A broadband provider that is not an ETC in the state or territory where it would like to participate in the ACP must seek approval from the Bureau. We accept several types of proof oflow income. For approval of an alternative household eligibility verification process, the provider should describe: (1) its alternative process collects the household applicants identifying information and required certifications; (2) the processes it (or a third-party) uses to verify the requested household information, including the applicants identity and eligibility; (3) an explanation of why the providers alternative process will be sufficient to avoid waste, fraud, and abuse; (4) an explanation of how it trains its employees and agents to prevent ineligible enrollments, including enrollments based on fabricated documents; (5) an explanation why does its process is sufficient to prevent waste, fraud, and abuse and why any of the above information is not collected; and, (6) describe why its established program requires approval of an alternative verification process and it is required to explain why it proposes to use an alternative verification process instead of the National Verifier eligibility determinations. On November 15, 2021, Congress created the Affordable Connectivity Program, a long-term, $14 billion program, which will replaced the EBB Program. How do I upload my proof documents by webcam? Both the Bureau and USAC began accepting new Affordable Connectivity Program provider applications and election notices on December 27, 2021 for any new provider that did not participate in the EBB Program or existing participating provider seeking to expand to new jurisdictions for the Affordable Connectivity Program. Once approved by the Bureau, providers will have to file an election to participate in the EBB Program with USAC. Broadband providers wishing to participate in the ACP should review all applicable program requirements and procedures in the Commissions Order (FCC 22-2) and any subsequent guidance for compliance with the ACPs requirements. The Verifier centralizes authority for eligibility determinations with the Universal Service Administrative Company (USAC)a not-for-profit corporation that has administered Lifeline since 1998and includes a set of standardized processes and supporting data systems. Step Two: Fill out and sign the ISA. Verify the information you have submitted so far is correct and click "Continue". The use of an alternative eligibility verification process is limited to providers that maintain an existing verification process used for their own self-subsidized low-income program or other purpose unrelated to the EBB Program, Affordable Connectivity Program, or similar federal assistance programs. 2023 Q Link Wireless. How do I send my proof documents by mail? Email: Attach your proof document to an email and send it to documents@qlinkwireless.com. That leaves more than $2.7 billion still available to help low-income households get broadband service at a reduced cost, according to an FCC tracker page. You can go to the Lifeline Support site to check your eligibility and to apply to the program. Lifeline Support for Affordable Communications What proof of low income do you accept? By sending your proof documents we are able to verify your eligibility and identity, and connect you to the Q Link Wireless network. Make sure it is a valid file type before uploading (PDF, JPG, JPEG, PNG, GIF, BMP, TIF, TIFF). Consumers should never submit original copies of their documents. PDF National Verifier Secure Webpage Document Upload Process You will then be prompted to upload the next type of proof. Log Into Your Q Link Account Enter your email and password to login. Your email address will not be published. Consumers are only allowed one ACP benefit per household, not per person. On August 5, 2022, the Commission adopted rules establishing the Affordable Connectivity Outreach Grant Program and the Your Home, Your Internet Pilot Program, which is designed to increase awareness of the ACP, specifically among recipients of federal housing assistance. 2) An Eligibility Document. All other broadband providers need to seek approval from the Bureau to participate in the ACP. Your email address will not be published. How do I upload documents to national verifier? Existing ETCs in the jurisdiction can file elections without seeking Bureau approval to participate in the ACP. Thats the only way we can improve. You can also complete the Household Worksheet online (this worksheet will be released later this month.) )e2qt^IXK:Gv[LmqP:,DitftT\$&IYsm{ai-Ai'u(NVlD&&VxyZh\UEH7[u;kZxRuv4M}m wgDS!`8 5:4u %uH@#lu!