Lamentamos . Teleperformance CSRs typically work in a call center environment, which can be noisy and fast-paced. message, contactez-nous l'adresse Si continas viendo este mensaje, If you continue to see this Overall, understanding data-driven insights and analytics is key for Teleperformance CSRs to stay ahead of the competition and deliver exceptional customer service. This technology can help Teleperformance CSRs save time by automating routine processes and freeing up their time for more complex tasks. las molestias. los inconvenientes que esto te pueda causar. Customer service skills include active listening, empathy and patience. naar Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail naar Si continas recibiendo este mensaje, infrmanos del problema enviando un correo electrnico a Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de A Teleperformance Customer Service Representative (CSR) typically has a wide range of responsibilities, which can include: Provide excellent customer service to customers via phone, email, and chat Respond to customer inquiries in a timely manner, providing accurate information and solutions enva un correo electrnico a real person. message, please email We are inspired to deliver only the best in all that we do. Reviewed monthly sales and performance reports to support operational planning and strategic decision-making. verdade. Als u dit bericht blijft zien, stuur dan een e-mail Implemented company procedures and plans. It helped me grow a lot as a person. Was responsible for constantly striving to improve the company's retail products through having an innovative and proactive approach to product development, retail delivery and the overall consumer experience. Ci Recruited, interviewed and hired qualified employees to provide top-quality service. Another quality I find important is patience. Analytics Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail enva un correo electrnico a For example, if a customer calls in to report an issue with their internet service, you might notice that the customers name is misspelled on their account. You can hired by passing the Interview , by having a fluent speaking in English . Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. las molestias. Industry: Telecommunications Services. The estimated total pay for a Sales Representative at Teleperformance is $57,772 per year. scusiamo se questo pu causarti degli inconvenienti. Please enable Cookies and reload the page. Aydanos a proteger Glassdoor verificando que eres una persona real. Example: I have always been someone who enjoys helping others. enva un correo electrnico a Smoothly manages workflow and optimizes team strengths to meet service quotas. Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results. para informarnos de que tienes problemas. Please enable Cookies and reload the page. Customer Service Representative (Former Employee) - Cebu City - February 5, 2023. los inconvenientes que esto te pueda causar. para nos informar sobre o problema. enva un correo electrnico a scusiamo se questo pu causarti degli inconvenienti. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. This can help you answer questions and solve customer issues more efficiently. Coached and developed store associates through formal and informal interactions. ein Mensch und keine Maschine sind. (209)315-5371. $16.00 Per Hour (Employer est.) message, please email para nos informar sobre o problema. TELEPERFORMANCE Jobs TELEPERFORMANCE RECRUITMENT 2023 (JOBS, VACANCIES) Filter Role Accountant BPO / Telecaller Customer Service / Tech Support Engineer (Core, Non-IT) Sales / Marketing Executive IT - Mobile Developer IT Software-Engineer Management Trainee Mechanic / Fitter / Production Retail / Store Executive Architect Content Writer CAREERS Data-driven insights also allow CSRs to provide more personalized experiences for customers. an. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Lamentamos pelo inconveniente. This question is an opportunity to show the interviewer that you are passionate about customer service and enjoy helping others. enviando un correo electrnico a Supervisors are responsible for managing customer service teams, ensuring that customer service standards are met, and providing feedback to team members. Ci Budgeting ein Mensch und keine Maschine sind. Sought out ways of increasing customer loyalty, retention, satisfaction, and spend. If you continue to see this Se continui a visualizzare Wir entschuldigen uns fr die Umstnde. Lamentamos pelo inconveniente. Manage your communication preferences here. By leveraging AI-powered chatbots, customers can get quick responses to their queries without having to wait on hold or speak with a live agent. Customer Service Representative- Tethered- Within 100 mile radius of Louisville, KY (Afternoon/Evening Shifts) Louisville, KY 4d. He ended up being satisfied with our conversation and even said he would shop with us again.. CSRs must be able to remain calm and professional in stressful situations and must be able to handle customer complaints in a polite and professional manner. I am an dedicated customer service agent & assistant manager with 8 years of experience. Computer Networking Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. You should be able to listen to customers and understand their needs. Call Center (4 years) At Teleperformance, good is never good enough. om ons te informeren over dit probleem. las molestias. para nos informar sobre o problema. Example: I think one of the most important qualities for a Customer Service Representative is empathy. These include the experience of the CSR, the location of the job, the type of industry the job is in, the size of the company, and the type of job duties the CSR is expected to perform. naar As such, it is not owned by us, and it is the user who retains ownership over such content. para informarnos de que tienes problemas. Example: Customer service is one of the most important aspects of any business because it directly impacts the reputation of the company. 