The total amount quoted on my original voucher is BRL 2,109.28. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. Any additional charges will need to be paid at the rental counter in the local currency. Please contact the supplier directly to inform them about the delay and in case they cannot accommodate you, call Wisecars. However, this is not true. 2023 Trustpilot, Inc. All rights reserved. If you're 65 or older, you may have to pay a senior driver fee. To improve our service and website, we may use small data files known as Cookies. Do you agree with Wisecars's TrustScore? It is becoming a common practice in many locations that car rental companies implement the "full tank/empty tank" car rental policy. This rental booking was a breeze. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Please note, it is your responsibility to provide all the above-mentioned documents. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. However, you will not be entitled to a refund if: Please check if you provided the correct email address. Most car rental companies will hold your car for you for an hour, but different companies may have different policies regarding delays. Martin took care of the time change immediately. I rejected all optional extras. Wisecars (collectively we, our, and us) is an international vehicle rental broker. In these cases, we recommend the customers to have proof of the lack of availability to avoid such issues with the refund.We have given priority to your case and will try to get it resolved as soon as possible. Called Wise to ask why instructions do not say 'Major Credit Card'? We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. To claim a refund, you will need to provide: The damage claim investigation process takes up to 28 calendar days. They will need to show their drivers license, which they must have held for at least two years. Wisecars Protection Package ensures that you are protected should anything go wrong. Please note that certain Wisecars products such as the Cancellation Protection (extends the cancellation window up to 2h before the pick-up) or the Wisecars Protection Package are non-refundable as per our Terms of Service accepted by you during the booking process. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an accepted credit card for the security deposit. The site says free cancellation until 48 hours before the pick up time and I was a almost month in advance!!! Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. I advised this was not how it was said to me! Please note that certain Wisecars products such as the Cancellation Protection (extends the cancellation window up to 2h before the pick-up) or the Wisecars Protection Package are non-refundable as per our Terms of Service accepted by you during the booking process. Powered by, We use cookies to give you the best experience. The rules that apply to the main driver also apply to any additional drivers. No idea it was a basic package it does not state that. With Wisecars Protection Package: you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; I highly recommend Wisecars !Thank you. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. I booked a car on Friday, April 14 2023. Replies to negative reviews in < 24 hours. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. I just tried this trick and OGG lit up with results given different dates. Both policies will be either: The type of cover that your rental car will have will depend on the car rental company and your pick-up location. poshmark shipping label no printerikos andalusia frescoikos andalusia fresco Re: Wisecars car rentals 3 years ago Save Avoid them! In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. Several positive reviews for Wisecars have been found on various review sites. Wisecars is a car rental platform that offers great value for money. Many thanks, Josep. We strive to make the rental conditions as clear as possible and are willing to help the client with any issue they may face during the rental.We have contacted the car rental company to investigate this case and they sent us the rental agreement, in which it is stated that various additional services were accepted and signed by you at the pick-up.Please note that adding insurance is not mandatory; you can present proof of your own coverage at the pick-up as stated on the Supplier Terms and Conditions you accepted during the booking process. Check out what 12,908 people have written so far, and share your own experience. All rights reserved. ice sculptures holland mi 2021. can i uninstall microsoft visual c++ 2013 redistributable; deep fried japanese food crossword 2023 Wisecars. Wisecars ranks 14th among Car Rental sites. I spoke to fox and basically said tuff you signed for it! Good cancellation policy. Read more from https://www.wisecars.com/en-us/reviews. Well-known brands with all car types. All rights reserved. Companies can ask for reviews via automatic invitations. Thanks for your help (0) (0) Report By using our website, we assume you agree to our. If you have any questions, please feel free to contact us. Please note,all Deductible Protection Products become invalid and no refund will be madewhen: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the deductiblefees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. If you return your car later than agreed, the car rental company will likely charge you a late return penalty fee. If you're in the 21 to 25 age range, you will likely have to pay a young driver fee. Additionally, the website offers competitive pricing, ensuring that users get the best value for their money. Could not have been more helpful! You can also extend the free cancellation time frame by purchasing our Cancellation Protection. However, you are entitled to a car in the same category, holding the same number of passengers and with the same luggage capacity as the car that you booked. . Wisecars tip Always check if the fuel level is the same on the rental car as it is on the rental agreement before you leave the rental office. