SSE broadband deals have an 18-month contract period. Lets take a look at the latest SSE Broadband Deals that are available and please remember to carefully Compare Broadband Providers before you commit to any deal as once youve signed-up, youll be locked in for 18-to-24 months - unless youre willing to pay an Exit Fee to switch early. To give a more accurate picture, weve searched for only broadband reviews. Paying by direct debit, youll sometimes get a discount per fuel. If its not that, it could be a wider issue with the network. If these solutions don't come up trumps, then the information you'll get can put you ahead of the game with SSE's help and support. You can submit your meter readings online, whether you have an online account or not. They use almost no electricity to keep them running so youll still be able to cut back on your energy usage. All SSE broadband packages come with line rental and a basic router, plus they promise zero price hikes during the 18-month minimum term of the broadband contract. Find out how much you can save with EDF Energy today. If you have a smart meter, you can also pay through the SSE app. Want to know if a provider is right for you? We believe in strength of global idea sharing and the power of education, so we work and develop the ReadkonG to help people all over the world to find the answers and share the ideas they are interested in. Overall, the Technicolor is a decent router that will cope with the demands of superfast fibre broadband around the home. The customer service team are great both on the phone and also on Whatsapp (which I used for the first time today) On the basis of my experience I can definitely recommend SSE Broadband. Find out more about our wide range of businesses. Pay As You Go customers requiring information about their prepayment meters - including queries about installation and topping up gas and electricity meters - or their smart Pay As You Go meters can use the relevant SSE contact numbers listed below. There are usually no setup charges for SSE broadband deals as they try to be budget friendly and avoid extra costs for customers. How do I contact SSE Broadband Customer Service? So, we can expect at least 50% of SSE fibre broadband customers to be able to receive speeds of at least 35Mb and 63Mb on those packages. For any other questions, you can contact SSE at 0345 071 7980 or you can use the online live chat feature on their website. WebPlans offer: Broadband, Landline IPv6 Support: No Ofcom Code of Practice: No Relocation Support: Yes ISPA Member: No Customer Service Number: 0800 622 838 Customer reviews: 1080 Trustpilot More deals from other suppliers Virgin Media BT Talk Talk Sky Plusnet Post Office EE Vodafone Now Broadband John Lewis Shell Energy Looking for When you call, you will need to follow the IVR to reach the SSE Broadband customer service representative who can help you. No one likes to complain about their broadband service, but sometimes its a necessity. MAYOLY SPINDLER Committed to your health. SSE Broadband is part of the OVO Energy family, having been bought by OVO for 500 Million in January 2020. If you have a general query that is directly linked to your account - for example, about an incorrect bill or for a change of personal information associated with your account - you can use the following analogue and digital contact channels to talk to someone from the suppliers customer service department. You can also call directly or even use social media to get some faster feedback on your problem or complaint. The ombudsman for SSE is Ombudsman Services: Communications. The same methods are suggested if you need to complain. So, it's a good idea to make sure you've registered. Whether youre a new or existing customer, weve got the best ways to contact SSE customer service to answer all of your questions. If you need some help with your Warm Home Discount (WHD) application, you can get in touch with the supplier's dedicated WHD tea, by phone or email. All rights reserved. You can call the Ombudsmanon 0330 440 1614, text or phone on 0330 440 1600, email osenquiries@os-communications.org or go online at ombudsman-services.org/sectors/communications. However, some may wish to swap the router out for a more technologically advanced one. sse.com/site-services/potential-suppliers/, https://www.ssen-transmission.co.uk/contact-us/, https://www.ssen-transmission.co.uk/customer-connections/. Get our fortnightly round-up of the best deals, reviews and money-saving tricks! PO Box 7506 Given that variable energy plans can be more expensive for customers, the 75 credit may not work out as a cheap deal. Customers looking to switch to one of the SSE broadband deals listed in the table above will usually find it a straightforward process. Become a broadband expert with our help guides. Customers can also request bills in large print, Braille and audio; priority help during power cuts; meter reading services; and additional support, by calling the Priority Services Team on 0800 048 3645 (operation times not available). WebSSE broadband customer service contacts, problems and complaints How to contact SSE broadband customer services and technical support Phone number: 0345 071 9886 Your phone number can be moved. If you need to speak to us about our Early Careers programmes it's graduates@sse.com for Graduates or We use cookies on this website. These are some of the top offers you can find right now: Or to find out whats available in your area, enter a postcode below: Once you've entered your postcode, you'll only see deals available to that address. Some