hazardous damage you see in the street Spotted something in our network that's unsafe or damaged? [32], In January 2016, a report backed by 121 cross-party MPs stated Ofcom should force BT to sell off its Openreach division to open up competition. Alternatively you can call us on 0800 023 2023 (option 1). [13], Since its founding, Openreach has been criticised for its broadband speeds[15][16] and for what its critics regard as the decreasing competitiveness of the UK's internet infrastructure,[17] A study conducted in 2015 found that the UK had lower average speeds than Sweden, Norway, the Netherlands, Switzerland, Finland, Denmark, the Czech Republic and Belgium, but higher average speeds than Germany, France, Italy and Spain. This is how life was back then. Communications providers (also called service providers) are the organisations that sell phone, broadband, data and TV services to homes and businesses. Give us a call today. You can adjust your preferences using Manage Cookies or find out more by reading our Cookie Policy. Contracts required compensation payments to be paid to other telecoms providers if the services were not delivered on time. What does Openreach do? If one of our engineers is coming to your home or business for any reason, theyll call or text you first to check youre in, get some details about your address (like where to park), and tell you roughly when theyll get to you. [8] The deal was the largest in ECI's history. Subsequently, the committee confirmed that in case of an attack on the UK there was nothing at this point that could be done to stop Chinese infiltration attacking critical national infrastructure. Find out more about our executive team who they are, where they came from and what they do for us. [6], In 2009, BT announced that Openreach would connect 2.5 million British homes to the higher speed FTTP network service by 2012 and 25% of the UK. Openreach is made up of four divisions service delivery, fibre and network delivery, strategic infrastructure development, and headquarters. BT CEO and key executive team | Craft.co Caff Nero head office uk contact number and email support 31 December 2023, Last accounts made up to [46] In 2018 the UK's National Cyber Security Centre (NCSC) and US authorities took action separately to restrict the operations of ZTE over security concerns, with the NCSC warning UK telecoms companies not to use ZTE devices.[41]. Seemingly without fail, his secretary picks up the complaint and passes it to the right people. How can I report damage to BT cables, poles, cabinets or manholes? You can address any letters to this corporate headquarters office to: Kelvin House, 123 Judd Street, London WC1H 9NP. Our engineers use lots of different types of vans, so dont worry if it doesnt say Openreach on the side. Openreach uk Head Office Address and Contact information Field Telecommunications engineers install and maintain the physical network wiring from the telephone exchange into end customers' premises on behalf of 537 communication providers (CPs) which sell services directly to end customers. [42] Although BT had notified the UK government in 2003 of Huawei's interest in their 10 billion network upgrade contract, what they did not do was raise the security implications as BT failed to explain that the Chinese company would have unfettered access to critical infrastructure. (business & personal). Meanwhile Openreach were connecting 8000 properties per week to FTTP with the aim of reaching 3 million premises by 2020,[12] a target that was to increase following the publication of the Government's "Future Telecoms Infrastructure Review" and an increase in the supply of FTTP by alternative network ISPs. 0800 9177550 From outside the UK +44 800 9177550 For all Ireland journalists, please call +44 7713 332974 BT Newsroom 1 Braham Street London E1 8EE United Kingdom Get directions Media enquiries form I found a number of BT Contact Numbers, and BT Complaints addresses which will help you contact someone willing tolisten. Genesys named a 2022 . If you need help for other reasons, use the links below. It was established in 2006 following an agreement between BT and the UK's telecoms regulator, Ofcom, to implement certain undertakings, pursuant to the Enterprise Act 2002, to ensure that rival telecom operators have equality of access to BT's local network.[1][2]. Your supplier will be able to work with Openreach if necessary to , Contact BT for help and support with your BT broadband, TV, home phone or mobile. Monday to Friday 8am to 9pm. These include cookies that are required to run the browsing experience, as well as cookies that offer personalised content and measure visitor satisfaction. The actual figure? Complaints regarding Openreach, Billing department, or long standing faultsget resolved quickly. Ofcom said that the competition concerns that it had identified in July had not been voluntarily addressed by BT in the interim. We use cookies to make our services work and collect analytics information. Weekends 8am to 8pm. [13] Openreach proposed making G.fast-enabled broadband available to 12 million premises by 2020. They make 80,800 provision visits on copper, fibre and TV, and manage 90,000 repairs to its copper, fibre and broadband networks every week, remove around 40,000 unused cable connections from its exchanges and provide another 75,000 every day. The email address to write tois gavin.e.patterson@bt.com, If you complaint to BTand it is resolved successfullylet me