(In fact, even some directories, like Mental Health Match, offer matching.). I have contacted Thriveworks about being overcharged. I am requesting a full refund that was deducted from my account without my permission. March 15 2023 I have a pending charge from PROPAY THRIVEWORKS for $409.24. It has in-person centers all over the country, its therapists have evening and weekend hours, it accepts insurance, and it provides multiple types of services, including medication management. Read More Cancel Thriveworks Membership How to Cancel Frndly TV Without the Hassle. The second time, the woman was very rude and hung up on me. TherapyPortal improves patient/therapist communication by allowing for self-scheduling, appointment reminders, and much more. The first time, I was told that there shouldn't be any charges and I did not owe anything. But when I log onto their patient portal to pay the claimed debt, I see clearly that I have zero balance outstanding. ******** ******. 2. At her request her dad and I called the very next morning to cancel her appointment. It is so valuable to be able to choose a therapy setting that works best for you. It accepts an extensive list of insurance plans, increasing your chances of being able to get your therapy covered. Thriveworks Counseling Mt. Asked them why they needed a credit card and if they were planning on charging me. I was on hold for over 90 minutes and had to hang up (a work meeting).It is reprehensible that there is a COMPLETE inability to get in touch with ANYONE without being on hold for 20 minutes.Seeing how many people have had similar issues being wrongly charged, and the inability to reach anyone to rectify the situationI think an investigation is in order.It's a shame that Thriveworks is such an incredible mess of a business because I love my therapist. We encourage the client to continue to communicate with the billing representative if there are any remaining questions or concerns. At the beginning of 2022, there was a system change and that's where my billing got screwed up. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. We believe this issue to be resolved but encourage the client to continue to communicate with the billing representative if there are any further questions/concerns. Thriveworks does not have a sliding scale or other discounts available. We have confirmed with our billing team that they have reached out to you to assist in solving this issue. On top of all that, this was something from back in September 2022 that they randomly charged my card in February 2023. Lastly, a refund was not completed from Thriveworks. On top of the great prices you get on our selection of organic, non-GMO and sustainable products, you will have access to: Incredible promotions on your favorite brands- from extra savings to free gifts with every order! Thank you for your assistance. Access the headquarters listing for Thriveworks Administrative Services, LLC Contact Information 872 Massachusetts Ave Ste 2-2 Cambridge, MA 02139-3072 Get Directions Visit Website (617) 395-5806. No billing info. The prices are as follows: $60 to $90 per week Provide the name of the subscription service you want to cancel. Hello- We are sincerely sorry for your loss, and we send you and your loved ones our condolences. You can cancel a session up to 23.5 hours beforehand, but like most counseling practices, if you don't show or fail to cancel in time, you will be charged. Again they said they would adjust the bill. Cancel Direct Line Auto-Renewal Before You're Charged Again! I would like my $119 refunded back to my credit card please. Yes. I want the charges removed!!! Regards, Pleasant Business Management Mr. Eric Adamowsky Contact Information Principal Mr. Eric Adamowsky Customer Contact Mr. Eric Adamowsky Additional Contact Information. I had 12 sessions with my counselor before she informed me she would be moving to another practice and I made arrangements to have my appointments with her there. You can cancel all future appointments by logging into your patient portal and indicating in the appointment tab that you are canceling services. The sign-up process is exactly the same and the psychiatry sessions can be conducted via telehealth just as effectively as talk therapy can, says Dr. Amy Marschall, a clinical psychologist and one of the subject matter experts we worked with on this project. They guarantee the clients and bill insurance. In the end they stole easily $650+ from my bank account. I was deceived by this online therapy company. I called to request a refund and was told my daughter had to call with me due to privacy issues because the account was in her name even though I only wanted to discuss the billing. Ive also had multiple conversations about how I was charged for someones account. They signed me up with the belief that it was a 1-time membership payment versus monthly. But yet they charged my credit card for her services which Ive never authorized nor would I since again, I use my insurance for this and only have a copay of $20. Thriveworks deducted $395 from my checking account today. With no outstanding debt, I cannot even use the portal to pay this purported debt as they advertise I would be able to do. DoNotPay's service has been recognized by the American Bar Association, and we are proud recipients of the Louis M. Brown Award for Legal Access. Thriveworks is a nationwide organization of licensed counselors and psychiatrists that offer in-person and virtual care.. Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Hello- At Thriveworks, our goal is to provide a positive experience from start to finish. If you don't have a portal account yet or have forgotten your password, please contact our office. The plans it accepts include, but are not limited to: It is important to note, however, that not all Thriveworks providers accept all of the insurance plans that Thriveworks lists. In reviewing my year end credit card statements for 2022 and 2021, I discovered that Thriveworks charged me $39 each month starting 2/2/2021 through 12/2/2022 ($897 total). Instead, its up to you to pick a therapist that you want to work with (based on the search filters) thats available at a time you like. Simone is the health editorial director for performance marketing at Verywell. We have confirmed that our billing team has reached out to assist further. From there, I could narrow down the therapists to find one I wanted to work with thanks to filters at the top of the page. Psychiatric Nurse Practitioner (Former Employee) - North east - February 25, 2023. 172 complaints closed in the last 12 months. Contact Us - Schedule, Reschedule, Cancel Appointment | Thriveworks Contact Us to Schedule Your Counseling or Therapy Appointment Our support team is available Monday-Friday from 7am-9:30 pm EST, Saturday from 7am-6pm EST, and Sunday from 8am-5pm EST. We'd love a chance to make things right. Hannah Owens is the Mental Health/General Health Editor for performance marketing at Verywell. I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. My daughter had her first appointment scheduled for 2/1/23. Look for your state and city to find your local office. Thriveworks did not respond to my questions about a refund and only said they would cancel my subscription. have had. Billing has confirmed that charges have been refunded for this client as well. Fortunately, you can filter therapists by what insurance plans they accept to help you find a therapist that takes your plan. Once you submit the details, we'll work on canceling your subscription! Indicated amount was correct and I would not be billed for any future visits including copays as my insurance Medicare Advantage plan covered. Thriveworks has been deceiving in their billing procedures. Please submit your cancellation request with 30 days written notice and include your name, physician's name, and reason for cancellation. Appointments are available on weekdays, weekends, and online. We have confirmed with our support team that the client was able to connect with our team in order to address their concerns and assist with billing through our patient portal. Furthermore, 80% of respondents said they would likely recommend Thriveworks to a friend. Thriveworks is different than many counseling services because it involves a membership that provides you with benefits and services above and beyond what traditional therapy sessions offer. To determine how well Thriveworks held up against its competitors, we surveyed 105 users of 55 different companies and sent all the companies a questionnaire to complete. Hello- We are sorry to hear about this issue! The proof I did have was a screen shot of their system saying my email didnt exist. I called and was on hold for 20 minutes. Monday through Friday from 7:00 am to 12:00 am Eastern Standard Time (EST), Saturday from 7:00 am to 6:00 pm Eastern Standard Time (EST), Sunday from 8:00 am to 5:00 pm Eastern Standard Time (EST), Click "Help or Support for Existing Clients", Click on "Show me a Phone Number to Call". This company does not **** the insurance company they **** your credit card on file without billing the insurance. Clients must cancel or reschedule 48 hours in advance of their appointment. Hello- We are sorry to hear about this issue. I had a death in the family, tried to cancel my appointment the day before through the portal while driving to get to my family and the portal that set everything up through did not recognize my email address The same one they sent emails to. Finally, to stop the harassment we paid the balance, despite it being incorrect. After reaching out to our billing team, we were able to confirm that they have reached out to the client to go over charges, as well as apologize for any miscommunications on our part.We believe this issue to be resolved but encourage the client to continue to communicate with the billing representative if there are any further questions/ concerns. They specialize in helping people rebuild their relationships. While this may be enough information for some people, it can be lacking if youre looking for a therapist with a specific racial identity, religious background, or another marginalized identity. It doesnt have offices in New York, North Dakota, South Dakota, Vermont, or West Virginia. If you wish, you may update it before sending it.]