of the things it can pass through, like doors, piles of magazines or video games, even plants can break up a clear signal leaving you with a slow or inconsistent connection to the internet. As long as you're out of contract, switching broadband is a simple process. If youve lost connectivity, there can be various causes. Click here to be redirected to SSE Energy Services. Both lines are open Monday to Friday, 9am to 5pm. Matt has been working with Broadband Genie since 2009. Any products or services displayed on this webpage may only represent a portion of the options available to you. SSE Energy Services is now owned and operated by OVO Energy. The SSE phone number is notoriously hard to get through to a real person and leave customers waiting For any queries regarding your | Friday, August 20th 2021. *Show terms & conditions. For the most part this should not be a problem. Roams offers its advice on recurring-use services to enhance consumer savings. However, its a lot easier to submit your reading through your online account as otherwise, its a 7-step process. If you no longer require broadband, youll need to contact SSE to cancel. The quickest option is to call on 0345 071 9886 . For full information and contact details for SSE, check our dedicated SSE customer service page. Cancelling when youre in contract is the same as detailed above; either switch or contact SSE to request cancellation. All lines are open Monday to Friday 8.30am5.00pm. Ask SSE for a pre-paid envelope. Full details can be found on SSE's website. Following a competitive recruitment process, Barry ORegan will be appointed as Chief Financial Officer and as an Executive Director of SSE, effective 1 December 2023. SSE fibre broadband uses the BT Openreach network - the same as Sky Broadband, italk, Plusnet, and many other broadband providers. 12-month contract. Our Support team can be contacted by phone on 0330 303 5063 between: 9am to 5pm Monday to Friday. Inveralmond House200 Dunkeld RoadPerth PH1 3AQVAT number: GB 553 7696 03. You can make payments whenever you like and choose how much youd like to pay each time. Matt has been working with Broadband Genie since 2009. For help with your move, take a look at our moving house and change of address checklists, as well as our guide to opening and closing meter readings. This includes questions about how to set one up, how to alter your current direct debit, and how to cancel it, or if you are having trouble understanding your direct debit payments. PH1 3QR. SSE receive an average score of about 3 out of 5 stars on review websites across the internet. If your in-home display isnt showing anything, it could be that its run out of battery. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest. And if youre moving These are often necessary for the site to function properly and required to achieve the purposes illustrated in our cookie policy, where you can manage your consent options. If you are a gas or electricity customer with an enquiry, please contact their customer service team on0345 070 7373. Not all account problems are against you. Your first port of call should be your account pages on the SSE website. Registered number: 05628680. 0800 numbers are always free to call. There is also a fixed energy and broadband plan available to customers looking to combine the two services. Some of SSE's budget broadband rivals do charge setup or installation fees, sometimes called postage and packing fees for the router. WebThe quickest option is to call on 0345 071 9886 . Account Number: 99183129. We use cookies to deliver our services, and, if you agree, for analytics purposes to improve our services and to deliver customized ads. There is a different offer available for customers looking to sign to SSE energy and take SSE fibre broadband at the same time. This Happiness Guarantee is not a green light to try the SSE service then leave without penalty - customers will need to be able to prove there is a problem with the connection for the Guarantee to be invoked and for them to leave without penalty. You can find contact information for both listed below. We only collect anonymous data. The app has been very well received by customers that have downloaded it. From 47,097 reviews, including energy reviews. A lifelong tech enthusiast, he has 20 years of experience writing about technology for print and online. This is important to me as I am disabled and housebound so rely on my broadband working well. Our goal This number is the same for both phone and broadband faults. If youve reached the end of your SSE broadband contract, are unhappy with the service, or simply no longer need broadband, then you might be wondering how you go about cancelling your SSE internet service. As well as SSE, the company trades under different names in different areas of the country. Alternatively, you can call 0345 600 2006. You can opt to email the provider directly using the SSE Broadband email address, or you can use the form thats available on the SSE Broadband website. Alternatively, customers can use the suppliers online business contact form. You can also contact the customer care team through the live chat service to reduce your waiting time. What to do before you cancel SSE broadband, Frequently Asked Questions about cancelling SSE. SSE Broadband is now part of Origin broadband and all customers have been moved to the Origin network. SSE broadband customer service contact numbers, Complaining about SSE to Ombudsman Services: Communications, guide to Origin broadband customer services. By continuing to browse, you accept