|`UPlwf8 6 94{ec9{q\6 The Commission adopted the rules and policies creating and governing the EBB Program on February 25, 2021. If I have Xfinity TV and/or Xfinity Voice, but I don't have Xfinity Internet, am I eligible for Internet Essentials? What types of proof of government programs do you accept? Also, please make sure your proof documents copy is not too blurry, too dark, or have important information cut off. It looks like we ran into an error sending your email. an{M'i;!xQd-gIvt] 2'6eg|+a>~B'}v +i; ACEW+N//ek8 You must register for an FRN in the Commissions Registration System (CORES). Emergency Broadband Benefit (EBB) is a new benefit that provides unlimited minutes and data to low-income families or those who have been recently laid off or furloughed due to the COVID-19 pandemic. It determines whether consumers are eligible for Lifeline. Proof documents are copies of your documents that show you are currently eligible to receive Lifeline service. What types of proof of low income do you accept? The money goes straight to your ISP, which will deduct it from your bill every month until six months after the pandemic is officially over or, more likely, until the program runs out of money. Step 2: Choose Service > Upload Proofs ." Choose upload proof service at AirTalk Wireless An unexpired drivers license or federal, state, or Tribal identification card, Utility bill (but not a phone bill from the consumers Lifeline provider), Current income statement from an employer, paycheck stub, or W-2, Most recent state, federal, or Tribal tax return, An official letter from a federal, state, or Tribal government/agency, Confirmation from local USPS that the address is a deliverable address. A Social Security statement of benefits. A household is a group of people who live together and share income and expenses (even if they are not related to each other). There are three variants; a typed, drawn or uploaded signature. Submit Supporting Documents - United States Department of State Phone Guides confirm a households eligibility for the Program through either the National Verifier or a Commission-approved eligibility verification process prior to seeking reimbursement for the respective subscriber; follow all enrollment requirements and obtain all certifications as required by the Program, including providing eligible households with information describing the Programs eligibility requirements, one-per-household rule, and enrollment procedures; interact with the necessary USAC systems, including the National Verifier, NLAD, and RAD, before submitting claims for reimbursement, including performing the necessary checks to ensure the household is not receiving duplicative benefits within the Program; de-enroll from the Program any household it has a reasonable basis to believe is no longer eligible to receive the benefit consistent with Program requirements; comply with the Programs document retention requirements and agree to make such documentation available to the Commission or USAC, upon request or any entities (for example, auditors) operating on their behalf; and. PO Box 7081. Use It, Don't Lose It, About Us Click Account. Click Check Enrollment Status. You will need to enter your Enrollment ID Number and the last 4 digits of your Social Security Number (SSN). Having an ISA in place is a federal security standards best practice. You can also complete the Household Worksheet online (this worksheet will be released later this month.) What Is National Verifier Number? - FAQS Clear The Affordable Connectivity Program (ACP) provides eligible households with a discount on broadband service and connected devices. The Infrastructure Act directed the Federal Communications Commission (Commission) to undertake a proceeding to adopt final rules for the ACP. How do I upload or submit proof documents? Information on how a service provider can integrate the National Verifier into their existing business models is available within theNational Verifier API Specificationsdocument. No, you can only submit one provider for approval per application. Complete the cover sheet and send copies of your proof documentation to the address below. Avoid sending any dark or blurry copies or pictures. How long will it take to verify my proof documents? How do I upload my proof documents online? The federal guidelines of the Lifeline Program require us to verify proof of identity. SafeLink Wireless Click on the "Upload" or "File" button, and select the document you'd like to upload from your computer. Make sure you have electronic copies of your required proof readily available. Now Assurance Wireless is part of T-Mobile with T-Mobile Network Experience Coverage. <>>> Website & Use Terms If you need help obtaining copies, you can always visit your local library. The consumers name, or the name