No, enTouch does not directly or indirectly favor some traffic over other traffic (such as through prioritization, resource reservation, or traffic shaping) in its provision of the Broadband Services for any type of consideration from a third party or to benefit an affiliate. Our services vary based on location. Other applications, such as real-time video conferencing, require lower latency to function properly. Weather reports predict below freezing temperatures, freezing rain, and/or sleet. Let's see what services we have available at your address. enTouch has developed a number of attractively priced packages for the fastest, most reliable Internet in the Houston area, Digital Television, Local and Long Distance Telephone and Security Alarm services. No Surprises Here. The internet/Customer Service team at En-Touch is a team that is responsive to its customers. Please wait to contact us until commercial power at your home has been restored. For the inconvenience, Astound Broadband has occasionally given some customers credits and other forms of payment. Access and manage your account with ease, all in one place. They embed themselves in our homes thru land developers and monopolize their captured customer market. Throughout their coverage area, the average latency on Astound Broadband Powered by En-Touch Internet speed tests is -1ms. yesterday morning and is still not working in missouri city 77459. Eligibility is based on income less than or equal to 200% of the Federal Poverty Guidelines or participation in Lifeline, Medicaid, SNAP, WIC, free or reduced-price school lunch/breakfast, or Pell Grant and is determined by the National Verifier (documentation may be required). been told their system's crashed since last week Friday. Descriptions of the rates and fees applicable to our Broadband Services are available on our website,www.entouchwireless.com/plans. enTouch is part of Astound Broadband. Spectrum (formerly Charter Spectrum) offers cable television, internet and home phone service. Power and internet plants and lines are different systems. We help empower people to lead better lives through digital citizenship. If this continues to happen, please contact us. Report any low-hanging cable lines before a storm. enTouch provides high-speed mobile broadband Internet access service on at least 3G mobile networks at 3G or better speeds (at least 200 kbps symmetrical), where the network will support such performance. Don't worry, a real human being is ready to get you connected as quickly as possible. Kaf 1 year ago It is crucial to get in touch with Astound Broadband if you are a client and have encountered an outage in order to report the problem and receive assistance. Have been down in Kirkland since last night. Disclaimer: All trademarks remain the property of their respective owners, and your assets for marketing use. Monthly service benefits may be transferred to another provider subject to applicable regulatory restrictions. Astound Broadband Powered by En-Touch is available at this address. well over 20 calls now, pulled sim card, powered off for 1 hour more than 8 times, yet nothing works. These brief outages occur when the sun is in a direct line behind satellites transmitting cable signals. Astound Broadband Powered by En-Touch Customer Service. Reduced speed: Also known as "data throttling", internet speed can slow down drastically once you reach your data limit. However, in response to a specific security threat against the networks of our Underlying Carriers or our customers, we or our Underlying Carriers may need to block or limit the flow of traffic from certain locations or take other appropriate actions. Customer service does not help after multiple calls. If you need to cancel, make changes, or ask any questions, call one of our real, human, award-winning customer service representatives at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499. Milind Kulkarni 77479 Sugar Land In these areas, we work closely with local authorities to access damaged areas as soon as it is safe to do so. Christine 2 months ago It looks like we've already got an order for Astound Broadband at this address. Astound Broadband powered by enTouch accepts credit cards. @WaveConnects There're micro power outages (<0.5secs) that brought down the connectivity for ~5mins each time in downtown Kirkland tonight. . . To find out more, see our privacy policy. Offers valid only for new residential customers or previous customers with account in good standing who have not had our service within the last 60 days. These are a handful of the plans we found for Astound Broadband Powered by En-Touch. Get ready to experience faster, easier, more reliable service than you ever thought possibleplease call 1-833-249-2786 to get connected. Customers subject to Customer Prioritization will only experience reduced speeds and increased latency when they access data services using a cell site experiencing network congestion at the same moment. @RCNconnects Seems to be a problem with internet here in Boston. 94533, Cheryl 11 months ago By clicking "Accept" you consent to the use of these cookies. On occasion, your power may start working before your Xfinity services. By providing access to a $10 monthly Lifeline discount off your plan. Founded in 1994, Giganews service is available to individual users through a subscription model and as an outsourced service to internet SafetyNet Wireless is a Lifeline government benefit program that provides monthly telephone service discounts to income-qualifying consumers. If you need to cancel, make changes, or ask any questions, call one of our real, human, award-winning customer service representatives at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499. 