the use of cookies. Little is known about SSE's customer service record as they are such a small provider, yet reviewers on Trustpilot seem to be happy with the service offered. As SSE are a small broadband provider and aren't included in Ofcom's customer service data, we don't know much about their customer service record. SSE Broadband: is their broadband any good? As always, weve got you covered! SSE broadband deals come with a Happiness Guarantee. These cookies allowed us to study how users navigate on the website. SSE is a small broadband provider which has been part of the OVO group since 2020. Compare the best SSE Broadband internet deals. PO Box 13 Havant FOR OFFICIAL USE ONLY - Australian Federal Police. If youd rather pay when you get your bill, you can pay over the phone by calling 0345 704 5038. The customer service team are always praised for their helpfulness and friendliness so you should be able to One downside of broadband from SSE is their basic router, yet it serves customers with superfast broadband well and will be adequate for most households at these speed levels. Twitter can be a useful route for complaining as its public, and you might receive a fast response. Alternatively, you can give Utility Switchboard a call for help switching on 020 3992 7717 and we can do the legwork for you. The customer service team are always praised for their helpfulness and friendliness so you should be able to have your complaint dealt with and resolved by 8 pm the next working day. Lines are open on Monday to Friday from 8am to 6pm. Although the service was ok, I had some issues. If you cant see any report of a network issue, then you should contact support. From general enquiries to complaints submission and switching providers, scroll through our directory and find the right department with whom you should get in touch. The SSE app is a great way to manage your energy wherever you are, whenever you like. If you have a safety concern relating to SSE please contact Mark Patterson, our Director of Safety Health and Environment, on 01738 340357 or send an e-mail to [emailprotected]. Cookies used for marketing and advertising purposes. This is known as Fix & Fibre and offers a monthly discount on both energy and broadband when a 12-month fix is taken with Unlimited Fibre Plus. SSE Broadband dont offer a specific email address to contact them. Let us set everything up for you and leave you with one less thing to think about when moving house! It's difficult to judge a company's service levels based on their record on sites like Trustpilot since only delighted or frustrated customers tend to leave reviews. There are several SSE Broadband deals to choose from, and the option thats best for you will depend on the following: Whilst approximately 97.2% of UK households are able to receive broadband thats faster than 30Mbps, only 36.9% are able to receive full fibre broadband. We don't have independent testing showing how fast SSE broadband deals are in real-life, but it's important to remember that ISPs are only allowed to advertised speeds that can be achieved by at least 50% of customers during peak evening hours. Saturday, 8am to 2pm. Giving regular meter readings is an important thing to remember so it reflects the right energy usage on your bill. To complain in writing you can contact SSE broadband at: Head of Customer Service Team, PO Box 7506, Perth, PH1 3QR. You dont have to fill out the whole form at once, you can save and come back to it when you have more time or details. And for those customers experiencing hearing loss who have a textphone, you can call 0800 622 839. Paying a fixed amount each month means that you know exactly how much youre paying with no surprise bills. To take away the hassle of giving meter readings altogether, you can have a smart meter installed for free. Disclaimer: The information on this page was last updated on 20/12/2022, 16:29:48. SSE also offer a Fix & Fibre deal for broadband and energy customers to combine utility bills. SSE broadband has a single point of contact for customer service and technical support queries. Unfortunately SSE Broadband live chat is not currently available for broadband customers. The call centre is open Offers may change depending on the partnerships SSE has at any given time, but they cover certain perks at The SSE Arena and The SSE Hydro in Glasgow. Find alternatives - 0800 031 6608 Want to leave SSE? Our database of mobile phone and internet rates is updated every day. For customers looking for a broadband deal where prices are locked for the duration of their minimum term contract, SSE broadband plans fit the bill. If youre experiencing faults and you need assistance, call 0345 678 0051. Those who have purchased boiler cover through the supplier have a specific set of SSE contact numbers by which to contact a boiler cover agents. Easily set up your direct debit. In addition, SSE are one of the few broadband providers to fix their prices for the entire 18 months of a customer's contract, so there are no mid-contract price rises to contend with. Only customers taking energy on a variable tariff from SSE are eligible for this account credit and customers will lose any remaining quarterly payments from their 75 credit if they switch to a fixed deal, even if that fixed energy tariff is with SSE themselves. Sorry, there aren't any packages available from SSE Broadband at the moment. Using a different router is permitted under SSE's terms and conditions, although they do point out customers won't be able to ask for help from them with any router-related issues.