of the consumers benefit qualifying person (BQP); The name of the Lifeline-qualifying program, such as SNAP; The government or Tribal program administrator or the managed care organization (MCO) that issued the document; and. Beneficiary and Contributor Audit Program (BCAP), Emergency Broadband Benefit Program (EBBP), Develop Evaluation Criteria & Select Services, Review Your Funding Commitment Letter (FCL), Prepare For Competitive Bidding & Request Services, National Lifeline Accountability Database (NLAD), Representative Accountability Database (RAD). IMPORTANT Documents must be dated within 12 months of application date. Our network covers 99% of Americans! The provider must describe how its alternative process collects the household applicants: (1) full name, (2) phone number, (3) date of birth, (4) e-mail address, (5) home and mailing addresses, (6) name and date of birth of the benefit qualifying person if different than applicant, (7) basis for inclusion in program (e.g., SNAP, SSI, Medicaid, school lunch, Pell Grant, income, providers existing program, etc.) A. Privacy Center The Bureau will administer this expedited application review process consistent with the Order. Here are the most common types of proof documents: To see state-specific types of proof,click hereand select your state. What if my proof documents are not approved? For Texas customers, follow the steps below to submit proof to Q Link and complete your order: To submit your proof now, loginto yourMy Q Link account,and enter your email as your username and your zip code as your password,unless youve already changed it. If you dont have your Enrollment ID, click Forgot your Enrollment ID? and look up your account using your birthday, SSN, and Zip Code. 2023 Universal Service Administrative Company. Title: USAC Letterhead Template 1 Author: laura.carollo@usac.org Keywords: National Verifier Secure Server Document Upload Process Created Date: 10/18/2018 3:41:14 PM Citizenship or Naturalization, The Last 4 digits of your social security number or full Tribal ID, Unemployment/Workers compensation benefits, If you are resolving this error using the online application, you will use the mapping tool in the application to help USAC find your address, If are resolving this error by mailing in information to USAC, you may show a map that clearly shows your physical address or location, including latitude and longitude coordinates (coordinates are required if you are on Tribal lands), Drivers license or other valid government, state, or Tribal ID, If you are resolving this error using the online application, the worksheet will appear in the application to complete, If you are resolving this error by mailing information to USAC, you must complete the paper form and mail it to the Lifeline Support Center, Shows life activity within the last 3 months, Current income statement, such as a paystub. We accept: Click here to submit your proof of identity now! To fulfill its obligation of evaluating provider approval applications, the Bureau reserves its authority to review and evaluate for completeness and accuracy the specific application information submitted as approval process. What kind of phone does safelink send you 2021? Log in to complete an order, upload documents, view order status, check usage, refill account or recertify. Copies or pictures should be clear and easy to read, and they should not be dark or blurry. Click here to submit your proof of low income now! For more information about or support with CORES and FRNs, see CORES Help at https://apps.fcc.gov/coresWeb/publicHome.do?faq=true. Lifeline Program Application - What do you need to apply? Step 1: Head to the AirTalk Wireless website at www.airtalkwireless.com . You cancheck your documents status onlineat any time. To upload your proof documents by webcam, follow these simple steps: NOTE: If you dont see an option to use your webcam, your browser may not support the webcam feature. On November 18, 2021, the Commissions Wireline Competition Bureau issued a Public Notice seeking comment on the rules and administration of the ACP. Step Three: Email Lifeline Program with subject line: NVEC ISA: 2023 Universal Service Administrative Company. How do I upload documents to national verifier? Consumers who are attempting to resolve an error should visit ourACP consumer website. Snap a picture of your proof document, then tap. 2023 Assurance Wireless USA, L.P. All rights reserved. You can get the EBB discount on your home Internet or cellphone bill only if you sign up. 3 0 obj If you arent sure what documents to send, click these links for lists of the acceptable types of documentation you can upload: Upload copies of your documents using any of the following