I can't log in and check my balance, I can't use the automated telephone system. Never in default, late payments .. nothing .. loyal from 2004, if some one files a class action I'm in same thing happend to me, if theres a class action or youre planning to sue. These spoofed web forms seem legitimate since they use the same logos and graphics of the real company's site. I went to buy a money order for rent for 1k, transaction declined, got the notification saying do you approve this I clicked yea it's me and tried again after being prompted to try again, declined, so I called had the rep on the line with me they did some stuff on the computer then said try again, declined, they did more stuff on the computer and said try again, declined they then said I was over my monthly spending limit (wtf?) Got the extra 40, 000 airline miles (hope they don't take back) but always paid off full balance frequently and never over $2000 since wanted excess credit for the continued good credit score. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Activate a Card. Review your card unbilled transactions regularly to make sure these only reflect transactions you have made. Please send it to us as an attachment. I had been with them since 6 years and without any notification my card blocked and the credit limit removed. Citi bank kept my money also! If youve stopped making payments on your credit card, closing it may be the card issuers way of keeping you from making any more purchases. They closed both accounts. I only noticed because I logged into the account. and froze my money, I had no clue about why my bank account being closed until reading this post. If you notice any changes to your account that you didn't make, contact us immediately. Does anyone here identify as a Republican? Let us know if there will be a class action lawsuit, we are in. I have a new bank account with Citi, I didn't use it for like a month while I was going through the hiring process with my new job. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. You may also find that your account is shut down from lack of use, even if you have a zero balance. Im sailing in the same boat now, i have the same exact situation right now .What did you end up doing? I got my Citibank account closed without any explanation. I thought that was the purpose of a rewards credit card. Enter your Online User ID and internet banking password (IPIN). As more consumer financial activity moves to mobile and to the web, banks are shedding branches the world over. Seems if folks are not carrying a balance so they can charge their high-interest rate, they don't want you as a customer. I can still access my account online and it shows the partial refund from Budget which results in a credit balance. Now it sound like this is happening to other people maybe a class action suit is in order. If they call to ask you about the deposit be honest and forthcoming about the source of funds and your crypto activities. Step 1: Login to your Citibank Online account with your User ID and Password. Please ensure your account is funded to complete the initiated financial debit (outward) transaction. Every time you sign-in to CitiManager, we display the date and time of your last visit and the device used to sign-in. If you spot a problem, raise a dispute in CitiManager or contact us immediately. This is straight up stealing money from people. In March 1995 Levin was lured to London and apprehended at Londons Stansted Airport by Scotland Yard officers when making an interconnecting flight from Moscow. Ann605, same exact thing happened to me. "I have been calling Citibank to find out why account was locked. Please allow us up to 5 working days to verify your KYC request and process the financial transaction. Its been now 45 days 5-6 long hours call with them but no luck. I charged $12, 000 this month and am pretty steamed that I'm forfeiting the $240 and could have received miles on another card. It's not a political issue. I say they can screw - there are plenty of other cards I figured I earned a little over $200 this month in cash back when they closed the account and am furious I am giving that up. I kept calling and they put me on hold . tried again, same thing, immediately msg citibank through the app on my ipad, they call me, after asking wtf, they exclaim no problem on their end, no they didnt freeze, no they didnt close my acct, theyve no idea what im talking about, so I go on checking around my acct in the app, I see an area to wire money to pay employees or what have you, so I proceed to send two, the first a smaller to make sure it works, so $475.. it says successful, and it does actually go into another acct I have and sent to, so I go back in and go for the almost remainder, $12, 000, again, successful the transactions reads, I wait, and to no avail, check citibank, and it doesnt show it there either, per my acct balance, after a couple hours I check citibank again, boom, its back, my 12 grand, so I try once more, $11, 900, charges are ridiculous for the wires so had to do a different amount, so I send, it says successful then reads pending day after day the same, finally several days later said it was denied, but guess what my acct balance does t yield it,.80 cents was the last I saw, and