. I will contact my insurance company also. BBB Business Profiles may not be reproduced for sales or promotional purposes. Im not satisfied for multiple reasons. How to Cancel Your Texture Subscription In 3 Steps, How to Cancel Your Best Fitness Membership In 2 Minutes, How to Cancel Your Burn Boot Camp Membership Effortlessly, How to Cancel Your Asurion Home+ In Less Than 5 Minutes, How to Cancel Your Delta Dental Insurance Plan In 3 Steps, How to Cancel Your Bright HealthCare Insurance In 3 Steps, Cancel Your GoodRx Gold Subscription Before Your Next Bill, How to Cancel Your Policy With Legal & General Insurance, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, Sending Money to an Inmate Has Never Been Easier, Credit Card Dispute Letter Template That'll Get Your Money Back, To chat with Thriveworks, look for the small Chat icon in the bottom right-hand corner of your screen. Regards, They Bill insurance far far more than the self pay rate. In the first month we had a billing issue where they weren't charging the copay for each visit. delivered straight to your inbox. If you want to learn more about its services before booking, you can scroll down the homepage and watch a video or read a bulleted list outlining Thriveworks offerings. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Regards, I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. Texting a therapist once or twice a day and waiting to receive a response is akin to texting a doctor for medical advice. Regards, Hello- We are so sorry to hear about this issue. Another month went by and they contacted us about the incorrect balance and threatened to send it to Collection. BBB is here to help. They cited better therapist qualifications and how easy it is to use the site as their top two reasons why. Sometimes, issues need to be escalated. BBB Business Profiles are subject to change at any time. If you believe you were charged a cancellation fee erroneously, please reach out to us at success@thriveworks.com so we can take a deeper look! How to Cancel BT Sport Before You're Charged Again. somebody finally called me on 3/28. He stated he would transfer me to billing. Whether you prefer in-person or online sessions, Thriveworks can meet your needs in an ever-changing mental health care environment. Thriveworks is an online therapy company that was founded in 2008 by licensed therapist Dr. AJ Centore, one of the co-authors of Leaving Depression Behind: An Interactive, Choose Your Path Book. My last visit was February 14th. We have confirmed with our billing team that the client does not have any outstanding balance and that they will no longer receive any communications from our team, as their account has been fully closed. They lied initially, essentially tricked me into giving them my credit card number and now are harassing me and continuing to attempt to make unauthorized charges on my credit card. Hello- We are sorry to hear about this issue. When you enter the Thriveworks homepage, you immediately see a button to book a session. Thriveworks' has a minimum 23.5 hour advance-notice cancellation policy. We encourage all clients to leave their feedback so that we can work to make any necessary improvements. Cost varies based on your location and the number of people in your area who are seeking mental health services. BBB Business Profiles are subject to change at any time. Below is a summary of the action we have taken in regards to this complaint. They wouldnt accept the proof of their system not working and when I asked what I could provide for proof of her death without the death certificate they didnt have any options for me. It is important to remain professional and productive when participating in the BBB complaint process.FAQRegards, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Even Thriveworks' cancellation policy is more accommodating than most, giving you 23.5 hours . I blocked them with the credit card company. I inquired about billing amount. I will seek legal counsel as well for all the lost time and effort to get this corrected and for poor service and counseling overall. Teen Counseling operates as a monthly subscription that you can cancel at any time. Thriveworks is currently working towards complete Accessibility of this website. Prior to my appointment, I requested via phone the amount that I would owe during my first appointment. We have confirmed with our team that they have reached out to the client and refunded a total of 23 charges for membership. I have asked for this information on 3 separate occasions and to this date, no one has given me that information. Many of our survey respondents who had previously used other online therapy services liked Thriveworks more than their previous experience. I don't even have a death certificate yet let alone proof. Your privacy and confidentiality is extremely important to us. Welcome to the client portal for Aimee Garcia. Thriveworks is committed to providing you with the best experience possible. We have confirmed with our billing team that emails were sent prior to the charge in question, and that our team has reached out to go over the claims and the patient responsibility after processing through insurance with the client. The companys