methods. Show You Qualify - Universal Service Administrative Company Never submit original copies of your documents. Follow the instructions on that page to upload your proof from a webcam. Nv.fcc.gov ACP Application - Login & Sign in (Lifeline National Verifier) We will never share or distribute your personal information under any circumstance. Lifeline Support Center Please note that proof documents sent by mail can take more time to process versus other forms of uploading. The provider must also explain how it trains its employees and agents to prevent ineligible enrollments, including enrollments based upon fabricated documents. Eligible telecommunications carriers (ETCs) in the states or territories where the ETC is designated can elect to participate in the ACP by filing the appropriate information with USAC and do not need to seek approval from the Bureau. The application is also available inSpanish. If coordinates are known, write them on the map. Bureau Approval of Alternative Household Eligibility Verification Processes. Privacy Notice If you need assistance or have any questions related to address changes or the National Verifier, please contact us at [emailprotected] or (800) 234-9473. Assurance Wireless Wireless Emergency Alert Provide a hand-drawn document that identifies the consumers primary residence by identifying the nearest crossroads (or mile markers), identifiable landmarks, and distance between the locations. See Terms and Conditions (including arbitration provision) for additional information. How to Qualify Documents showing proof of participation in a government program. How to Apply - ACP - Universal Service Administrative Company If the alternative verification process fails to include any of the above information, the provider should explain why it thinks such information is not necessary to prevent waste, fraud, and abuse. I `s Current income statement from an employer or paycheck stub. Just follow these steps: After submission, please give us some time toprocess and verify your proof documents. FAQs endobj How do I know my proof documents were received? On August 5, 2022, the Commission adopted rules establishing the Affordable Connectivity Outreach Grant Program and the Your Home, Your Internet Pilot Program, which is designed to increase awareness of the ACP, specifically among recipients of federal housing assistance. If you are a person with a disability and need assistance with your Emergency Broadband Benefit application, contact the Emergency Broadband Benefit Support Center at getemergencybroadband.org, via email [emailprotected] or call 833-511-0311. The Bureau provided interim guidance (DA 21-1524) that to enable the orderly transition of the EBB Program to the Affordable Connectivity Program, the Bureau and USAC stopped accepting EBB Program provider participation applications and election notices on December 20, 2021. Please providea copy of the document that shows your Benefits allotted income. Enter your social security number and click "Continue". If you did not receive the email please check you junk/spam folder and white list the email sender to ensure receipt of future communications. automatic applications where the non-ETC provider demonstrates it has an established program as of April 1, 2020, that is widely available and offers Internet service offerings to eligible households and maintains verification processes that are sufficient to avoid fraud, waste, and abuse; or. Applications completed in the National Verifier portal (service provider portal, consumer portal, or service provider API) are automatically prompted to use the National Verifier mapping tool to drop a pin on their primary residence. To prove your household income meets the federal poverty guidelines, you will need to upload one of the following documents in the National Verifier: The prior year's state, federal, or tribal tax return. Click the "Open" button after you've selected your file. We will be expanding to new areas in the future, so please check back with us soon. Consumers must be at least 18 years old to qualify for Lifeline. Receive link by SMS Receive link by Email Reset My Password This includes how the provider offered broadband service to end-users prior to submitting the application in the jurisdictions they are seeking approval and the specific requirements for either automatic approval or expediated approval. These must be answered for your application to be complete. How to Upload Proofs on AirTalk Wireless Uploading proofs on the AirTalk Wireless website is a quick and easy process. If we cannot confirm your Lifeline eligibility, identity, or address, you may need to show proof. Make sure the photo is clear and that your documents are legible. You