havent been able to get into my acct since although, ive contacted better business bureau, and filed a complaint with them, they in turn have filed with citibank they are money stealing thieves, all of them, cause ive talked to at least that many overthecourse of five days! Social Engineering is when fraudsters contact you impersonating someone else with the intention of obtaining your personal and/or card information. However, you may be able to reapply for a card you have had in the past. Is this normal? What do I I do. I don't understand how this can be legal, they refused to even offer some kind of compensation, not even the interest earned on MY money that they're holding. I went to buy a money order for rent for 1k, transaction declined, got the . Anyone have any idea how much this is going to lower my score? Finally, when I called in, they said there was a block on my account and I'd have to talk to an "account specialist." Their agreement says they can cancel for any reason. I got declined because Our records show an account previously closed by Citi. did you ever get your money if so how long exactly did it take im in the same bot. I read that back in 2015, Citi wanted to remove its "bad bank" reputation, but it seems like they are still doing it now. https://online.citi.com/JSO/signoff/Signoff.do?eostype=OTPBlockedPIN&q; https://www.bankrate.com/finance/credit-cards/close-citi-account/, https://www.experian.com/blogs/ask-experian/why-would-a-credit-card-be-closed/, https://www.investopedia.com/terms/c/closed-account.asp, https://www.bankinfosecurity.com/citi-breach-360k-card-accounts-affected-a-3760, https://deletingsolutions.com/has-citibank-been-hac/, https://techcrunch.com/2021/06/30/doj-files-7-new-charges-against-alleged-capital-one-hacker/, https://www.washingtonpost.com/national-security/capital-one-fined-2019-hack/2020/08/06/90c2c836-d7f3-11ea-aff6-220dd3a14741_story.html, https://tearsheet.co/uncategorized/where-have-all-the-branches-gone-citi-explains/, https://en.wikipedia.org/wiki/Vladimir_Levin, https://www.darkreading.com/perimeter/25-years-later-looking-back-at-the-first-great-cyber-bank-heist, https://en.wikipedia.org/wiki/Vladimir_Anikeyev, https://www.citibank.com/tts/solutions/commercial-cards/fraud-protection/, [ANSWERED] How to add active with PHP include OR . He was detained in Russia in November 2016, and was later sentenced to two years in prison for unlawful access to computer information. But remember, this threat is not dependent upon using VoIP. My Citibank credit card was also closed without notice or reason. If you notice anything unusual, you can raise a transaction dispute online in CitiManager by selecting the transaction and clicking Dispute. Additionally, you can also contact service using the number on the back of your card or this link: https://www.citibank.com/tts/solutions/commercial-cards/contact/. And the 3 times they didn't hang up i had a really hard time understanding them they had a really thick Indian accent or something. All my money's in that account it's been like 4 days I have no gas for my car I've had to take days off work I can't buy food and Citi won't help me. Where are our elected representatives to defend us? Authenticate OTP, post which you will be able to view your card number, expiry and CVV. Enter details of your debit card and click on. Brokerage Only Customers. Key Takeaways. I verified that 2 transaction were good. Most times had long tme on hold why friendly - but puzzled- rep tried to talk to a supervisor. I'm with you. Citibank blocked my account Im not sure what that means but every time I log in the mobile app and check the status of my account is just says account blocked I called multiple times and they just say my account is under review and that it should be resolved in 24-48 hours. For assistance with this matter, please call Customer Service at 1-800-374-9700. I've had three credit cards since 2018, and they've all expired. Why does my credit card say account closed? Its toxic to us all, in the end. They just cancel not one but all three of my Citi cards with no advanced warning of an kind. I have other automatic payments set up and have to figure out which are on that card. I received a letter from Citi telling me that my line of credit was reduced. Is there anything I can do to get my money back faster? Citibank closing accounts has absolutely zero to do with political party affiliation. Forward suspicious texts to: spoof@citicorp.com. For any additional queries, please contact the bank. What type of foolishness is this. Alfredo Mangachi: "It may sound . Nobody knows your accounts better than you. My Big-O card was discontinued, and I did not find out until the work was done and I tried to pay! Your account is in default. Late May, I call and they say its odd nothing has been done on the account but see my prior call info. I am stuck in limbo they kept my 225 dollars and i have no idea if their ever gonna give me access to my account or ever let me gonna take out my money . When I called and asked why they closed the account, they also claimed it was a business decisions. and its affiliates in the United States and its territories. Did anyone figure out how to get their money back. Me too. I had a Citibank account was never late no bankruptcy