Please send us an email at customerfirst@fansedge.com. Value 90. Read honest and unbiased product reviews from our users. Please provide your order number for any further assistance. However I took another chance recently and ordered a few things from them and that was the biggest mistake I've ever made. Ordered once again. Spoke with Adam over the phone about my return. Great costumer service! Don't order here." Detailed Ratings. Her name was Angelina who was very rude to me and hung up on me. I attempted to place an order 3 times at different times and each time I received emails days later that my orders were cancelled with no explanation except a problem was encountered. Two, Thank you so much for the feedback! Not to mention their discounts. Thank you, Erika. i want a free label please. 15 FansEdge.com Live Chat | Customer Service - GetHuman verdade. preschool teacher education. All I did was open the package, slipped it on/off, and initiated a return when I saw it didn't fit. We also ensure all reviews are published without moderation. Overall product shipping and delivery process. Initial FansEdge complaints should be directed to their team directly. I am now 6 weeks into waiting for any update beyond the initial order receipt. We apologize again for the inconvenience and hope to hear from you soon. I am very sorry about the long delay in responding. The coupon code was for just 25% off of the order. Delivery was supposed to be in 3-7 days. Sincerely, Shanick. Please send me an email at customerfirst@fansedge.com. Fanatics, 2023. Your order will go through a different processing process depending on the items you order. ComplaintsBoard.com is a leading complaint resolution website on the Internet. We want you to be completely satisfied with every purchase you make. Customers can shop by league. I have never had a problem with them and they always go above and beyond to help me out. There is only one way to contact FansEdge.com, shown above. I am going to pass the word to everyone I know who shops on this site to boycott it. These people are scammers and liars, who take money and provide nothing. FansEdge Customer Service Contact Info Fanatics, Inc. 8100 Nations Way Jacksonville, FL 32256 Telephone Number: +1 (855) 438-0678 How to Redeem a Coupon Code at FansEdge FansEdge lets you enter a coupon code when you finish shopping its online site. Ordered on Monday shipment received Thursday and Friday. We are working diligently to have the package processed and shipped. We're on Twitter! Right. BEWARE Return Policy and NO (reachable) LIVE CUSTOMER SERVICE, Tricked into paying shipping even though the code said free ship, Poor customer service and poor quality of apparel. We apologize again for the inconvenience and hope to hear from you soon. 36 reviews of FansEdge "Ordered on the 23rd and the item still has not arrived. They said they no longer do this. It's a 3X but super narrow so I decided to return it. FansEdge.com Phone Number. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks. Ordered a $40 custom tee and the product was horrible. I have reviewed your order and I sent you an email to the email address on the order. Cristin is wonderful at her job and cares a lot for her customers. Oleh - December 4, 2021. I have reviewed your order and I sent you a message to the email address on the order. 1,102 talking about this. Find Your Order. Click to reveal excuses voor het ongemak. Horrible customer service. enviando un correo electrnico a The highest paid Customer Service . When I received my confirmation, it stated that it was going to be 6 days until it shipped and the order would be received on the 7th day. Was suppose to get there before new years eve, now it might arrive on January 5th. The latest review shipping service is misleading! How can I contact Customer Service?- FansEdge-HD North America Main Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. They offered only 30% money back. para informarnos de que tienes problemas. Contacting Fan Services. I know this is not the ideal situation and I look forward to having this better experience with us. Please help us protect Glassdoor by verifying that you're a She kept in constant communication with me giving me updates about the status of the new product and when it was on its way. FansEdge Phone, Email, Address, Customer Service Contacts | ComplaintsBoard I did receive the jersey and it was ok. Now, the 3x Yankees Tommy Bahama sweatshirt is no longer available. They offer a wide selection of products from all major professional sports leagues including the NFL, MLB, NBA, NHL, NASCAR, and more. Won't help me out even though I submitted pictures the day I received them. For more details, and to see what shortcuts or tools we provide to get better, faster help from FansEdge.com, tap or click the link. real person. My only complaint is that the packaging is terrible. Why Adding A Personal Touch to Your Rental Doesnt Have to be Hard, Factors That Affect How Much You Can Earn Working At An Ikea Warehouse, Chemist Warehouse: Australias Largest Pharmacy Chain, The Importance Of Credit Scores For Carphone Warehouse Customers, The Benefits Of Building A Data Warehouse With Hadoop. message, please email Ordered jacket for husband for Xmas and followed their "size chart" which item is actually 8 inches smaller than it said it would be. Hello. FansEdge Customer Service Representative Reviews | Glassdoor Sincerely, Shanick, I had a issue with a return item purchased from Fansedge It was possibly lost by Usps or misplaced and not active in there System I spoke with Representative Ryan from Fansedge who was very knowledgeable and completely upfront about all possible solutions to this problem Ryan made me feel completely at ease and made my experience vey positive and was professional throughout are conversation Ryan is definitely a exceptional employee and should be commended for job well done, Hello Dd, thank you for reaching out and we are grateful for the positive feedback! Thank you for taking the time to leave this review! If you email