This wasnt able to be done but I assumed it would be fine.When *** delivered the package I asked them to return it to the sender as I do not want it. Our Client Care lines are open from Monday to Saturday 10 a.m. - 6 p.m. and Sunday 12 a.m. - 6 p.m. (By clicking "OK", your complaint will be closed as Resolved. Their store staff is clueless and only interested to sell sell sell. Fill in this form to send us an email. I went to the website to look into a bag I was interested in. Not to mention, everything I wanted to purchase was SOLD OUT. I explained I dont wear jewelry. It has over 80,000 satisfied customers and businesses all over the world. Case is closed. Its day 26 since I ordered the product from Fendi online store still no updates on the order. Definitely a brand to completely avoid. I was really hoping it will hv optional additional hook for sling belt attachment. You can find them on the care card included with the slides. We will reply to you as soon as possible. Contact our Customer Care at +61 1800959920. They are responsible for the creation of products, from development to industrialisation and all the way to quality control of the finished product. Fendi refuse to give me a refund or replace the glasses. I purchased tights & received the tights on Friday March 5th. It is responsible for all activities that precede and establish the launch of the collections, such as the definition of the messages and key products, price position, marketing plan and calendar, and it develops a coordination role for all company functions involved. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I called back - I got a different representative who did have a pleasant tone - at the time I felt like she was helpful. Definitely a brand to completely avoid. On 1stDibs, shop a range of Fendi Spy bags. Online presence is a priority, especially for a company like Fendi that has always celebrated its values in uniting tradition and innovation, maintaining consistency with its own origins, but with a vision of the future in mind. Are you guys at Fendi serious?? I never have any problem with any of these problems. After seeing all the reviews Im starting to worry I wont get a refund! I sent at least 10 emails, no response. They reply to my emails after a week and each time they keep asking me the same photos which I have already sent!!! Every store recalls the Maison through ever-changing ideas, colours, materials, and art and design pieces. I had a similar experience where FENDI didn't process the refund even after a few months of returning the shipments (and I received confirmation that the items have arrived safely at the facility), and I have been trying to contact the customer service team for months since then but no response. Better Business Bureau:At this time, my complaint, ID ******** regarding Fendi Americas has been resolved. We're happy to help with any questions you may have regarding purchases, our products and corporate information. ), *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Ive just called customer service as my phone ring socket suddenly broke last week. I would never use this company again. ** **** disputed the transaction with his credit card company on December 7th 2022. This is not due to normal wear and tear. Copyright 2016-2023 Getprospect. Does FedEx have a live chat? So far the service has been in line with other luxury brands, but lets wait and see what the overall resolution is. This area comprises the Departments of Sales and Marketing Development, Customer Relationship Management, Private Clients Relations, Retail Training, and Wholesale & Travel Retail, all of which collectively operate the different processes that impact upon the companys retail network. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. BBB Business Profiles are subject to change at any time. In September 2020 Kim Jones is appointed Artistic Director of Couture and Womenswear, while Delfina Delettrez Fendi, fourth generation of the Fendi family, joins the Maison as Artistic Director of Jewelry. You are using an out of date browser. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I spent 1000s on Fendi products. Phone. I spent 1000s on Fendi products. If you have any questions or need help with your account, you may Contact Us to assist you. Note that complaint text that is displayed might not represent all complaints filed with BBB. It goes against our guidelines to offer incentives for reviews. Fill in this form to send us an email. Thank you, I hope so too. The belt got lost. I am demanding a full refund before resorting to litigation. I now am sitting on a useless piece of paper and no gift to show for it. It has been over 30 days since I returned these boots, and I have not received my refund. Relating to customer service only: Horrible. The Private Clients Relations Departments mission is to develop and strengthen the direct relationship with clients through memorable shopping experiences. E-Mail Us Please contact us using the form below and allow 1-2 business days for your response. I feel that this is outrageous and will continue to take it up with the President of Fendi North America. I followed the full return process using the prepaid return label that was provided. If you no longer have the card, contact Fendi customer service for advice. We will reply to you as soon as possible. Contact us by phone: +39 06 94801 461 Monday to Friday, 10am to 7pm CET, or complete the form below to send us an email. It became scratched and jewels had fallen out