2014 - 2023 BroadbandNow | BroadbandNow is a registered trademark of Centerfield BBN BroadbandNow Internet Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Care at (866) 488-8719. Videos stream at DVD quality (480p). All advertised speeds are up to the stated speeds and are not guaranteed; speed may vary due to conditions outside of network control, including customer location, sites accessed, number of devices connected, customer usage, customer equipment and computer configuration, the level of overall traffic, and customer compliance with Astound usage policies set forth in the acceptable usage policy. enTouch has developed a number of attractively priced packages for the fastest, most reliable Internet in the Houston area, Digital Television, Local and Long Distance Telephone and Security Alarm services. BroadbandNow is supported by commissions from some of the providers listed on our site. Notice letter of participation in a qualifying state, federal or Tribal Program. These nationwide outages have prevented many customers from accessing their services. @hillarykwiatek @RCNconnects Figure out what their deal is for "new" customers, and how long you have to have been canceled to qualify as a new customer. Service is unreliable & down for 12 hours. Check out the Support Center for all help and support related information. In 2016 Spectrum acquired Time Warner Cable. * *International Calling is Limited to unlimited landline and cellular calling to certain countries. You do not have electrical power at your home. See astound.com/yourspeed for why speeds may vary. If you dont have a plan and need help making one, visit. Other restrictions may apply. Problem with internet down during two last weeks. Astounding how pathetic their service is. Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas. 7).[1]. For Broadband Services, latency is usually expressed as the round-trip time in milliseconds (ms) that it takes for a data packet to travel between two end points on the Internet (from point A to point B and then back to point A). These modules are designed to return statistics on download and upload throughput. Also experiencing current outage or problems with enTouch Wireless? I would switch providers today if I could. Are you a current or former Astound Broadband Powered by En-Touch customer? I understand that consent is not a condition of purchase. The most frequently affected cities were: Houston. We use cookies to improve your experience on our site and to show you relevant advertising. Specifically, our Underlying Carriers may scan or analyze network addresses that are registered through the Underlying Carriers, including addresses that may have been delegated to customers, and/or routes that originate from the Underlying Carriers networks to identify and address security threats or to notify customers of such threats. Give us a call at 1-800-427-8686 to discuss your options with one of our award-winning customer service representatives. enTouch Wireless is a national, wireless phone company operating on the premier 4G LTE network. By clicking "Get my free quote" above, I consent to receive from BroadbandNow.com and any party on its behalf at any time e-mails, Stay informed by listening to radio and TV bulletins and by reading our website updates. We provide voice, video, data, and high-speed internet services to commercial and Sprint Corporation was an American telecommunications company and is a current brand of T-Mobile USA for wireless and internet services. We help empower people to lead better lives through digital citizenship. Current or prior year's statement of benefits from a qualifying state, federal or Tribal Program. This cable company has the worst customer service. Completely dishonest! Program Approval Letter, Benefit Statement, or Verification of Coverage Letter,should contain the following basic information: Eligibility Screenshot or printout from an online portal or website tool,should contain the following basic information: Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also. Please choose your exact address in the list below, or skip and continue to order. Internet, Cable & Phone, Adding Chicago and Key Indiana, Maryland Markets to Nationwide Fiber Network, RCN, Grande Communications, Wave Broadband and enTouch Give You the Power to Win, with Debut of Pro Gaming WiFi Service, RCN, Grande, Wave and enTouch Join the FCCs Emergency Broadband Benefit Program, Stonepeak Announces Agreement to Acquire Astound Broadband from TPG for $8.1 Billion, RCN, Grande Communications and Wave Broadband Conclude Acquisition of EnTouch Systems. 