no collections they close my account for absolutely no reason I called them and they couldn't tell me they said I had to wait for a letter the letter I received wanted me to send another letter to get the answer why they closed my account I'm never using Citibank again ever and I recommend nobody else using it either they're not based in the United States they're based out of some other foreign country and they're hard to understand but they close my account for absolutely no reason, Citi bank has taken my money also it been 65 days for me. Thieves know how to retrieve this information, or even set it up to automatically have it sent back to them! Citibank American Airlines MC closed for no reason INSTEAD, Citibank CLOSED my account and is now charging me 24.99%. I am shocked. Now I have a "closed account" on my credit record, no thanks to Citibank! If you have inadvertently locked your Citibank account from too many log-in attempts, you can have it reset by selecting "Password Reset" and following the steps to reset your password. If you suspect that you've received a fraudulent email message from us, please forward it to us at spoof@citicorp.com. Why does my cat sleep on the floor instead of her bed? Checking, Savings or Credit Card Customers. The calls always have bad connection. Let me clarify, I don't quite understand how you can offer an introductory rate 0% rate for 18 months, then when someone puts a large amount on the card, close it and ask for full payment. I recently could not make one payment due to COVID-19 related loss of employment, and the next thing I know, they closed the account. A year after that, I attempted to reapply for their Brooks Brothers account. Then come to find out they closed my schools bank account which I am a signer on the account. Did you get your check in 30 to 60 days . Reward points are washed up, luckily I dont leave much left. If you require assistance, please contact Citibank Online Customer Service at 1-866-422-0306 [TTY 1-210-677-0065] and mention Error Code MFA. If you respond to them, you'll be charged a premium rate that can leave you saddled with a huge cell phone bill. Citibank locked my account and won't release funds for up to 30-60 days. what type of banking system is this? I have been paying my account diligently - never been late - paid my account off several times - been an excellent customer. Fraud dept doesnt know anything except you will receive a check in 60 business days and hung up in my face! Indian Customer Service with NO answers, other than keep waiting! 5 Tips to Avoid Romance Scammers: Protect your heart- and wallet. Yes, thats it. A couple of weeks after they closed the account, I noticed an ACH payment taken out of my checking account from Citibank. I recently could not make one payment due to COVID-19 related loss of employment, and the next thing I know, they closed the account. Citibank blocked my account I'm not sure what that means but every time I log in the mobile app and check the status of my account is just says "account blocked" I called multiple times and they just say my account is under review and that it should be resolved in 24-48 hours. I always pay on time. Was it ever resolved? When the debit card arrived and I tried activating online, this also failed inexplicably. That site may have a privacy policy different from Citi and may provide less security than this Citi site. Back home in Phoenix June 14th I call and after a long wait with friendly rep talking to a supervisor, they are at a loss and all they can do is have me to go online and apply for a new credit card from scratch. Do you want to go to the third party site? I pay the account in full every month and have never carried a balance or paid a penny interest in the five years I've had it and he thinks that's why. You're in luck actually. Well no more! To register a bank account, you can choose to enter your debit card or bank account number. He did offer a guess that perhaps my $17k transfer from a BofA savings account triggered some sort of fraud prevention system and told me to call the fraud prevention number. There has nothing from them, the customer service sucks. BUT, my card was cancelled. If Citi determines that your login credentials have been compromised, your online and mobile access may be automatically blocked, reducing the likelihood of an unauthorized person accessing your information. They told me I would receive a check and a letter in 30 to 60 days, this is BS. It does not, and should not be construed as, an offer, invitation or solicitation of services to individuals outside of the United States. What the hell ! Also because I am starting a new job and i already gave my new employer the new Citibank routing and account number.So when I was opening the Citibank account i transferred 25 bucks from a prepaid debit card i had . I always pay full balances so never charged any interest. Set up blocking features Check with your wireless phone company to see if they offer the option to block certain types of text messages. A lot of times I save my rewards on the double cash, fortunately I redeemed my $600 balance right after my last statement closed. You may initiate a transaction between the two linked accounts or between a dormant account to any other account using