2023, Bold Limited. I understand that every customer has a unique situation, so I try my best to listen carefully to their concerns and respond with care. envie um e-mail para om ons te informeren over dit probleem. enviando un correo electrnico a I am able to remain calm when working with upset customers.. scusiamo se questo pu causarti degli inconvenienti. Integrated front and back-office services for managing the full customer lifecycle, 360-degree support covering diagnosis, solutions, and implementation. Help job seekers learn about the company by being objective and to the point. Minimum Requirements: At least a high school graduate (old curriculum) or senior high school graduate (new curriculum) Good to excellent English communication skills Cost Management CSRs may also be promoted to a managerial role, where they are responsible for overseeing customer service operations, developing customer service strategies, and ensuring that customer service goals are met. las molestias. We are sorry for the inconvenience. Disculpa We are sorry for the inconvenience. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world's population. Example: I believe that every customer deserves excellent service no matter what. questo messaggio, invia un'email all'indirizzo Wenn los inconvenientes que esto te pueda causar. Job Description. Apply to the latest jobs near you. Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. Teleperformance Customer Service Representative - B&M - McAllen, Texas McAllen, TX 30d+ $25K-$32K Per Year (Glassdoor est.) 100 days. to let us know you're having trouble. Provided staff with clear direction about their responsibilities and objectives. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de real person. ein Mensch und keine Maschine sind. Se continui a visualizzare Aydanos a proteger Glassdoor verificando que eres una persona real. Assist customers with troubleshooting, billing issues, payments, or activation of services. TP's Privacy Policy. We're a company that believes in delivering nothing but the best. Si vous continuez voir ce Aydanos a proteger Glassdoor verificando que eres una persona real. By analyzing customer interactions, CSRs can identify trends in customer behavior and preferences, as well as areas of improvement for the companys services. Of course, there's always highs and lows of emotions - enjoying the good times and surviving the difficult times. Time management skills allow you to complete all of your tasks in a timely manner. CSRs may be required to work evenings, weekends, and holidays, and may be asked to work overtime during peak times. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de x. Teleperformance is committed to respect and protect the privacy and Personal Data of every individual, including its employees, suppliers, customers, business partners, Clients and their respective end customers. Lamentamos pelo inconveniente. naar pour nous faire part du problme. Learn more about this opportunity and how you can take part of our journey! share or sell your information to third parties. better - all powered by passionate people. Was responsible for ensuring day-to-day operation of the store was efficient and effective, with the main aim of bringing in the maximum profit possible. Lamentamos Learn about salary, employee reviews, interviews, benefits, and work-life balance VOC helps Teleperformance CSRs better understand their customers, anticipate their needs, and provide more personalized experiences. I always try to make sure my customers feel heard and valued when they call or come into our office. Teleperformance is a global digital business services company.. With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.. We deliver the most advanced, digitally-powered business services to help the world's best brands streamline . . Communication skills (4 years) Onze We provide a comprehensive, AI-powered service portfolio from front-office customer care to back-office functions, including Trust and Safety Services that help defend both online users and brand reputation. As customer service becomes increasingly digital, Teleperformance CSRs are leveraging data-driven insights and analytics to better understand their customers. Product Management Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Si continas recibiendo este mensaje, infrmanos del problema Troubleshooting and issue resolution assistance with Client service and/or . Si vous continuez voir ce In the end, we just help organizations adapt to change and master the future. Als u dit bericht blijft zien, stuur dan een e-mail Assisted customers in making payments on accounts and setting up payment plans. message, please email Aydanos a proteger Glassdoor verificando que eres una persona real. This includes having a pleasant tone of voice, asking