2023 RCN Telecom Services, LLC.WaveDivision Holdings, LLCGrande Communications Networks, LLC.enTouch Systems, Inc. All Rights Reserved. Houston,tx 77044 We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Apply today for the Affordable Connectivity Program (ACP), US Department of Health and Human Services, Public Health Emergency. Veterans Administration benefits statement. The customers with lower priority may experience reduced data speeds and increased latency as compared to the other customers using the same cell site, which may cause websites to load more slowly or affect the performance of data-heavy activities such as video streaming, video conferencing, or interactive gaming. I just want to ask if there is an internet service outage at 16450 Redmond Way WA? In context, wired terrestrial Internet connections generally have latency in the 570ms range. They have successfully provided me with prompt resolutions and always very pleasant and understanding to my technical issues. (Please submit a report especially if you have trouble accessing the service from enTouch Wireless). The Austin, Brownwood, Midland/Odessa, San Marcos, Temple and Waco payment center will open at 12pm CST. My net's been down since 1pm. Connected device benefits require a co-pay of at least $10.01 plus tax and fees where applicable. En-Touch Systems is native to Texas and has on offer internet service for its in-state residents. Astound Broadband Powered by En-Touch offers service in 1 state. Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas. Whether Astound Broadband Powered by En-Touch is your internet provider or you use a different provider, the speed Nationally respected, doing business the right way just Astound Broadband Powered by En-Touch . By giving you as much broadband data as we can in all of our plans. BROADBANDNOW is a comparison and research website that does not offer internet, TV, or home phone service. Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. @ManhattanTwist @RCNconnects How does this service go down every time it rains?? Pay your bill online. Find out what is going on. Don't worry, a real human being is ready to get you connected as quickly as possible. Customers may find their remaining data balance by contacting customer service. We will be monitoring this event closely to manage your service needs during this event. When do sun outages happen and how long they last? Leave a message in the comments section! enTouch Wireless customers can stay connected to friends and family abroad with FREE international calling to countries including Canada, Mexico, India, UK, and more! Report a Problem Full Outage Map Problems in the last 24 hours All of this is such a scam, but threatening to do this is how I get services like XM for much less than sticker price, @grandecom is this a joke? This all seemed good at the time of set up, despite online complaints about poor service. It eventually writes itself but this morning it is not. download All names, logos, images and service marks are property of their respective owners. Realtime status of outages and problems with service providers. Easily automate, control and monitor your home via a seven-inch, high-resolution touchscreen OR remotely with a smartphone, tablet, PC or any compatible wireless mobile device. Yelp users havent asked any questions yet about. End-to-end latency reflects the cumulative effect of the individual latencies that occur along the end-to-end network path. Lee 11 months ago Power outages are possible Should you lose power to your home, cable and Internet services cannot be restored until electrical power from your local power company is back up and running. ACP is a federal government program operated by the FCC. Learn how and when to remove these template messages, Learn how and when to remove this template message, https://en.wikipedia.org/w/index.php?title=Entouch&oldid=1019670272, This page was last edited on 24 April 2021, at 18:45. No, subject to reasonable network management, enTouch does not unreasonably interfere with or unreasonably disadvantage: (1) an end users ability to select, access, and use the Broadband Services; (2) the lawful content, applications, services, or devices of the end users choice; or (3) an edge providers ability to make lawful content, applications, services, or devices available to end users. enTouch offers prepaid and Lifeline service plans with pre-established allotments of data per month and the opportunity to purchase additional data. Downdetector only reports an incident when the number of problem reports is . 71 (R&B No. Give us a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to finish your order. enTouch provides high-speed mobile broadband Internet access service on at least 3G mobile networks at round-trip latency that is typical for 3G mobile networks (107 to 223 milliseconds) where the network will support such performance. what you love about Astound Broadband Powered by En-Touch and offer valuable insights for other users. Criterion Digital 2023. When we say we're here for you, we mean it. Internet has been down for two days. EN-TOUCH ALARM SYSTEMS, INC | 11011 RICHMOND, STE 400 | HOUSTON, TX 77042 | LICENSE# B10029, Keeping Americans connected during Coronavirus , Harmony (Formerly Discovery at Spring Trails). THIS OFFERING IS A FEDERAL LIFELINE SUPPORTED SERVICE provided by Boomerang Wireless, LLC, DBA enTouch Wireless. Who should i switch to? charges, at the number provided above. The New York Islanders are a professional ice hockey team based in Uniondale, New York. 2-Year Price. telemarketing calls using an autodialer, artificial voices or pre-recordings and SMS text messages, which could result in wireless Get a precise, real-time read of your speed with this simple test, it can measure the performance of your connection regardless of who is your current internet provider. If you have further questions, give our award-winning customer service representatives a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499. 