mission is kind of loftyto help people live happy and successful livesbut it has worked hard to help people find treatment for their mental health conditions online and in-person all over the country. While Thriveworks services may be more expensive to pay out-of-pocket, it does accept health insurance, which can reduce your per-session cost. I was billed $59.58. With this news, I agreed and signed up for my next session. my zip code), and whether I wanted in-person or telehealth therapy. As of last year my insurance was paying a majority of the payments that they bill insurance companies $250 for each session. Simply contact us. Click "Questions about Billing or Insurance.". Hello- We are sorry to hear about this issue. Medical Reviewers confirm the content is thorough and accurate, reflecting the latest evidence-based research. We believe this issue to be resolved but encourage them to reach out if there are any further questions/concerns. Its worth noting, however, that switching doesnt seem to be super common at Thriveworks. I cancelled the card and got a new one. Our support team is available Monday-Friday from 7am-9:30 pm EST, Saturday from 7am-6pm EST, and Sunday from 8am-5pm EST.Choose how you would like to contact our team below! We believe this issue to be resolved but encourage you to continue to communicate with the support representative if you have any further questions/concerns. I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. I was matched with an amazing therapist and have come along way. DoNotPay will notify you once the service has been canceled. This may be frustrating for users since it makes the therapeutic relationship feel more transactional and takes up time at the end of your first session. Every week, after my session I would log on to see if there was any balance and it always reported $0 balance owed. Thriveworks is currently working towards complete Accessibility of this website. Regards, We believe this issue to be resolved but encourage the client to reach back out to us if we can assist further. A mere twenty-seven percent of the users we surveyed said that they found a therapist who supported their identities and only 41% of the users were able to find a therapist who fitted all of their needs. I received an email from billing Explaining that I was charged for a late fee and a session. Our priority is for our clients to have a positive experience from start to finish and we would like to make this right. They also offer flexible cancellation policies. We can handle everything from diaper services to gym memberships, to gaming or music services. We contacted them by email and phone about the issue and asked them to adjust the account balance. The membership fee is useless, they make it sound like you need it for services, however you do not. All Ive been asking is to refund me the $119 and then handle your other client without my involvement for their bill. This also meant that I . Just wanted to jump on here and make everyone aware of a therapy company that is scamming people. International Association of Better Business Bureaus. You can find out more about our use, change your default settings, and withdraw your consent at any time with effect for the future by visiting Cookies Settings, which can also be found in the footer of the site. Randomly I started getting $198-$250 charges once a month with no knowledge. Still, the pay-per-session rate of $99 makes Thriveworks more expensive than some of the other companies we reviewed, especially compared to those that only charge you a monthly subscription. It's been one of the most affordable services I've seen. DoNotPay helps you sue Thriveworks in small claims court with our award-winning service. It felt very personable. Thriveworks qualified therapists are easily accessible via the website, and its services mirror that of traditional therapy. Cookies collect information about your preferences and your devices and are used to make the site work as you expect it to, to understand how you interact with the site, and to show advertisements that are targeted to your interests. We explained that she had been admitted to the hospital and could not make or receive phone calls at that time. This is a real benefit for an online therapy company as many of its biggest competitors, including BetterHelp, do not. Emailing support is a non-emergency way to contact a company with membership or billing questions. We have confirmed that a member of our billing team has reached out to the client to go over all charges, confirming that all charges were for sessions they attended before cancelling, and providing statements. If there is any further assistance we can provide, we encourage the client to reach back out to us. There also used to be a $39 per month membership fee in order to schedule sessions with a Thriveworks therapist, though that membership fee could be waived - however, Thriveworks discontinued this practice as of January 2023. Called them to make a therapy appointment. Client portal for Thriveworks. Part of what makes Thriveworks so flexible as a therapy service is that clients have options of different therapy modes to match their specific needs. The