customerfirst@fanatics.com with your order number and name, we will be happy to make this right. vid: d467ac70-e7e3-11ed-8c80-e168d9d7746d, Do Not Sell or Share My Personal Information, CA Supply Chains Act/UK Modern Slavery Act. Shipping process was going smooth until I look on the items Fedex tracking number and it says Delivery exception -Ciarra. FANSEDGE - 36 Reviews - 5245 Commonwealth Ave, Jacksonville - Yelp Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de PDF How do I do that? - FansEdge Sincerely, David. To learn more about reviews and trust on sitejabber.com, visit our. All Rights Reserved. If given the opportunity, I would love to make it up to you, I understand this can be frustrating.If you would please email customerfirst@fanatics.com at your earliest convenience. Probably 12-7. We conducted a search on social media and found several negative reviews related to FansEdge. I have no way of returning the products so I asked to speak to the Supervisor. It's been 16 days so far and FansEdge representatives cannot provide me a tracking number, name of courier, and cannot tell me what has happened to my order and why it hasn't shipped (they aren't even sure where it is). 3. 2. Hi Anne - If you could email us at customerfirst@fanatics.com with the item(s) you wish to return, we can process that for you as a courtesy. I called the number provided and asked a young lady to assist me. does anyone know if fansedge has made any changes to offer better delivery and customer service? Thank you Hector, -Ciarra. . The delivery timeframes for these destinations are not applicable, and the company currently ships to the United States, Canada, Guam, Puerto Rico, and Virgin Islands, except in the case of Crowd-Funded Products, which can only be shipped to the contiguous United States. I received the merchandise I ordered and can't complain about the quality but it didn't fit. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. envie um e-mail para You should avoid using Fanatics Edge Shop. 13 FansEdge Deals for April 2023 - kodino.com Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. I contacted FansEdge and after discussing all the details I sent the shirt back to them. Placed an order on 11/07/2022. I just placed an order and now, after reading these reviews, i think i should cancel my order and go with another more reliable company! I ordered a product because of their promotional code which said 3 to 7 business day shipping. YOU ARE THE NUMBER PLACE TO ORDER SPORTS MEMORABILIA! North Reading, Mass 01864 naar This company responds to reviews on average within 14 days. Would never order anything from them again! It does not work. We would love a chance to make this right. You can cancel your order at FansEdge and have the option of doing so. I won't be ordering again. Looking for additional ways to Contact Us? There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. But I didnt receive anything. I will be more than happy to look into this and make this right. The action you just performed triggered the security solution. Claim it and get a lot of features. Once we receive your return, we will process it within 2-3 business days. These people are cons, they send garbage and refuse refunds, even when you try to refund the day you receive their trash, they charge huge fees to get your money back. FansEdge Customer Service Representative Salaries | Glassdoor Will never give their site any of my time or money again. I bought all 4 Jays Forever collectables (2017) from the site when they had a 30% off promo which could be combined with free shipping to Canada. Click to reveal Thank you so much for taking the time to let us know about your positive experience. questo messaggio, invia un'email all'indirizzo Julian, Hello Heather, I will be more than happy to further assist you. The fan shop for individuals who want to express their distinctive style. No communication. and we'll be sure to answer any of your service questions! Thank you again Natalie for the EXCELLENT customer service! Not a great site to do Christmas shopping!! No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We're on Twitter! He was very understandable about my situation and decided to waive the shipment fee. an. Again, I apologize for the inconvenience but look forward to hearing from you soon. Aydanos a proteger Glassdoor y demustranos que eres una persona real. Bad service. We are happy to hear that Ryan was able to resolve your issue at hand. i want to cancel my order, Will i get my sweatshirt in time for christmas? Recently I decided to order a jersey as a gift for my brother. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. I contacted the online chat agent, but he didnt provide any explanations and simply stopped to reply. If you will email customerfirst@fanatics.com with your order number and name, we will be happy to make this right. Our shipping facilities are in Jacksonville, Florida, Las Vegas, Nevada, and Frazeysburg, Ohio, and we ship the vast majority of our orders there. Can't find the answer to your question in our Help Center? Dont do business with this company. Thank you for reaching out to us. Thank you, Maribell. I asked for their return address but they did not reply and ignored me for almost two weeks. If you have any further questions or concerns please do not hesitate to reach out to us at customerfirst@fanatics.com for assistance. Live Chat. Two weeks later I received a message from the post office, that the package was successfully delivered. The medium sweatshirt was HUGE on me, I am 51 - 150lbs. I ordered a Saints key chain on 11/29/22. Visa - Fansedge Hello Mike, Thank you for taking time out of your busy day to provide us with positive feedback. The quality of the sweatshirt is not worth the price. Can you please private message me for further assistance? I was so excited with my purchase and couldn't wait to receive it. We are truly sorry to hear about your experience with us. Read the FINE PRINT re: "items that ship directly from manufacturers warehouse". Stay updated on sales, new items and more. But a couple of days later I was contacted by my bank and was informed about some fraudulent activities on my account. First it was 3 days, then Dec 30th. Read Customer Service Reviews of www.fansedge.com - Trustpilot Ordered a 3x Tommy Bahama Yankees sweatshirt, and was delivered a Child's RAVENS jersey. Sincerely, Julian. to let us know you're having trouble. This place needs to be shut down! Then I clicked the chat us button and nothing happened. Contact Details Email: shop@thefanatics.com You can also call us on: Head Quarters: 1300 326 284Warehouse: 02 7200 8644 Or use the contact form below: FansEdge Coupons and Promo Codes 70% Off - April 2023 Chat. I will probably never order from this company again! Is the nike tom brady tampa bay buccaneers black super bowl lv bound game fashion jersey returnable? ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with FansEdge Customer Service. Missed party deadline. Free Shipping on Orders Over $24. sure to answer any of your service questions! Tip for consumers:STAY AWAY! Thank you so much for reaching out to us, we are housed in Jacksonville, FL with wearhouse locations world wide. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Thank you for sharing your feedback. Hello Elijah. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of FansEdge, FansEdge earns 51% level of Trustworthiness. Use any of the options below to contact Customer Service! Lazy and disinterested chat where they wasted one hour telling me I never receivers that email or a refund and guaranteed my order was in its way to me. Tried to order a Jersey for my girlfriend for the holidays. Once again, I apologize for any frustration this may have caused you. Share your photos and videos with others to prove the truth of your words. Thank you so much for your feedback! If you email customerfirst@fanatics.com with your order number and name, we will be happy to make this right. Continue. NHL and NHL team marks are the property of the NHL and its teams. Thanks, Ryan, I was charged for my order on December 1, 2022. Fansedge.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats. Find your sports gear somewhere else! Lamentamos I looked online on their website and now its saying Jan 11th, 2020 to be delivered. I placed an order yesterday and received an email confirmation. Here's how to contact Customer Service! - Jimmy, Hello Brett. Hello Marsha. I've emailed them, but I don't have much hope of that going anywhere. They agreed to remake the shirt. You can access our Self-Service options via chat 24/7 or chat with a live representative if needed. Also, impossible, by design, to reach live customer service. We have passed your experience along to the appropriate department and it is being looked into. 4. I've learned my lesson. There are plenty of reviews for Fansedge, and they are generally positive. I haven't seen bobbleheads come in plain white boxes since 2002 Hello Ben. enva un correo electrnico a Julian, Hello Terri, I will be more than happy to further assist you. Several days later FansEdge called me and told they do not have my items in stock. Im sorry I did. , Team Lead, Executive & Social Relations. This is the FansEdge service help desk where you can find out information on your order, returns, canceling or modifying your order and size charts. Please enable Cookies and reload the page. If you will email customerfirst@fanatics.com with your order number ComplaintsBoard.com is a leading complaint resolution website on the Internet. NHL and the NHL Shield are registered trademarks of the National Hockey League. I had to make a new card. FansEdge Customer Service Representatives earn $28,000 annually, or $13 per hour, which is equal to the national average for all Customer Service Representatives at $28,000 annually and 81% lower than the national salary average for all working Americans. By selecting an agent, you can set up shipping. It's the cyber Monday deal, 30% off. This site is second only to FEDEX in being the most ridiculously obstructive site for live customer service. Hello. FansEdge salary trends based on salaries posted anonymously by FansEdge employees. Cloudflare Ray ID: 7c05bcc2fb980b5a We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. No one ever emailed or called me. The price was different, not by a lot but more money then online. Sincerely, Adam. Hey Donna, I am sorry for the delay on receiving your order and I would love to assist you if given the opportunity. Of course, a small window opened, I asked my question but got no answer. This is unacceptable. 51.144.118.217 para nos informar sobre o problema. Pricing of products and services. Join the 390 people who've already contributed. We are so happy to hear that you had a great experience with us. And BTW, FandEdge is the same company as Fanatics, where you will also have return issues. Just rude "service" where they don't care about customer care at all, even when the fault is at their end, and all I wanted was to give them hundreds of dollars. No portion of this site may be reproduced or duplicated without the express permission of Fanatics. At least I was able to get a refund after weeks of waiting and had even payed extra for expedited shipping. Do Not Sell or Share My Personal Information, CA Supply Chains Act/UK Modern Slavery Act, Shopping Internationally? Really disappointed. Average salaries for FansEdge Customer Service Representative: $18. Threw it away and canceled my account. Find out how we combat fake reviews. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Thank you, Maribell. Sincerely, David, Products used:Basketball authentic autograph. Ordered $39 sweatshirt for Texas Longhorns in white, XL, loved it, perfect fit, not too heavy. After configuring the total with a percent I only received 25% off. Told I would get order 11/11/2022. Their customer service is THE WORST. Facebook. Fansedge sucks! thanks. Really ruined my gift giving ideas! Select the reason for your return and choose your preferred return method. We apologize again for the inconvenience and hope to hear from you soon.