Does a Wi-Fi Extender slow down Internet speed? If you're a new customer, we'll have created your BT ID when you joined. Make sure the vents on the back of your Wi-Fi Disc are clear of obstruction. Re: Does BT Wifi disc require a physical ethernet connection to work? BT Whole Home Wi-Fi FAQs - Set-up and installation | BT Help Restart is one of the simple and popular methods to help you solve technological problems. on I've sent you a Private Message with details on how you can get in contact with the mod team. This is awesome info. I've had my Black Wi-Fi disc working fine, but twice now it has lost connection and turned red. If you don't have this or want to know more see What is a BT ID and how can I get one? When I plug the disk in to the router and follow the steps on the app the disk goes from a flashing blue to a static red and not connecting however, on the Vodafone broadband app it shows as a device connected to the network? This article is the right option for you. You need to find a stand to hold the disc on because placing the device directly on the ground can damage the internet connection. You can do a location test with WiFi Disc, power supply, and phone. Follow the simple steps below to set up Smart Hub 2: Step 1. 15h36. The BT Wi-Fi Disc is a device with a small size and round shape placed anywhere in your workplace or house to generate a wireless network. Do not use it if it is damaged to prevent danger. Once logged into it, tick the Mode box to choose Mode 1. Everything you need to know about BT WiFi disc. Step 2. 01-04-2019 on Step 1. Press this button and wait until all lights are off, Step 3. If you don't have access to the app, we recommend you place the disc midway between the Hub and the location in your home that has poor wi-fi. You'll need to update your wireless devices with the new details. How can I change the wireless network name (SSID) and wireless key of my Essentials Wi-Fi Powerline? It will support you in monitoring the companys online services while accessing the process. Getting started with your BT Business products, - Finding the best location for your Wi-Fi Disc/Wi-Fi Plus. 17h39. If you don't already know, try walking around with your phone or a laptop to check the strength of your wi-fi signal. gibbylinks. Wait for the final results from the app. These easy steps will quickly have you up and running. BT Wifi Disc Setup: A Complete Instruction [2 Different Ways] Plug your Wi-Fi Disc into your Business Smart Hub 2 Your Business Smart Hub 2 comes with an Ethernet cable (the one with yellow ends) ). If you've got Cloud Voice Express you'll need to set it up: Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Step 5. Place on a mat if needed, Designed for use at room temperatures between 0 and 40C, Dust with a soft dry cloth - dont use water or solvent, Regularly check that objects dont cover any parts or any vents that could cause overheating, If your devices or power adapters appear damaged, stop using them immediately. Watch this short video to set up or follow the instructions below. Reloaded my personal settings for port forewarding etc then tried to set up my WiFi Disk and it was succesfull. For further troubleshooting and support see What does the orange LED on the disc mean? A small handful of devices will list the discs separately as the discs have a different BSSID or MAC address. Also, it is unable to receive a stable connection from Smart Hub. Lastly, you will search and scan the My BT QR code. Step 4. Bell Equipment Return: 6 Steps to Get a Free Device Return, 10 Best Wifi Extender For Xfinity: A Definite Buying Guide [2022], BT Wifi Disc Setup: 2 Piece of Cake Methods [Definite Guide]. Press the power button on the back of the disc to switch the disc off. If you live in a house with four bedrooms, you can see up to a 25% speedup thanks to your one disk. Plug in your Wi-Fi Disc next to your Business Smart Hub 2. Wait until the disc has cooled down before turning back on. BT Disc flashing red: 6 Sure-fired steps revealed by Experts You can find the user guide and other documents for your Whole Home Wi-Fi product at bt.com/wholehomewifi, No action required - disc will connect in approximately 15 seconds, Within two minutes of pressing the discs. Tried resetting the disc several times. How to pair Complete Wi-Fi Disc with BT Smart Hub 2 - video 2 of 2 BT 33.5K subscribers Subscribe 485 288K views 4 years ago Find out how to pair your Wi-Fi Disc with your Smart Hub 2.. 10-07-2020 You can still set up your Wi-Fi Disc without it. The Hub Admin password allows you to update the Hub's wireless network and the Hub and disc light status. 