know! Openreach builds, maintains and manages the broadband network in Northern Ireland. We've helped over 70,000 people like you. 1 Braham Street. To raise a complaint, or enquiry, that relates to health and safety concerns, employee behaviour, personal injury, damage to your property, quality of workmanship, wayleaves or planned movement of Openreach equipment. If you are a journalist, please contact the press office by one of the following options or by completing the online form. Learn about our latest performance, and of course, check the numbers. They tackle complicated engineering problems from coordinating works with councils, highways agencies, energy suppliers and landowners, to installing and maintaining the complex kit that provides fibre broadband services. Openreach builds, maintains and manages the broadband network in Northern Ireland. Openreach corporate head office | headquarters | Phone | Address I found most of these alternatives on forums on the Internet. 4190816, EEE producer registration number : WEE/AH0065TW, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Applying responsible tech principles across the value chain, Supporting small businesses to go digital, Partnering with charities on digital skills, Working with suppliers to get to net zero, Building towards a circular BT and beyond. If your complaint is so far unresolved, try sending an email.NOTE: This is only for use once you have triedraising a complaint using the main telephone numbers below.BT Sales 0800 800 150 or BT Faults 0800 800 151. Next accounts made up to 31 March 2023 We also use them to offer content that's personalised and relevant to you. [14] By June 2018 G.fast technology had been made available to premises in 40 locations. Here are some of the channels. Keep your email factual. We have a dedicated, and highly trained, customer service team who take great pride in resolving the issues raised to us. Most of the operations handled from this Openreach corporate headquarter. Although we trade on behalf of BT plc, we have our own distinct brand and were independently governed. Our execs | Openreach 0800 800 150. Most of the operations handled from this Openreach corporate headquarter. Contact BT | Call us or chat online | BT Help Other executives include Marc Allera, Chief Executive Officer, Consumer Division; Clive Selley, CEO, Openreach and 47 others. You've accepted analytics cookies. Found inside - Page 242While Openreach was established relatively swiftly in the aftermath of the . Openreach head office uk contact number and email support Can anyone point me towards an email address or telephone number for the openreach wayleave dept? Openreach Limited is a company wholly owned by BT Group plc, that maintains the telephone cables, ducts, cabinets and exchanges that connect nearly all homes and businesses in the United Kingdom to the national broadband and telephone network. Openreach is a subsidiary of its parent company, BT. Clive , The Genesys Cloud CX contact center platform empowers your business to provide exceptional service across the customer journey. free lookups / month. [28] Openreach are accountable to each of the telecoms providers, as well as Ofcom. Contact BT. A dedicated customer service handler will be allocated to your complaint, or enquiry, to fully investigate and resolve your issue as quickly as possible, keeping you up to date throughout. Three Snowhill chosen as new home for BT in Birmingham Are you wondering how to complain to BT ? Complaints policy At Openreach, we pride ourselves on making sure we provide excellent customer service. Openreach Limited's registered office is Kelvin House, 123 Judd Street, London WC1H 9NP, registered in England and Wales No. Each year we let all our stakeholders know how we're performing, the key activities we're undertaking as well as our legal commitments on gender pay. It was established in 2006 following an agreement between BT and the UK's telecoms regulator, Ofcom, to implement certain undertakings, pursuant to the . I like to know that you have had a happy outcome, and that my website has helped you! This means that every hour another 22 premises in the region can access Full Fibre broadband. Sustainability is at the heart of our business. Please use this BT Openreach number 0800 0232023 if you spot any of the following so they can attend to it quickly: BT Openreach also want to know if any of their work in progress or recently completed, concerns you as follows: If youre looking to inform BT Openreach about a new build home, go to the Openreach website to report one of the following; You can do so by calling 0800 023 2023 (option 1 + option 1). Solved: Wayleave Map - BT Community How to contact Openreach email your letterto the Complaints BT address below. The quickest way to contact us and raise your issue is through our chat facility. Openreach Limited runs the UK's digital network. To raise a complaint, or enquiry, that relates to health and safety concerns, employee behaviour, personal injury, damage to your property, quality of workmanship, wayleaves or planned movement of Openreach equipment. Their headquarters address is located at 9-15 Neal St, Covent Garden, London, WC2H 9PW UK. (adsbygoogle = window.adsbygoogle || []).push({}); Address :Kelvin House, 123 Judd Street, London WC1H 9NP, Twitter ID : @https://mobile.twitter.com/weareopenreach. Help & Support | Openreach Unhappy with Openreach work? So when one of our engineers comes to your address to install or