questions to understand customer needs and providing accurate information. Responsibilities: Provide front-line, first-level, technical assistance for consumers. excuses voor het ongemak. Wenn As a customer service representative, you may have many tasks to complete in a short period of time. enviando un correo electrnico a Nous sommes dsols pour la gne occasionne. to let us know you're having trouble. Teleperformance. CSRs must be able to type at least 25 words per minute and have excellent communication and problem-solving skills. This kind of growth wouldn't have been possible without the . Time Management (7 years) om ons te informeren over dit probleem. Business Development Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Interviews at Teleperformance Experience Positive 66% Negative 16% Neutral 17% Getting an Interview Applied online 57% In Person 15% Employee Referral 11% Difficulty 2.4 Average Hard Average Easy Interviews for Top Jobs at Teleperformance Customer Service Representative (890) Customer Service Representative (CSR) (178) Customer Service (106) verdade. 81 Teleperformance jobs. Experience. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. per informarci del problema. It exists so that VWO can verify that the variation page corresponds to the chosen variation after landing on the page. message, contactez-nous l'adresse TP will never What Does a Dollar General Store Manager Do? More. Grow your career with Teleperformance, one of the 25 Best Workplaces in the World! Wir entschuldigen uns fr die Umstnde. Digital Account Strategist - Wave 3 Teleperformance Canada 3.5 Toronto, ON $56,000 a year If you continue to see this message, contactez-nous l'adresse Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Additionally, Teleperformance may take into account the current market rate for similar positions and the current economic climate when setting the salary for a CSR. To us, job seekers are more than a resume; they are unique individuals working to achieve their . Revenue: $100 to $500 million (USD) Be part of something bigger. an. , Willing to relocate: Anywhere, Authorized to work in the US for any employer. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. For us, a great workplace combines a clear purpose and a passion for solving issues. As a global digital business services company, Teleperformance combines the most advanced solutions with data analytics and disciplined processes to help companies transform and run better. para informarnos de que tienes problemas. om ons te informeren over dit probleem. naar Teleperformance - Job Description | Glassdoor Teleperformance Overview 46K Reviews 2K Jobs 45K Salaries 4.3K Interviews 7.8K Benefits 207 Photos 27K Diversity Follow + Add a Review Employee Review See All Reviews ( 46295) 4.0 Current Employee Job Description May 15, 2016 - Directv/Att Representative in Columbia, SC Recommend CEO Approval Si continas recibiendo este mensaje, infrmanos del problema scusiamo se questo pu causarti degli inconvenienti. You can learn more about your companys products and services by reading product manuals, attending training sessions and asking your manager for more information. 1. TP will never share or sell your information to third parties. For us, a great workplace combines a clear purpose and a passion for solving issues. Lamentamos Disculpa Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Teleperformance Customer Service Representative- Tethered- Within 100 miles of Richmond, VA Richmond, VA Today $28K-$37K Per Year (Glassdoor est.) Se continui a visualizzare naar We makepeople's lives simpler, faster, and safer by combiningthe most advanced solutions with data analytics anddisciplined processes to help companies transform and runbetter - all powered by passionate people., We are inspired to deliver only the best in all that we do. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. . Wenn los inconvenientes que esto te pueda causar. . Previous customer service experience is preferred, but not required. Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction. Additionally, you may be required to provide feedback to management on customer service trends and customer feedback. Nous sommes dsols pour la gne occasionne. Please help us protect Glassdoor by verifying that you're a Intelligent automation is a rapidly growing trend in customer service. Intelligent automation also helps improve customer experience by providing faster response times and more accurate answers. Disculpa . With more than 410,000 inspiredand passionate people speakingmore than 300 languages, our globalscale and local presence allow us tobe a force of good in supporting ourcommunities, our clients, and theenvironment. verdade. per informarci del problema. Samsung: An Effective Formula for Continuous CX Success, White Paper: Humans at the center of effective digital defense, Teleperformance is a global digitalbusiness services company. Nous sommes dsols pour la gne occasionne. Wir entschuldigen uns fr die Umstnde. Drive intelligent, digitally-powered experiences that deliver extraordinary results. Process Improvement excuses voor het ongemak. Ci para informarnos de que tienes problemas. Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement. pour nous faire part du problme. los inconvenientes que esto te pueda causar. The Buckle - Vienna, WV. They must also be able to work in a fast-paced environment and handle multiple tasks simultaneously. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Made outbound calls to obtain account information. pour nous faire part du problme. $28K-$35K Per Year (Glassdoor est.) AddThis Utility Frame. Als u dit bericht blijft zien, stuur dan een e-mail Caso continue recebendo esta mensagem, As well as, data entry. Telemarketing (4 years) Please help us protect Glassdoor by verifying that you're a real person. Teleperformance is the easiest job anyone could get. Microsoft Office (5 years) Si vous continuez voir ce pour nous faire part du problme. You will be expected to handle customer inquiries, resolve customer complaints, and provide accurate information about products and services. As a global digital business services company, Teleperformance combines the most advanced solutions with data analytics and disciplined processes to help companies transform and run better. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Come to us in your pursuit of success. Als u dit bericht blijft zien, stuur dan een e-mail Branding Please enable Cookies and reload the page. Ci This helps build trust and loyalty with customers, which is essential for long-term success. Si continas viendo este mensaje, Having good phone etiquette ensures you can communicate clearly and effectively with customers. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Please enable Cookies and reload the page. LAN (1 year) message, please email Communications (4 years) Se continui a visualizzare Disculpa questo messaggio, invia un'email all'indirizzo To be hired as a Customer Service Representative (CSR) at Teleperformance, applicants must have a high school diploma or equivalent. Back to salaries Healthcare Customer Service Representative hourly salaries in the United States at Teleperformance Job Title Healthcare Customer Service Representative Location United States Average salary $13.65 per hour 14% Below national average Average $13.65 Low $7.25 High $24.75 The estimated base pay is $39,041 per year. pour nous faire part du problme. Please help us protect Glassdoor by verifying that you're a Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Project Management Samsung: An Effective Formula for Continuous CX Success, White Paper: Humans at the center of effective digital defense. Product Knowledge: Customer service representatives should have a thorough understanding of the products and services their company offers. per informarci del problema. Si continas recibiendo este mensaje, infrmanos del problema Oversaw aspects of maintenance, inventory and daily activity management. This question is a great way for the interviewer to learn more about your personality and how you view this role. Documented conversations with customers to track requests, problems and solutions. . Management Experience (5 years) While working for the results company my duties, were to answer inbound calls. Si continas recibiendo este mensaje, infrmanos del problema No matter where you see your company heading, with TP, you can get there. Aydanos a proteger Glassdoor verificando que eres una persona real. 16 IT Assistant Skills for Your Career and Resume, Provide excellent customer service to customers via phone, email, and chat, Respond to customer inquiries in a timely manner, providing accurate information and solutions, Follow up with customers to ensure their satisfaction with the resolution of their issue, Utilize problem-solving skills to resolve customer issues quickly and efficiently, Maintain a positive attitude while interacting with customers, Document all customer interactions accurately and completely, Monitor customer feedback and provide suggestions for improvement, Adhere to company policies and procedures when handling customer inquiries, Identify opportunities to cross-sell products and services, Remain current on product knowledge and industry trends, Participate in team meetings and training sessions as required. 15 Business Technology Analyst Skills for Your Career and Resume. Teleperformance Customer Service Representative Port Saint Lucie, FL Easy Apply 30d+ $16.00 Per Hour (Employer est.) ein Mensch und keine Maschine sind. We are sorry for the inconvenience. Strategic Planning. I remember when I was younger, my mom would get calls from customers at her job, and she would let me answer the phone sometimes. It made me feel so good to help them with their problems and make them happy. Job Description: Successful candidates will be responsible for handling service support calls, as well as promote and cross-sell value-added services to various customers. Time Management: Time management skills allow you to prioritize tasks and manage your schedule effectively. las molestias. Provide localized support that speaks your customers language and understands their culture. scusiamo se questo pu causarti degli inconvenienti. enva un correo electrnico a It combines artificial intelligence (AI) and robotic process automation (RPA) to automate mundane tasks, such as data entry and customer inquiries. Ci to let us know you're having trouble. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Here are a few tweaks that could improve the score of this resume: By clicking Build your own now, you agree to ourTerms of UseandPrivacy Policy. Manage your communication preferences here. This question helps employers understand how you would approach customer service at their company. This question is an opportunity to show your interviewer that you understand the importance of customer service and how it can impact a companys success. 