can seek approval to participate and approval of alternative eligibility verification processes on the same application. USAC strongly recommends including a Household Worksheet with your application: English Spanish ( Household Worksheet Instructions also available in 9 other languages) Complete the application and Household Worksheet and send them, along with copies of your proof documentation, to: ACP Support Center. Once these have been uploaded, youre all done! Eligibility Check API - Universal Service Administrative Company Make sure your webcam is plugged in and properly installed on your computer. The AirTalk Wireless' Application Process: How to Check Lifeline or ACP Head to the AirTalk Wireless website Step 2: Choose My Service > Check Status or you can directly go to this link by clicking: airtalkwireless.com/check-status/ . How do I upload my proof documents by mobile phone? If your documents are denied, you will receive an email providing options for you to resubmit your proof documents. If you need to seek approval to participate for multiple providers, you must submit multiple applications. Consumers looking for more information on FCCs Affordable Connectivity Program should visit fcc.gov/acp. Must show your name or your dependent's name. To resolve a duplicate address error, consumers must prove they are an independent economic household by submitting aHousehold Worksheet(Spanish Version). All Rights Reserved. Step Two: Fill out and sign the ISA. A broadband provider must provide broadband service to end-users, meaning the provider of retail broadband Internet access service must maintain a direct relationship with the customer, must be responsible for dealing with customer complaints, must handle customer billing, and must provide quality of service guarantees to the end-user. All Rights Reserved. Coverage not available everywhere. Consumers looking for information on the Federal Communications Commissions Affordable Connectivity Program should visit fcc.gov/acp. Any of the following documents are acceptable: We accept several types of proof of ID. Check On Your Lifeline Cell Service Application. To complete the ISA, please follow the steps below: Step One: Log in to One Portal, continue to NLAD, and access the ISA template under the Reports and Tools section. For more information, please watch this video. Our toll-free fax number is 1-855-837-5465. endobj Here's what you need to apply: 1) Government Issued Photo ID or driver's license. Two APIs are available for use in the production environment. Go to GetEmergencyBroadband.org to apply online and to find participating providers near you. Log in or create a new account to the National Verifier online portal to upload pictures and documents. For automatic approval, the provider should describe: (1) the jurisdiction in which it plans to participate, (2) the service areas in which the provider has the authority, if needed, to operate in each state, but has not been designated an eligible telecommunications carrier, and (3) a description, supported by documentation, of the established program with which the provider seeks to qualify for automatic admission to the ACP. It does this by reviewing proof documents, allowing qualified customers to select their Lifeline provider, and getting them to enjoy free wireless service as soon as possible. National Verification Form - Fill Out and Sign Printable PDF Template Consumers are only allowed one Lifeline benefit per household, not per person. The FCC is warning consumers about an Emergency Broadband Benefit scam. <>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 58 0 R 99 0 R 156 0 R 167 0 R 178 0 R 209 0 R] /MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Have your FCC username and password from CORES on hand. USAC recommends consumers include completed copies of theACP Household Worksheet(Spanish Version) along with copies of their identity and eligibility documents to speed up application processing. How do I upload or submit proof documents? 2023 Q Link Wireless. What types of proof of low income do you accept? Service providers must send the completed agreement to us along with the information below: The API ID (s) they would like to register for National Verifier API production access. Before you begin uploading your documents explore some of our frequently asked questions about the submit proof process. The National Verifier, not Appalachian Wireless, determines your eligibility to receive ACP. To provide USAC with more information about a consumers primary address, use one of the following methods: Several other documents are acceptable to resolve an AMS error. Upload an image of the BACK of your ID from your phone's photo gallery or take an image