repair something, theyre working on behalf of the company that supplies your phone or broadband. In 2017, Ofcom published the Digital Communications Review. And wherever possible we route calls to the closest contact centre, helping you start conversations and build rapport. We don't just recognise that our advisors have their own style, we embrace it by encouraging you to handle calls in your own way, one that matches your personality. Registered in England and Wales No. In 1987 I began a career as a British Telecom Engineer. Openreach has been awarded the status of 'Superbrand' for 2020/21. Please select from the dropdowns below for other contact pathways. While you are waiting for a replygo through the normal channels of ringing an advisor. Help me to assist hundreds of other desperate customers. OPENREACH LIMITED - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, business activity. 1 Braham Street I have helped so many distressed people bysuggesting theyemail the CEO of BT Retail, Gavin Patterson. BT Openreach Criticised for Failing to Deliver Broadband. Looking for a particular Openreach employee's phone or email? Openreach Phone Number: 0800 783 2023 Email Address: NA Head Office Address: Kelvin House, 123 Judd Street, London WC1H 9NP, uk. For corporate enquiries only - call or write to us at our registered office: BT Group plc We've resolved over 70,000 complaints about providers in the communications sector January 2016 to December 2017. [3] Ofcom previously argued that BT had significant market power in the British telecommunications market, specifically in residential voice services, business retail services, leased lines, wholesale international services, and wholesale broadband and fixed narrowband services. Find out when to get in touch Report damage or safety problems If you've noticed damaged Openreach equipment (like a street cabinet) or a safety issue, let us know. Should I give them those. You can call Openreach customer support 0870 218 3812 Phone Number given here and solve your queries. United Kingdom, For journalists who need further information, Billing, broadband, landline, mobile, BT Sport & TV enquiries, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Applying responsible tech principles across the value chain, Supporting small businesses to go digital, Partnering with charities on digital skills, Working with suppliers to get to net zero, Building towards a circular BT and beyond, completing the media enquiries online form. ", "BT aimed to get true fibre to 25% of UK. Let me help you trymy fresh approach! Our board is responsible for setting our strategy and overseeing our performance. See 5 photos and 1 tip from 47 visitors to Openreach. Code of practice for residential customers and small businesses, Fibre Broadband Installation | Full Fibre to the Premises (FTTP) 10 important things you should know, Work From Home Jobs Need Fast Reliable Internet. Service updates. The Centre for Economics and Business Research's new report for 2021, Ultrafast full fibre broadband: a platform for growth, confirms digital connectivity's crucial role in helping us through Coronavirus and in changing how we work and live for the better. Phone Number . [33] Nevertheless, Ofcom's final decision, published in July 2016, did not require BT to sell Openreach, primarily due to the time required and costs involved in addressing pension, lease and covenant issues. 1 Braham Street contact us | customer services - Boots [19][20] It does not communicate directly with members of the public, but only with their service providers. And not forgetting our very own engineers who play such a crucial role in building the broadband network that keeps Northern Ireland connected. We were created in 2006 to maintain and develop the phone and broadband network, and to sell products and services to communications providers (we sell all of them the same things at the same prices, whoever they are). E1 8EE Customer Service DirectorBT PLCCorrespondence CentreDurhamDH98 1BT, You could write to BT Head Office,British Telecommunications PLC81 Newgate Street,London EC1A 7AJ. Resolver How we can help you with your issue with Openreach We do NOT currently have a direct email route for this company but we are working on it. Please help update this article to reflect recent events or newly available information. Lorem ipsum dolor sit amet consectetur adipisicing elit. Most broadband providers use the networks infrastructure to provide their services to customers. You'll find all the info you need, and report issues, via the virtual assistant or by phoning: To report BTGroup building faults, or ask about the purchase of a BTGroup property, please contact our property helpdesk. In December 2015 Ofcom indicated it was examining four options for Openreach's future: maintaining the current arrangement, more deregulation, structural separation from BT, or adjusting the current system. Our Business directory offers quality and professionally edited company listings, which are organized in the most relevant categories that enable customers to easily, locate businesses and businesses to easily find customers. [29], In August 2015, Labour MP Chris Bryant called for Openreach to be split from BT, criticising the infrastructure and stating that it is too slow to fix faults and install new lines. [7] In July 2010 Openreach signed an 800 million contract with ECI Telecom to help it service and create a fibre-optic network serving 18 million households in the UK.