77084. Update your account information. The company has produced Lineage, City of Heroes, WildStar, Guild Wars, Aion, Blade & Soul, Exteel and Master X Master. Internet down since around 1pm CDT. A representative will reach out to you to schedule a trouble ticket." / Twitter astound.com As of January 2022, the national average download speed for Astound Broadband Powered by En-Touch is 79.25 Mbps. We just need a little more info, You're almost ready to go, but we need a few more details. We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures. enTouch does not charge termination fees. They may also prioritize emergency communications, including by law enforcement, public safety, or national security authorities, consistent with or as permitted by applicable law, which may impact other users of their networks, including our customers. @jiminsequim @WaveConnects Our best bet for our area (Sequim and PA) is to try and get municipal internet set up with competitive pricing and speeds. 2-Year Price. The graph below depicts the number of Astound Broadband reports received over the last 24 hours by time of day. I dont see why I should pay for no service #fail. My internet in downtown Seattle has been down since last night. Astound Broadband is an American telecommunications company that provides broadband internet, TV and phone services. All rights reserved. Despite these security practices, enTouch cannot guarantee that you will not encounter unwanted, harmful, or malicious internet traffic while using our Broadband Services and encourages customers to adopt their own reasonable security practices. Mat 2 months ago Opting out of @RCNconnects services is an unimaginable nightmar! Yelp users havent asked any questions yet about Astound Broadband powered by enTouch. With SafetyNet Wireless you have no monthly bills and Lucera offers on-demand, purpose-built infrastructure to provide high performance computing (HPC) and low-latency software defined networking (SDN). No hidden monthly fees. As a result, while we have some control over the network management practices and performance characteristics applicable to the Broadband Services you receive from us, we do not actively manage the networks or control performanceour Underlying Carriers do. Give us a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 so one of our award-winning, U.S-based service representatives can look into this a little more. enTouch provides broadband internet, digital TV, home phone and security services in the Greater Houston area. No hidden monthly fees. Location & Hours 11011 Richmond Ave Ste 400 Houston, TX 77042 Westchase Serving Houston Area Get directions Edit business info Amenities and More Accepts Credit Cards Accepts Cryptocurrency Offers Military Discount Ask the Community Ask a question Yelp users haven't asked any questions yet about Astound Broadband powered by enTouch. @GetSpectrum how quickly can you get here? No contracts. Aside from fiber broadband, En-Touch Systems also offers cable internet service available to approximately 495,000 people, so they're the 27th largest provider of cable broadband in the US too. Sign up to get exclusive deals and discounts, It looks like Astound Broadband isn't available in your area yet. You won't answer the phone? @WaveConnects Outage in Downtown seattle, zip 98101. Service plan-specific terms and conditions limit the amount of high-speed data included with each service plan. @WaveConnects Anyone else down in 98122?? The following are the most recent problems reported by Astound Broadband users through our website. Apply today for the Affordable Connectivity Program (ACP). Plans including Unlimited Data may be placed on hold to confirm data usage complies with our Acceptable Use Policy (AUP) when the threshold outlined in the service plan details has been met. Retweets. Access helpful guides and support on internet, TV, phone, TiVo, account, and billing information. @RCNconnects internet service in chicago has been down since 4pm. Astound acquired and combined Wave Broadband, RCN and Grande Communications into single, nationwide brand. in your area please call 1-888-610-1499. enTouch provides broadband internet, digital TV, home phone and security services in the Greater Houston area. You have electrical power, but your service(s) are not working and others with Astound services are. Service Provider Awards 2020 Official Announcement and Methodology. . LLC. In doing so, they will seek to avoid disrupting the Broadband Services for customers. Astound Broadband powered by enTouch has 1.5 stars. Astound Broadband is on the way to your neighborhood! Other restrictions may apply. Astound/Entouch down in Summerwood 77004 this morning. If you use the Broadband Services in a manner that violates our Terms of Service, including our Acceptable Use Policy, available at www.entouchwireless.com/terms-of-service, we may suspend, terminate, or restrict your data session, switch you to a more appropriate data plan, or terminate your service. -Jackie. @RCNconnects Is there an outage in Chicago? When available, enTouch, at its sole discretion, may provide access to better than 3G network latency performance. An arctic blast is approaching the Mid-Atlantic and Northeast Fri, 2/3 through Sat, 2/4. Performance of broadband Internet access services is generally evaluated based on speed and latency. Give us a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 so one of our award-winning, U.S-based service representatives can look into this a little more. International calling is enabled for direct communications between 2 people; certain numbers (e.g.