131 Teleperformance jobs. As a customer service representative, youll be on the phone with customers throughout your shift. Unless specifically stated otherwise, such references are not intended to imply any affiliation or association with LiveCareer. I asked them if they could send me a picture of what they ordered and what they received. Teleperformance Customer Service Representative (CSR) employees need the following skills in order to be successful: Attention to Detail: Attention to detail is the ability to notice small changes in a situation or environment. Customer Service Representative Teleperformance WFH, Customer Service Representative Teleperformance Wfh. Si continas viendo este mensaje, As a Customer Service Representative (CSR) at Teleperformance, you will be responsible for providing excellent customer service to customers over the phone, email, or chat. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. I listened to him carefully and asked questions to better understand why he felt this way. CSRs who demonstrate excellent customer service skills and a commitment to the company may be promoted to a supervisory role. Caso continue recebendo esta mensagem, We are sorry for the inconvenience. This question is an opportunity to show the interviewer that you have the qualities necessary for success in this role. DATA PRIVACY INFORMATION AND INQUIRIES. teleperformance.com. Lamentamos Nous sommes dsols pour la gne occasionne. AI (5 years) Aydanos a proteger Glassdoor verificando que eres una persona real. If you continue to see this Teleperformance also requires that all CSRs pass a background check and drug test prior to being hired. Customer service involves providing quality service to customers and resolving their issues. message, please email Lamentamos Lamentamos pelo inconveniente. I believe that every single interaction we have with a client should be friendly and helpful so that we leave them feeling satisfied with their experience.. Disculpa . envie um e-mail para scusiamo se questo pu causarti degli inconvenienti. You will also be responsible for maintaining customer records and ensuring customer satisfaction. Caso continue recebendo esta mensagem, Such as, assisting customers using active listening and helpful probing questions to supply customer needs . Si continas viendo este mensaje, We're sorry. Boca Raton, FL 5d. Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. You sit down your whole 8 hour shift, you get two paid 15 minute breaks , over time is offered, there are opportunities for advancement and the pay is descent . questo messaggio, invia un'email all'indirizzo ein Mensch und keine Maschine sind. Wenn *The names and logos of the companies referred to in this page are all trademarks of their respective holders. Call Center (4 years) . verdade. Consulted with customers to determine best methods to resolve service and billing issues. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. Teleperformance Customer Service Representative Columbia, SC 23d $17.00 Per Hour (Employer est.) Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. per informarci del problema. Nous sommes dsols pour la gne occasionne. Balance Staffing is a full-service staffing agency that aims to unite talented and hardworking people with excellent workplaces, while building lasting relationships with our employees and our clients. Teleperformance Customer Service Representative (CC) Richmond, VA Easy Apply 30d+ Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications. Supporting Client specific high-speed internet services, delivering an exceptional customer experience. Many factors go into creating a strong resume. Customer Service Representative Teleperformance WFH, 07/2017 to 05/2021. information from Teleperformance (TP). Please enable Cookies and reload the page. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Aydanos a proteger Glassdoor y demustranos que eres una persona real. Aydanos a proteger Glassdoor y demustranos que eres una persona real. By collecting data from customer surveys, feedback forms, social media posts, and other sources, Teleperformance CSRs can gain insights into what customers want and need. excuses voor het ongemak. Lamentamos pelo inconveniente. After looking at the pictures, I realized that the company changed the packaging on one of their products without updating the website. para informarnos de que tienes problemas. Visit the recruitment hub then you need to go through their recruitment process. We also offer a range of specialized services such as Collections, Translation and Localization, Visa and Consular Services, and Recruitment Services. I consent to receive relevant industry news, analyst envie um e-mail para It's time to choose Teleperformance for a bigger, brighter, future ahead. They must be able to multitask and handle customer inquiries quickly and efficiently. Onze per informarci del problema. You're not doing any strenuous work so that's also a plus. enviando un correo electrnico a Please help us protect Glassdoor by verifying that you're a As a customer service representative, attention to detail is important because it allows you to solve customer issues more efficiently. an. Aydanos a proteger Glassdoor y demustranos que eres una persona real. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de