11-07-2020 You can check if your wireless network speed is faster after installing a BT WiFi disc by running a WiFi speed test. The simplest method to check if there is an issue with your Wi-Fi disc setup is to inspect the lights. Wait until the LED turns purple, blinks blue, and then turns solid blue. The LED is permanently red and the new disc doesn't appear in the app. I have several devices connected to this switch and they all work just fine. Connect the disc to the hub via Ethernet cable by closing the two devices. This disc can help you solve the internet connection problem because it plays a role as a wireless extender to boost your wireless signal. What's the admin password and why do I need it? Position all parts, including power adapters, away from heat and sun (for example, away from radiators, window sills or other electrical equipment that can get hot), Keep area ventilated (for example, dont put in cupboards or behind sofas) and dont block any vents with objects or thick carpets, Keep cables out of young children's reach, Only use power adapters provided by BT for this specific device. The light on your disc will turn red wait until it turns solid blue again before continuing. Proceed to the location in your house BT app is guiding you. Dont use another power adapter. Wait for a text or an email for confirmation once the Full Fibre is activated. Step 4. Step 1. Plug your Wi-Fi Disc into a power socket and turn it on. Contact the BT helpdesk if you need a replacement, Electronic devices hate liquids: dont place devices and power adapters where it's damp or near sources of water or splashes, Product may cause scratches or marks if placed on fragile surfaces (for example, veneered wood or delicate fabrics). 3. Does BT Wifi disc require a physical ethernet connection to work? In the My BT app, go to Hub settings and select Update Wireless Network. You are prompted to type the Admin password. Lets tell your customer service team about the situation you are encountering. Networks are treated as one entity, so you don't have to use many different passwords to connect to them. >. Try restarting your Whole Home Wi-Fi. I am having the same problem. My router is downstairs in my lounge behind the settee with the disc upstairs in my man cave. It'll even work out where to put your Wi-Fi disc and check the strength of your wi-fi signal in every room. The next step is disconnecting the disc from the cable and moving it to a suitable location in your house. You can check the capacity of mode 1 by running a wifi speed test to confirm if it is fast or you have slow Wifi speeds. The app will indicate a poor location by shining the yellow light. Black discs are just compatible with the BT Smart Hub 2 and will not work with non-BT service suppliers. The LED will flash blue slowly. It helps you manage your wi-fi network to make sure you're getting the strongest signal around your home. Just plug it in to the mains and connect a lan cable between it and the hub. Ask for an engineer to install Openreach if you dont have My BT app. on This also applies if you turn on the Guest Network, when the same Guest Network name (SSID) will be used for both 2.4GHz and 5GHz. If after attempting to add a new add-on disc to your network, the LED is permanently red, please see I can't install an add-on disc. If you want to replace it, ask the helpdesk to change the new one. For more help, see this video on a simple set-up of an extra disc:   Mini Whole Home Wi-Fi add-on disc user guide. You wonder what you should look out for when making a BT complete WiFi disc setup. You can consider this method as the last resort, even if your Shaw modem flashing green. on If after attempting to add a new add-on disc to your network, the LED is permanently red, please see I can't install an add-on disc. Are you seeking a step-by-step guide on BT wifi disc setup? If you're using Whole Home Wi-Fi, Premium Whole Home Wi-Fi or Whole Home Wi-Fi 6; from the app's 'Settings' tab, select LED brightness, and then choose between Off, Medium or High by tapping the appropriate setting. You can now unplug the cable. Finally, if the first two attempts can not solve the issue, call the number on the BT website. Try moving the disc closer to the one connected directly to your hub (router). Try some helpful tips if you don't want to spend time looking for the best place to place your BT disc: Put the disc between the hub and where you expect to reach the strongest internet signal. How to install an add-on disc | BT Whole Home Wi-Fi - YouTube 0:00 / 0:54 How to install an add-on disc | BT Whole Home Wi-Fi BT 33.5K subscribers Subscribe 49 52K views 5 years ago. All discs for 2.4GHz and 5GHz use the same Network name (SSID), so most devices will see it as a single network. You should consider some things below to set up BT disc with care and safety: Keep all devices away from the Sun and heat. You will enjoy experiencing the free-hassle, stable, and fast wireless network with BT disc. If it's the white "WholeHome Wi-Fi" disc then it forms part of a Mesh Network with other white Discs, in which case yes, one of the discs must be permanently connected to the router. BT WiFi is for users who must put up with patchy WiFi spots. You must connect them with an Ethernet cable through another disc. You need to activate it by following the instructions in the email we sent you. If so it is useless to me as I cannot drill a hole in the ceiling or lay and ethernet cable to where I planned on putting the disc. The sales rep should really make this clear if so. These settings can be varied if you first set up the device. If you're using Whole Home Wi-Fi, Premium Whole Home Wi-Fi or Whole Home Wi-Fi 6; from the app's 'Settings' tab, select LED brightness, and then choose between Off, Medium or High by tapping the appropriate setting. 