NEFT or DD mode. Learn about budgeting, saving, getting out of debt, credit, investing, and retirement planning. If you do not recall or unsure of previous submissions, please use the second option and upload documents to avoid rejection of the request. If your KYC submission fails, follow the steps to upload KYC documents. Estas comunicaciones podran incluir, entre otras, contratos de cuentas, estados de cuenta y divulgaciones, as como cambios en trminos o cargos o cualquier tipo de servicio para su cuenta. I never thought this kind of thing would be allowed in the US. When I asked for my funds immediately, they said it would take 30-60 days, and even when I spoke to a supervisor, he wasn't willing to budge at all, claiming that in cases of suspected fraud (which this is absolutely not, it's literally my first checking account), this was the standard procedure. Your account may be in 'Dormant' status due to inactivity in the account for more than 6 months. Banking customers can call 1-800-374-9700 (TTY:800-788-0002). For more information, please see our Then I received a letter dated October 20 that my account was past due. Asked to speak to a supervisor and they hung up on me. Citibank initiated closing my bank account because I received an SBA eidl loan. Key Takeaways. As a result, I can't even close this account and get my money back. POB 6722 sioux falls Community, regional investment, commercial or consumer, come on in. Additionally, I am fairly confident that the company has staff, executives, and board members where many are registered with the Republican Party and many who are registered with the Democratic Party. Not all accounts, products, and services as well as pricing described here are available in all jurisdictions or to all customers. What's going on? Finally I received the leter in the mailof the account closure butno explanaition what so ever was given though they told me that I can request a detailed answer by writing to card service support unit now I called to redeem my points and they saying I cannot redeem it because of the status of the account is closed! I will never set up for autopay again. Wondering what we can do. Ugh now I'm fearing they might disconnect my phone ! I have filed a complaint with office of the comptroller of currency https://www.helpwithmybank.gov/index.html. For security reasons, we cannot allow you to complete this transaction online. citibank Cancelled my card after 20 years. Capital One, which replaced its cybersecurity chief four months after the incident, was fined $80 million in August 2020 for the security breach and its failure to keep its users financial data secure. I have low debt to income ratio. They had me running around like a maniac. Still, I could not access my account. For security reasons, we cannot allow you to complete this transaction online. The CitiManager Mobile App doesn't store personal account information on mobile devices, so your accounts are not exposed if your phone is lost or stolen.. Additional Authentication. I called and they re-opened it. This number was listed on a letter I got from Citi regarding an account closure. Thats because financial institutions are finding it increasingly harder to rationalize keeping them open. no i need my FUNDS NOW! I asked how there could be fraud when I've had the account for five years and pay it in full. Archived post. obviously it didnt do anything. I opened my account ONLINE last week a checking account and got a debit card . Anywho I looked at my online account and my checking account just had a blocked status so I called in and after waiting on hold for twenty minutes they said they were closing my account and they would send me a check in 30-90 days. In November they jacked my rate up to 30%! Any advice or anything would be appreciated. For some unknown reason Citi in July started to send my statement to my email. Join our community, read the PF Wiki, and get on top of your finances! they weren't making enough money off of me! ComplaintsBoard.com is a leading complaint resolution website on the Internet. Seeing my account is ALWAYS paid in full (never paid a penny in interest the entire five years I had the card) they should issue the reward credit since they closed the account with no notice. Based on the comments it seems that this is Citi, but considering that both of my late payments were due to a miscommunication between Citi and my bank (I have email proof for both and told them that), they did not seem to care. Citibank did one thing Alfredo wanted, which was to reopen his account, but they still have not answered his question of why they keep freezing his account. Certificate of Deposit Only Customers. It's been OVER 90 DAYS! You can help protect yourself from fraud by familiarizing yourself with the many ways in which fraud can appear on your account, email, phone, or your computer. Come to find out the account has been closed. Has this happened to anyone please help I'm paranoid I got . I'm so mad, and feel robbed. After forwarding the text message, you should delete it from your device. Citi's Fraud Early Warning systems review your accounts for fraudulent activity, free of charge. Please note unless financial transaction is successful in the dormant account, the dormancy will not be removed.