after just a few weeks. So, as any normal customer would do, I requested a refund since a store credit is useless to me at this time. Really disappointed - will not be purchasing again. Information provided by various external sources. I had to dispute this charge with my credit card company. Can't imagine how bad u feel when they gave u such a service. I bought a ring for my daughter that after a few months the coating had all come off and looked awful. Companies can ask for reviews via automatic invitations. i am surprised coz with that kinda money spent, i would have thought that they, at Fendi, would try to be accomodating. I've bought a lot from Fendi and am very happy with quality and customer service but I'm still just one person! If any of you have baguettes that are light colored and hand beaded, check out the bag and see if there is any discoloration yet. The daily challenge is to transform creativity into something that can obtain market success, in perfect harmony with all product categories. The mission of the Visual Merchandising Department is to inspire clients and to showcase our products and our history in the most attractive way possible. So she had to call them and they sent her one with no apologies for their carelessness. Contact us via fax, email, or call to experience exceptional customer service. Sent damaged merchandise, accused of damaging the merchandise, treated rudely and talked down to, lied to and lied to again. Absolutely one of the most third rate customer support from among the top brands. Really hope it can be customise. We are a Ukrainian company. No refund for months, no response from FENDI. I couldnt get them to respond or do what they said I finally got them to send a call tag to ship it back. i cannot believe this company is doing business in this matter. Ive just called customer service as my phone ring socket suddenly broke last week. I tried explaining that I didnt use the return labels since I just asked them to return it to sender. Wow. *. I spent 1000s on Fendi products. That is really too bad for Fendi rep of customer service in NY Flagship. More than a month all I got was we are in touch with after sales and dont know exactly if we can. I contacted the Fendi store for a replacement. Silvia Venturini Fendi is the granddaughter of founder Adele Casagrande Fendi. The Product Development and Production teams have the role of bringing together the two worlds of style and industry. I was never contacted by the business for resolution. What is FedEx customer service email address? Three month on still trying to send the earings back to Fendi and waiting on a refund. Chat. Fendi uses 5 email formats: 1. first '.' last@fendi.com (65.3%). Find out how we combat fake reviews. You must log in or register to reply here. Surly that for Xmas they would have made this longer. It may not display this or other websites correctly. Shop the best Fendi collections for women, men and kids online: runway looks, bags, accessories, jewelry and much more. I am disappointed and sad to be arguing with a company or a +3k coat that was given to me broken. I contacted the customer to say we had their parcel and asked if they had received ours. She really made my experience special; even now that I'm back in the UK, my girlfriend and I are still raving about her excellent customer service. FIND A STORE. I have contacted FENDI twice. I have had an ongoing issue with a ring I bought in Greece and I have got absolutely no where. He won the dispute. Relating to customer service only: Horrible. I hope you get it sorted - I would not be a happy bunny and please don't give up! The collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years, in 1992 Silvia Venturini Fendi seconded him in the Artistic Direction. I bought a ring from Fendi with my 21st birthday money, it was a real luxury for me and I was over the moon. I would never use this company again. No repair, no exchange (even though they said they can see it is in perfect condition and hardly used), nothing. Why shop in Fendi when you can purchase from Neimans or Sax where there is a return policy. It was too small so I returned it two days after he bought it only to be told I had to take store credit. Will definitely not be repurchasing anything Fendi! In Fendi shops, creativity is tangibly expressed: the store is the physical space where we can use our products to communicate the Maison's DNA to our clients. We stand with our colleagues, friends, family, and with all people of Ukraine. You may also send us an email by filling in the form below and we'll get back to you as soon as possible. Recieved a Fendi ring for my 21st birthday Began to tarnish almost immediately and now the back of the ring is basically red / brown instead of gold when I only were for special occasions!So disappointed as my boyfriend brought this and they are very expensive! Even low-cost items can cause customers to question the value of what they are purchasing. Now Im stuck with damaged tights ( which cannot be repaired). One would guess that providing official proof of purchase info and images of said issue would prompt a response. I was really hoping it will hv optional additional hook for sling belt attachment. DHL even sent us an email to forward to Fendi. By evaluating and responding to the economic, environmental and social expectations of all stakeholders, the Corporate Social Responsibility Area works to improve the socio-economic condition of the companys area of influence. Its been 10 weeks and Ive heard nothing. I