2. BT is so confident in its claims that, for some reason, if you don't get a wireless connection throughout your house, they can send you two more discs to boost your signal for free. Then, navigate More and Your WiFi network and Set up New Disc in the app. Follow these steps to work out the best location for your disc. You can get better and more reliable wireless network connectivity when giving the BT WiFi disc a proper setup. My BT app has been intelligently updated to be your perfect Wi-Fi companion. After a couple of minutes it will turn solid blue, You can now unplug the Ethernet cable. Sure enough, we see a 75% increase. Alternatively, follow the steps below to connect using an ethernet cable. Now, if you face this problem, you can follow the detailed steps in our tutorial. If you're using Whole Home Wi-Fi or Mini Whole Home Wi-Fi, you can. I can't install an add-on disc. While the LED is flashing purple, don't turn off your Wi-Fi discs - the LED will turn solid purple then solid blue when finished. However, you can only sign up and get the WiFi warranty if it is a BT Fiber Broadband customer using the Hub 2 router. . How to fix BT WiFi Disc flashing red Complete Steps, Step #1: Double-Check the Discs Location, Step #2: Power Cycle or Restart the BT Smart Hub, Step #3: Run the Complete WiFi Discs Setup Again, Step #4: Pair the Complete WiFi Disc to the Hub Again, Step #5: Set the Complete WiFi Discs Setting From Mode 2 to Mode 1, Step #6: Call ISP if the WIFI Disc is Still Flashing Red, Steve modem WAN flashing red: 6 easy fixes [Actionable Guide], Shaw Modem Flashing Green: 5 Super Easy Tips You Must Try, Xfinity modem blinking green: Common causes & fixes [2022's guide], Modem WAN light blinking red: A Complete fixing guide [updated], BT Disc flashing red: 6 stupid-simple fixing steps [Pocket Tips]. Our My BT app is clever stuff and has been updated to be your Complete Wi-Fi companion. Setup Complete Wi-Fi (Black disc) without cable? - BT Broadband In general, you want to position your discs approximately halfway between the first disc and the area you're looking to get wi-fi coverage. Having some issues trying to connect my BT whole home wifi disks to my Vodafone router. It helps you manage your wi-fi network to make sure you're getting the strongest signal around your home. This will guide you through the set-up and suggest the best location for your disc. BT Whole Home Wi-Fi FAQs - Set-up and installation | BT Help However, one disk of him is sufficient for most properties. @hallsworthb Sorry about that, did you try to pair them using the MyBT app first? If you can't cover all your blind spots with one Wi-Fi Disc you can contact us to request another. Youll need to turn off and unplug any existing hubs before you can install your Complete Wi-Fi. So the problem must have been some corruption within the Smart Hub 2. Is there another way to pair it without connecting to the router by Ethernet cable? It means your device cannot connect to your hub, You can connect with an ethernet cable or move it closer to the hub, Wow. BT Hub, BT Voyager and Connected Devices GPL code. You can navigate to this information by clicking on the relevant tile on the home screen or via the Your Wi-Fi Network section in the More menu. You'll need to set up a BT ID to access the My BT app. If you're an existing customer, you've probably already got one. They are compatible with any hub from different suppliers. How do I change the name of my wireless network? What to Note when Performing BT Wifi Disc Setup? It is a BTs advanced router that includes assimilated support appropriate for Ultrafast Broadband and 2 DECT antennas. Use the disc location checker in the My BT app to find the best location for your disc. Set up the BT disc through an Ethernet cable. Learn about the 4G Mini Hub for BT Halo customers, Using the 4G Mini Hub for BT Halo customers. 27-03-2019 A quick guide on fixing BT disc flashing red. Again the light will turn a solid blue. It will then connect wirelessly to the hub after a few mins. Announcements, Guides & Community Updates. A BT sales rep offered me a new contract that included the Wifi range extending discs. Go to your hub's settings in the My BT app and choose Update wireless network. On the rare occasion you need to place a Wi-Fi Disc outside the reach of your Smart Hub 2, your Wi-Fi Disc can be connected to your Smart Hub 2 via an Ethernet cable. A small handful of devices will list the discs separately as the discs have a different BSSID or MAC address. on Install the MyBT app, it will allow you to map the Wi-Fi strength and show you the ideal location for the disc (s) 0 Ratings supertedster Contributor on 11-07-2020 2h37 11,739 Views Message 4 of 4 Re: Does BT Wifi disc require a physical ethernet connection to work? To ensure a consistent connection, you should avoid obstructions such as interference devices, trees, or walls. 19-08-2019 Try rebooting the disc, the primary disc and the router. For guidance on setting up your Hub, see Connecting and set up of your BT Hub>. Whole Home Wi-Fi from BT on the App Store After knowing the causes of the BT complete wifi disc flashing red, you should find the proper solution immediately. Thanks but it's only disconnected 2 maybe 3 times over 8 months. Step 4. Hopefully, you will see this guide on fixing BT disc flashing red is useful and beneficial. If you are looking for the best wifi extender for Xfinity, visit our blog for recommendations. How to pair Complete Wi-Fi Disc with BT Smart Hub 2 - YouTube Once done, unplug the device from the power and move it to the recommended place through the app as step 1. Alternatively, follow the steps below to connect using an ethernet cable. Only by factory resetting all three in that order did everything work together. I have not tried a full reset of the 'SmartHub' as I have quite a few port forwarding rules set and don't want to lose them. Full Wi-Fi discs are unavailable on Sky, Plusnet, EE, Virgin Media, or other popular carriers. 