of the back of your ID. All other marks are the property of their respective owners. If not, you'll likely find your document in the "Downloads" folder. Listed below are various ways to submit your proof documents. Otherwise, USAC will determine coordinates based on the map. After you apply, you will have to contact a participating provider to select an eligible plan. How do I find my enrollment ID for safelink? Coordinates arerequiredto resolve an AMS error if the consumer will be seeking theenhanced Tribal benefit. To upload your proof documents by email, follow these simple steps: To help us verify your proof documents more quickly, be sure to put yourenrollment ID in the subject line, and your full name in the body of the email. Plan Add-ons Must Be your documents. You are likely eligible if your household's income is below 200% of the Federal Poverty Line, or if you or someone you live with currently receives a government benefit like SNAP, Medicaid, SSI, WIC, Pell Grant, or Free and Reduced-Price Lunch. Find out if you qualify for Assurance Wireless. April 6, 2023 - Public NoticeWCB Announces Final List of Entities Selected for ACP Pilot Programs, March 15, 2023 - Public NoticeFCC Targets Over $7M Toward Affordable Connectivity Program Awareness, March 15, 2023 - Report and OrderFCC Adopts Second Funding Opportunity for ACP Outreach Grant Program, November 23, 2022 - Report & Order/Notice of Proposed RulemakingFCC Creates ACP Transparency Data Collection, November 18, 2022 - Public NoticeWCB Announces Application Window for ACP Pilot Programs, October 11, 2022 - Public NoticeFCC Provides Additional Information Concerning ACP Pilot Programs, October 4, 2022 - OrderFCC Waives USF, Broadband Program Rules in Response to Hurricane Ian, September 30, 2022 - OrderWCB Extends COVID Waivers Impacting Lifeline, ACP Tribal Subscribers, September 22, 2022 - OrderFCC Waives USF, Broadband Program Rules in Response to Hurricane Fiona, August 8, 2022 - Report and OrderFCC Establishes Affordable Connectivity Outreach Grant Program, August 8, 2022 - Report and OrderFCC Creates 'Your Home, Your Internet' Pilot Program, July 15, 2022 - Public DraftEstablishing the Affordable Connectivity Outreach Grant Program, July 15, 2022 - Public DraftLaunching the 'Your Home, Your Internet' Pilot Program, June 14, 2022 - OrderWCB Addresses Petitions for Waiver of ACP Non-Usage Rules, June 8, 2022 - Notice of Proposed RulemakingFCC Proposes Transparency Rules for Affordable Connectivity Program, May 23, 2022 - Public NoticeWCB seeks comments filed, May 18, 2022 - Public NoticeWCB Seeks Comment on NTCA Petition for Waiver of ACP Rules, April 28, 2022 - Public NoticeWCB Seeks Comment on AT&T's Petition for Expedited Waiver of ACP Rules, April 15, 2022 - OrderWCB Addresses Service Providers' Petitions for Waiver of ACP Rules, April 1, 2022 - Public NoticeWCB Seeks Comment on CCA Petition for Waiver of ACP Rules, March 28, 2022 - Public NoticeWCB Seeks Comment on AT&T's Petition for Waiver of ACP Rules, March 23, 2022 - Public NoticeWCB Seeks Comment on USTelecom and Verizon's Petitions for Waiver, March 16, 2022 - ErratumErratum - Affordable Connectivity Program et al, March 11, 2022 - Public NoticeWCB Implements ACP, Lifeline Integrity Measures to Protect Consumers, March 11, 2022 - AdvisoryInspector General Advisory on Providers Deceiving Lifeline Consumers, March 11, 2022 - News ReleaseInspector General Warns of Providers Deceiving Lifeline Consumers, March 3, 2022 - News ReleaseFCC Virtual Event Tour for Affordable Connectivity Program Enrollment, February 14, 2022 - Public NoticeEffective Dates for ACP Rules, Comment Deadlines for FNPRM Announced, February 14, 2022 - News ReleaseOver 10 Million Households Enrolled in Affordable Connectivity Program, January 21, 2022 - Report & Order and Notice of Proposed Rulemaking FCC Releases Rules To Implement Affordable Connectivity Program, January 14, 2022 - News ReleaseFCC Adopts Rules To Implement Affordable Connectivity Program, January 7, 2022 - StatementChair Rosenworcel Debuts Affordable Connectivity Program Draft Rules, January 7, 2022 - Public DraftPublic Draft Rules for the Affordable Connectivity Program, January 6, 2022 - Public NoticeFCC Modifies Ex Parte Rules in Affordable Connectivity Fund Proceeding, December 31, 2021 - News ReleaseFCC Launches Affordable Connectivity Program, December 30, 2021 - OrderFCC Provides Additional Guidance on Affordable Connectivity Program, December 8, 2021 - OrderFCC Issues Further Guidance for Affordable Connectivity Program, November 25, 2021 - OrderWCB Issues Guidance for Transition to Affordable Connectivity Program, November 11, 2021 - Public NoticeFCC Seeks Comment on the New Affordable Connectivity Program.