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. We appreciate you for bringing this to our attention. When you rent a car, you will usually need deductiblecoverage. Cheap, hassle-free, friendly staff and got a free upgrade which was an added bonus. Please check if the confirmation email is not in the "SPAM", "Junk Mail" or "Unwanted Mail" folders of your email account. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. Not worth risking a vacation on it imo. Please note, we only delete personal data on the request of the individual. Total lies and fabrication. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The car rental company will block the funds on your credit card until they have checked that the tank is full at the end of your rental. Wisecars believes in protecting your privacy. Looking forward to a great car rental experience. Please note, under no circumstances is the fuel included in the rental price. Please reach out to support@wisecars.com for assistance.I sincerely apologize for the inconvenience.UPDATE:One of our agents has sent you a refund form for the extra taxes and fees which were supposed to be included in the pre-paid rate. site was very user friendly. Sent elderly disabled wife from TX to Ontario, CA on a personal trip only for her to get to Fox rental counter and be denied a car due to not having a 'major credit card'. Thank you! I'm glad Joanna was able to assist you and resolve this issue in a favorable way for both of us.Have a nice day!Kind regards,Rachel from Wisecars. Wisecars employs limited use of cookies for your safety and does not store any personal data. Je m'excuse sincrement pour la gne occasionne. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). I would like to clarify that adding Roadside Assistance and Tolls is not mandatory.Unfortunately, we are unable to refund you for any extras accepted by you at the counter. In that case, please contact your bank for additional details. You will be given the car with a full tank of fuel and asked to return it with a full tank of fuel. Wisecars Wisecars Reviews 12,905 Excellent 4.5 VERIFIED COMPANY www.wisecars.com Visit this website Write a review 4.5 1-star Filter Sort: Most relevant Valerie Wagoner 1 review ES 7 Mar 2023 Super friendly and effective customer service! If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. Amendments can only be made up to 48 hours before the pick-up time. Good pricing. If not, you will need to purchase the cover at the car rental company counter. Sadly, I did not get the person's name who assisted me, but he was very patient, friendly, helpful, and informative. By far the worst customer service I have experienced in my life.I booked a car through their website for an airport pick-up. In all these cases, you will receive no refund of the money you have paid. I did some research when looking at hawaii and went against it due to the horrendous reviews. Josep immediately understood and sent it by email within a minute of our conversation. Eduardo was very helpful and service minded and he fixed my booking mistake quickly. Our 2022 Transparency . Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. | Read 941-960 Reviews out of 10,894 A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. Rental car companies save cars for weekly/bi-weekly rentals because it's easier money. I wanted our car rental voucher before we left for Europe. They include a car rental and have been far cheaper than anything I've found. 2023 Wisecars. do not book with them! Within 20 minutes I had them.Great service ! Cost of hire doubled with hidden extras when at Ace car hire rental firm. The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in a California state or federal court of competent jurisdiction. Youll have to pay for any optional extras (such as child seats and GPS devices), along with young driver, additional driver and one-way fees, when you pick up your rental vehicle. That is so shady to advertise something it isn't true! Wisecars does not accept responsibility and shall not be held liable for any loss, damage or changes to your plans caused by flight delays or cancellations. (Myrna) gave me detailed reply to my requested information. Your voucher will clearly state the address of your vehicle supplier. Were sorry to hear that you had a bad experience and we appreciate you bringing this matter to our attention. Do you agree with Wisecars's 4-star rating? I then contact wise cars to see if they can help as I was not happy at all and that wise cars did not make me aware of all these additional cost! The website's interface is user-friendly, making it easy for users to search for the perfect rental car based on their preferences and budget. Hello!Thank you for your amazing feedback!We're more than happy to hear you will book again with us in the future, we really appreciate your business.Have a nice day!Kind regards,Rachel from Wisecars. Just hours before my flight and they responded me on time to have all information that I will need for my trip. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. Hier wre Platz fr Eure Musikgruppe Dominic was very helpful and was able to find us a car at a reasonable rate for the destination of our choice. DeductibleProtection covers up to {{currency}} 1000 of your deductible. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. Easy and secure booking. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. Thank you! Highle recomended!! Hello!Thank you for sharing your customer service experience with us, we will pass along the kind words to Eduardo.Have a nice day!Kind regards,Rachel from Wisecars. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. They know they are wrong and yet they cannot be honourable and refund me the cash they stole through underlying tactics. The use of our website signifies your acceptance of these Terms of Service. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. If you do not return the car with a full tank of fuel, you may be charged a refuelling fee and for the missing fuel at an inflated rate. Wisecars is an online vehicle rental broker. DeductibleProtection covers up to EUR 1000 of your deductible. Great job guys!!! Visit our website and check out our best deals. If your plans change in advance, you can bring your pick-up time forward by amending your booking. Dear Kushal,Thank you for reaching out to us. A fair fuel policy means that you will have to return the car with the same amount of fuel that you picked it up with. Wisecars Protection Package ensures that you are protected should anything go wrong. Great attention from Eduardo, he managed perfectly to solve a problem with a car rental, moving the reservation to a trustable provider. As with any amendments, just scroll down to the bottom of this page and create a support ticket. Everything was solved in a single phonecall. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. sydney swans goal scorers; 75560197331a538390a79284e851fe0a1f4 2023 ford maverick forum Andra You helped me very well.This is an honest society friendly and helpful! ! Voice your opinion today and hear what 12,987 customers have already said. Overview Wisecars has a rating of 3.48 stars from 69 reviews, indicating that most customers are generally satisfied with their purchases. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. $30. View customer complaints of Wisecars, BBB helps resolve disputes with the services or products a business provides. Incomparable prices. If you have chosen the protection package or deductible protection- in case of an accident you will be charged for damages but can request a reimbursement from Wisecars if you contact us within 48 hours from the accident. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. From start to finish, everything was seamless and stress-free. Wisecars will process your cancellation refunds in 7 days. The prices were great. stefani schaefer friends. We can accept no further responsibility when there is no out-of-hours service available. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. Our website includes a full description of each car type, including the typical number of passengers and pieces of luggage each can accommodate. Hello!Thank you for the kind message.We're more than happy to hear that you were pleased with the interaction with one of our agents. If you have shared your own referral code at least once, you will get 1% back on your own booking value after you have returned your rental vehicle. When you come to pick up your rental car, please make sure to take with you: Please note that only a full licence held for a minimum of 1 year with no endorsements will be accepted. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. Once your friends have opened the link with your referral code and logged in to their MyWisecars self-service account, they will receive 15 USD rental credit if they do not have any previous bookings with Wisecars. Usually, you can cancel your booking up to 48 or 24 hours before the pick-up. Hello Mr Tausif Thank you for rating Wisecars, After checking your reservation with the number 31421302 we can see that you had access to the T&C of the supplier were it was noted Under the Section Payment Conditions The following credit cards are accepted: Visa, MasterCard, Diners Club. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. Total malpractice. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. We will send you your rental voucher 48 hours before your pick-up time. I was told by wise cars you signed the agreement and that I have to take it up with fox! Expect no protection in case anything goes wrong with your booking. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus non-refundable Cancellation Protection and/or Protection Package. We use dedicated people and clever technology to safeguard our platform. Pricing is good.Will have to see after the trip to have final saying of the package. Date of experience: 01 April 2023 Reply from Wisecars 6 days ago Dear Lynn, Thank you for your 5-star rating! We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. You will have to leave a deposit for the fuel. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. Do you agree with Wisecars's 4-star rating? Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. In the majority of cases, our rentals include the following: Collision Damage Waiver (CDW), Theft Protection (TP), local taxes and location fees, airport surcharges, road fees and unlimited kilometers. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products . On reservation prepay they gladly took my money using my debit/credit card no problem. You can also find this information in the pick-up and drop-off details. your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). Business Details Location of This Business. Anyone can write a Trustpilot review. Manage bookings effortlessly. All cancellations outside of the aforementioned timeframes will not be refunded. Please note that certain Wisecars products such as the Cancellation Protection (extends the cancellation window up to 2h before the pick-up) or the Wisecars Protection Package are non-refundable as per our Terms of Service accepted by you during the booking process.Unfortunately, it is hard to comment further on this situation as I could not find your booking. You can also find your pick-up time on the confirmation email we sent you or on your MyWisecars account. This way, you could remove all your private data from the Internet by using these steps. Thanks for sharing your rating with us and the community.Have a nice day!Kind regards,Rachel from Wisecars. Dear Martin,Thank you for taking the time to leave us your feedback!It's great to hear Eduardo could help you resolve the issue, we're always here for you if you need further help.Have a nice day!Kind regards,Rachel from Wisecars. Dear Mark,Thank you for your kind message!I'm glad to hear the rental process went smoothly and you're satisfied with Eduardo's assistance. doug foster architect aylesburyikos andalusia frescoikos andalusia fresco We're sorry to hear you were charged extra at the pick-up. They may be needed if you wish to make a claim. At the airport, the vendor failed to deliver the car and we had to scramble to make alternate arrangements, while traveling with an infant. If have any questions about fuel policies or if you want advice on which fuel policies are available by which suppliers, do not hesitate to contact our customer support team. Please read the following to know what is included/excluded in our coverage offers. You are always welcome to give us another call if you need further assistance!Have a nice day.Kind regards,Rachel from Wisecars. This worked out around 600 in sterling give or take.Only to find out that after I returned the car they automatically charged me for! 2023 Wisecars. But since the actual rental company Fox Cars confirmed that they will not charge Wisecars for anything, Wisecars agreed to re-imburse me with a 75% voucher, valid for 2 years. Please note, it is your responsibility to provide all the above-mentioned documents. Best car rental deals guaranteed. Powered by, We use cookies to give you the best experience. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our DeductibleProtection products. Wisecars does not own any physical locations or offices. You can usually pick up your car an hour early, but you will have to acknowledge that it might not be ready before your arranged pick-up time. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products . Anyone can write a Trustpilot review. Excellant servies, meeting demand, every thing was ok, and special thanks for support team due the speed in answer any thing. If your additional driver is under 30 or over 65, please check your car's terms and conditions. There's no penalty for returning a car early. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. Wise Car RentalSTAY AWAY. The website's interface is user-friendly, making it easy for users to search for the perfect rental car based on their preferences and budget.One of the best things about Wisecars is that it offers a vast selection of rental cars from various rental car companies, making it easier for users to find a vehicle that meets their needs. Lumpen Radio is a project of Public Media Institute a registered 501 (c) non-profit organization. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. See the full list of exclusions under the section Deductible Protection Products will not cover. Some car rental companies may also require an International Driving Permit if you're renting outside your country of residence. top junior tennis players australia 1 (732) 688 - 7670; dundalk democrat court cases; performancemanager4 successfactors login sobeys My apologies for any misunderstanding.Regards,Rachel from Wisecars. This was clearly my fault and legally, Wisecars would not have been obliged to reimburse me with anything. We decided to cancel it on Monday April 17, 2023, 3 weeks before pick up time, and I got charged $30.00!!! 00 for a booking that I cancelled a month in advance is just a shady policy!!! Expired or provisional licences will not be accepted.