17h23. Besides, you also update the useful information about this device from our post. The light flash red and within a few seconds turn solid blue Yet, if you have more than 3 or 5 bedrooms, you will likely need a second or third disc. Ihad the same problem as Jim. How to set up your Complete Wi-fi Disc Watch on Set up a BT ID Download the My BT app Set up your Smart Hub 2 Connect your Smart Hub 2 and Wi-Fi disc Where should I put my Wi-Fi disc? If you're still having problems, use our online troubleshooter. If you have BT's Complete Wi-Fi service (the black discs) this app won't work for you, download the My BT app to set it up. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. How to connect a BT Complete Wifi disc? Add full Wi-Fi to any BT fiber broadband plan for an extra 12 per month. In the My BT app, go to Hub settings and select Update Wireless Network. Had to factory reset the Smart Hub 2, then factory reset the first dsic (which was paired successfully originally), and then reset the second disc (which was the one causing the issues). BT Complete Wi-Fi comes with the Smart Hub 2 and one Wi-Fi Disc, the idea being that if there's a Wi-Fi blackspot in your house, the Disc can be installed to ensure that you have house-wide access . Set mode 1 for the complete WiFi Disc instead of setting mode 2. If the problem continues please contact the helpdesk. You can follow internet usage, bill, and products of the UK companys extras. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. Step 3. It is one of the best ways to troubleshoot the problem quickly and effectively. Step 3. Plug the internet cable into the modems LAN 1 outlet. I spoke to a chap on the phone yesterday regarding a different issue and he says they are just TP-Link repeaters branded as BT so they should be able to work with Vodafone.Is there something in the Vodafone settings I need to change in order to allow access or something? Usually this is about halfway between the two devices. On the other discs you can use the Ethernet port to connect other wired devices to the network. You need the My BT app to find out where to place your discs for the best signal. It helps you easily update the hub, wireless network, and disc LED status. 30-03-2019 You can download the My BT app from the App Store or Google Play Store. If you don't have access to the app, we recommend you place the disc midway between the Hub and the location in your home that has poor wi-fi. BT disc flashing red is common when using the BT WiFi network, but what are its causes? The light should change to blue after about a minute, BT Whole Home Wi-Fi FAQs - Set-up and installation, Getting started on the BT Community Forum. You will see the question, what does your home look like?. It's a pain having to move it and shift the settee to reconnect each time. Not got the app? Restart is one of the simple and popular methods to help you solve technological problems. Hi@gibbylinks I would start by getting your SH2 high up or in a better position which is probably the reason it is losing connection. To get the most out of Complete Wi-Fi, you'll need a BT ID and the My BT app. Contact the BT helpdesk if you need a replacement, Electronic devices hate liquids: dont place devices and power adapters where it's damp or near sources of water or splashes, Product may cause scratches or marks if placed on fragile surfaces (for example, veneered wood or delicate fabrics). on Please follow the instructions in the add-on disc user guide for your Whole Home Wi-Fi product and then follow the installation process as shown in the app. Wait for 5 minutes to start a detection on the device. How do I set up Complete Wi-Fi? | BT Help You can use the ethernet port on the disk to pair it with your hub. Contact BTs ISP if you still see the red light. You can do this from the Settings menu or manually turn each disc off then on. There are no serviceable parts and opening them poses a risk of electrical shock, This device has been evaluated for and shown to be compliant with European Guidelines when installed and operated with a minimum distance of 20cm. Once downloaded, you can check each room's WiFi signal and see if any other devices are connected. Wonder if any one else has had this problem? Watch this short video to set up or follow the steps below it. If you're usingWhole Home Wi-Fi, from the app's 'Settings' tab, selectLED brightness, and then choose betweenOff,MediumorHighby tapping the appropriate setting. When the BT disc appears in blue light, the disc and hub are successfully connected. If you're using Whole Home Wi-Fi , from the app's 'Settings' tab, select LED brightness, and then choose between Off , Medium or High by tapping the appropriate setting. If you're using Premium Whole Home Wi-Fi, you can't. Youve found a great location for your Wi-Fi Disc.