opened the box and put them on March 6th only to find there is a rip/hole in them. AFRICA AND EUROPE +39 0633450130 - Mon-Fri 10am - 7:30pm CET ASIA Macau: +853 62626558 Mon-Fri 10am - 7pm CST I asked them to send me proof of how I could have broken the coat and they refused. I call customer service and was told they started processing my order a day before I called and that I would receive it in about 2 weeks. In Fendi shops, creativity is tangibly expressed: the store is the physical space where we can use our products to communicate the Maisons DNA to our clients. do you have a pic of your bag? Now granted; it's aged but I've had wallets that have cost 10X less last for longer. Ive taken photos of the damaged article, proof of purchase and the authenticity documents and sent them back. I then provided them with a picture of my *** tracking slip, which contained tracking information for the return. Customer Service. FASHIONPHILE is not affiliated with Fendi. On 1stDibs, shop a range of Fendi Spy bags. Contact us. Spending so much on a bag, it should be indestructable. JavaScript is disabled. We'll be more than happy to help and will reply to you as soon as possible. We also ensure all reviews are published without moderation. Needless to say no one has called to set up the **** This has been the worst experience ever. I used to be a big fan of Fendi Handbags, but after my experience with their customer service at the New York Flagship store, I will never purchase from them again. This Fendi monogram is distinguished by a tilting metal F-shaped clasp made of Nappa leather. Three month on still trying to send the earings back to Fendi and waiting on a refund. Made in Italy. 1-855-SAVAGE X (1-855-728-2439) 24/7 However this is in DIRECT contrast to what's displayed on the website (see here: ***************************************************************). The item was returned and still havent received a refund after nearly 7 weeks. Recently I came across a blue flat pouch clutch men's bag, love everything abt it, the size,design was perfect. Basically they took the money and never shipped the shoes. Word to the wise, save your money and buy something WAY cheaper. You may also like Showing 1 -5 of 6 items Fendi Vitello bi-color ff 1974 embossed mini backpack maya black Condition: Very good $1,425 $1,140 20% Fendi Nylon fabric ff embroidered backpack rosa pink Condition: Excellent $1,150 $1,090 5% Fendi Fill in this form to send us an email. I feel sad just reading it. . I'm surprised that they weren't more helpful considering that it was a $2400 bag. Really hope it can be customise. You can now sport that well-known logo on everything from a headband to a polished dress and even a hoodie. Claim your profile to access Trustpilots free business tools and connect with customers. i bought the BROWN PYTHON spy bag when it FIRST came out and was so excited about it, until i brought it out with me just ONCE and the clasp wouldn't close anymore at all. More than a month all I got was we are in touch with after sales and dont know exactly if we can. So far the service has been very thorough. *, Read the After Sales Service Terms & Conditions, (max file size: 15 MB, accepted formats: PNG, JPG, GIF, PDF), FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENZA SIAE N. 3566/I/1417. 18 complaints closed in the last 12 months. The daily challenge is to establish a relationship of trust with our clients, offering an impeccable service at every opportunity for contact, whether in the boutique or through the client services centre. I made them aware that their return policy is 3-5 days to verify the item after it is received. For a better experience, please enable JavaScript in your browser before proceeding. Their logo-heavy detailing and out-there attitude towards kidswear brings fun into getting ready! Its been almost 3 weeks and I havent even received a tracking number. On 10/13/2022 I placed an order for a pair of sneakers and belt. My wallet is having an issue with one of the card holders -- I've sent pictures and documentation (as well as original serial number) to Fendi for a warranty replacement and NOTHING. Not purchasing anything from Fendi again period. To arrange service, you can visit a Fendi boutique or get in touch with the brand's customer service department online or by phone at 1-888-291-0163. I was give a web site to contact to voice my complaint which no longer exists. Never again. After reading about ur unfortunate dealings with Fendi, I will never shop threre again. The item was scratched, and not to my standard of quality for the +$1,500 price. If nothing is done by December 3rd I will be disputing this charge with my bank and even escalating this issue further if needed. The Information Systems Division carries out the role of managing the entirety of the infrastructure, procedures and company data with the purpose of supporting the execution of the companys operational and decisional processes. The item is still in warranty so I am hoping no trouble. I have had an ongoing issue with a ring I bought in Greece and I have got absolutely no where. The mission of the Human Resources Division is to value those who work at Fendi by recognising their potential, developing their talent and consolidating their experience through stimulating opportunities for growth. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. i've heard alot about fendi quality issues not so much with their evening bags, but alot with their SPY bags. Basically gave me the runaround.