whole process felt less like starting therapy and more like signing up for a hot yoga class because of how little information I needed to enter. I have asked to cancel my subscription, they have not done that either. There also used to be a $39 per month membership fee in order to schedule sessions with a Thriveworks therapist, though that membership fee could be waived - however, Thriveworks discontinued this practice as of January 2023. Outside of the Advanced MD page, you see before your Zoom call begins, it is easy to forget that youre receiving therapy through a company rather than directly from a therapist in private practice. Thriveworks is a mental health franchise available in 40 US states that offers online and in-person mental health services for kids and teens, individuals, couples, and families. Counseling and therapy are very beneficial for individuals, couples, and families. All the appointments that I missed during that time understood and offered me condolences, but the one place that is supposed to care about my mental health had zero care, compassion or empathy. I think their response is ridiculous. I was having meetings every other week for a few months. Through our partnership, Sidecar Health members can access all the benefits of Thriveworks without a membership fee. Enrollment fees. Under its About page, you will find Thriveworks mission statement, along with its five core values. If you choose the in-person option, the sign-up process is identical. Our team has confirmed that they have reached out to the client to confirm that their membership is cancelled, and that our billing team is currently working to get in touch with the client's insurance to process their claims. However, it is important to note that telepsychiatry requires oversight, especially if prescribing controlled substances. U Penn. This leaves only self pay for approximately 6 months. If you place an order after your cancellation has gone into effect, you will be charged at the then-current rate for a non-refundable annual membership. We make it simple and stress-free. Verywell Mind's content is for informational and educational purposes only. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Thriveworks is growing, so we try to make the interview and hiring process as simple as possible. Unlicensed you can apply for a behavior coach and they pay $27.50 a session. ******* *******. There is no space and time set aside for doing the emotional work that the user needs to do, which is a basic tenet of talk therapy. However, if you live in one of the five states without in person services, you can still take advantage of their online therapy services. I was charged a membership fee I only agreed to if the features, services and app that they told me we would get upon being a member. We are tired of this company harassing us for money we do not owe. NIH. I froze my card before they could charge me because after I cancelled the appointment, I had a bad feeling. To fairly and accurately review the best online therapy programs, we sent questionnaires to 55 companies and surveyed 105 current users of each. We have helped over 300,000 people with their problems. Once I got a rep on the phone, I had to hold her hand to go through a couple of the charges. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We're here to help! With us, you'll save up to 30%* off on the highest-quality products. Content is reviewed before publication and upon substantial updates. Once they do, Thriveworks will then contact you to schedule an appointment with the new therapist within a few days. The sessions have been going on for several months and Ive never been called by anyone or received any bill for service, as was to be expected as I did provide my ******* Insurance information. I Tried the call back feature and no call back either. BBB is here to help. Customer Reviews are not used in the calculation of BBB Rating. Every week all new applications are reviewed. A Thriveworks member can easily access therapy without waiting weeks on end to find a therapist, and it affords you the flexibility of signing up for either in-person or virtual sessions. After this we switched from my insurance plan to my husband's. Thriveworks also has a flexible payment structure because it accepts many different insurance plans, which a lot of other online therapy companies, including BetterHelp, one of the biggest names in the field, do not. For television viewers wanting to cut the cord, there are many choices for affordable video streaming services. - provider is in network per ***** ($10 copay) but continued to charge $40 even after confirming with insurance twice that it is $10 BBB Business Profiles are provided solely to assist you in exercising your own best judgment. A full forty-one percent said that they found the services only somewhat affordable and another 11% found it either not very affordable or not affordable at all. This isnt surprising when you consider that Verywell Minds research indicates that 40% of people need financial assistance in order to afford therapyso paying $99 or more per session (plus a membership fee) can add up quickly if you see a therapist every week.