Similarly, you can ask the Alexa system to learn your voice, and the smart assistant will start training itself. It will adjust to the basic pitch and the frequency of the system. Then, input the new or default wake word. As you may know by now, your Alexa device wont work without WiFi. Daniel founded Smart Home Perfected in 2019 as a personal passion project. Incredibly frustrating and cannot seem to find a solution. Make sure to leave it unplugged for 1 minute for all caches to clear. It seems that the connection between Smartthings and the Echo are not linking up. If any of these mentioned parts are damaged, your Alexa device wont work. So, if your WiFi is unstable, expect your Alexa device to lag or become unresponsive. My Alexa device has lights on. I've tried removing and re-adding it, I messed with the device in the smartthings dev ui . If you buy through links on our site, we may earn a small affiliate commission at no extra cost to you. SO MY WIFE CAN RAISE OR LOWER VOLUME WITHOUT TALKING TO ALEXA WHILE ON THE PHONE. I think I figured out what the issue is, When I turn the device health on most of my devices are unavailable except a few and those I am able to control with echo. You will not have to rely on any extensive routines, and setting up the system will mostly be simple. Same here. Like smartphones, Alexa devices have firmware. , I tried one last time w/ the SmartThings button. Smart Home Perfected is a trading name of Origin8 Tech Limited, Company Registration 641137 / Tax Registration IE3593594BH, Smart Home Perfected 2019 - 2023. But lets say you do want to use the smartthings button that you already have. Having smart controls with Alexa is one of the most crucial things when it comes to optimizing the smart home setup. She could see it, but said it was unresponsive. If not, disconnect from the WiFi. Heres the FAQ on adding custom device type handlers to your account: FAQ: An Overview of Using Custom Code in SmartThings (SmartThings Classic, Groovy Code). But Alexa will never see that button. But this is just an extra pair. If it's cranked all the way up, lower it. Edit: An Alexa device can be unresponsive if there is no wi-fi connection, certain skills are disabled, or if the firmware is outdated. Find many great new & used options and get the best deals for Amazon Alexa Voice Remote Control for Echo and Echo Dot at the best online prices at eBay! AT&T) is down so you have no internet connectivity. DIYSmartHomeHub.com is a participant of the Amazon Services LLC Associates Program, an affiliate advertising program it is designed to provide an aid for the websites in earning an advertisement fee by means of advertising and linking to Amazon.com products. Restart your Alexa device: Minor glitches may cause your Alexa device to become unresponsive. Are they connected to the same WiFi network? + Alternatives, (2 Steps) How To Get Alexa To Whisper [2023 Guide], Alexa Not Talking Back: 11 Causes & Ways To Fix It (2023), (13 Fixes) Alexa Not Responding But Lighting Up [2023]. * Unless required by applicable law or agreed to in writing, software distributed under the License is distributed Whats the problem this time?. If someone turns the light switch off, no power is getting to the bulb. */ It cycles through the blinking and the colors but refuses to pair with Alexa. Its not considered an actionable device. You will be able to turn the virtual switch part on and off just with the official smart lighting feature. Both the apps work fine. Check if the WiFi network matches the same network connected to your Alexa device. To check the Alexa compatibility of your smart hub: If your smart hub model didnt show up, then your device is not Alexa-registered. It works very smoothly. Im not trying something that is 10+ in difficulty. This is not going to be easy. Its a brand new virtual device. Most users mentioned that this issue was related to the SmartThings side while the Alexa application was working just fine. But thats all the choices youve got. Many things cause your WiFi connection to become unstable, including: Fortunately, fixing an unstable internet connection is easy. Asking whether you want to listen to rain sounds while you sleep. And some have slashed circle icons instead. If the device is connected to a power outlet, disconnect it for two minutes, and then reconnect it. Can anyone help me please? Is this the problem? Next, there is no harm in power cycling the SmartThings unit as youll be able to address the minor connectivity bugs as well as the programming errors that way. Continuing on, the next roadblock is trying to find a DTH for the ST button hardware. The problem with performing a factory reset is that the devices memory will be erased. Whisper mode allows users to talk to Alexa while whispering. Thank you so much for your dogged help. Have you been using your Alexa device for a long time now? Sometimes Skills can mysteriously become Disabled, which can be due to new permissions or new terms of service that need to be agreed. Here's how: Open the Alexa app on your phone. If the problem remains unresolved after changing the WiFi network, it must be because the setup process is not complete yet. It will walk you through creating the right kind of virtual device. They all became unresponsive. However, if you find there to be hardware issues, try calling an expert from the SmartThings team. So if what you want is to be able to click the SmartThings button once and change the volume to setting 5 you can do that. Already have: This is caused by the SwitchBot - Alexa connection expired. Click Forget All to disable . Unless you change it back to default. That will be more than enough to help you with the majority of these errors. Doing this is necessary because, according to research, building materials can block and weaken WiFI signals. Why is Alexa not responding after I renamed my device? Why Alexa Can Not Control SwitchBot Device and How to Fix It I tried buying those alexa buttons, but they were out of stock everywhere. JD said: You could even set it up so that a single click set the volume to setting 3 and a double click set the volume to setting 5. Open the SmartThings app. : /. If you want to stop Alexa from whispering, disable the whisper mode. Tap "Automation" on the bottom of the screen. They can help you with a ton of troubleshooting methods that increase the probability of customers fixing their issues. So, be sure to thoroughly check up on the unit before going through these methods. All of my devices became unresponsive at once with Alexa. Your two use cases are very different, so lets just start with the first one, changing the volume on echo. Note: Depending on the app, you may lose some app data or settings with this approach. To determine if a device can cause interference, know if it uses radio frequencies. You dont have a louder and softer choice. All items are connected and can be controlled by smart things app. A wide range of smart devices can be linked with the SmartThings hub. All rights reserved -, 1. Click "Devices" in the application. Note: Upgrading your internet plan increases your internet bandwidth as well. All 3 of my echo dots stopped working at the same time I went on my phone Alexa app and cant even get on that I ha e done everything! Wait at least 30 seconds, though I recommend waiting a full minute in case any cached settings persist. A lot of probable causes can lead to this error, which is why we will be listing some solutions for this specific issue. Power went off and now she wont turn back on. To keep your Alexa device working, make sure it receives sufficient electric power. They were both set up through the Alexa app with no problems. 49" Odyssey OLED G9 G95SC - Samsung Alexa devices have different microphone buttons. govee lights not responding to alexa - rfpi.com Dont give me that silent treatment!. When added through the alexa app, it's detected and appears, but tapping on the device ("Heat" in the app) it says the "Server is unresponsive". Alexa does not recognize the device. So, be sure to seek guidance from the dealer. Onlyits not the SmartThings button. So it seems there is something up with the device health in smartthings. I gave you an eBay link for one. Ideally, all errors will be addressed right here. But you can refresh Alexas system. ONLY ONE BUTTON DEVICE IS IN THE ST WEB LIST OF DEVICES. Unfortunately, once you have all of the above fixes ticked off, there really isn't too much more that you can do from the comfort of your own home. The device will show a microphone turned on notification, and Alexa will start responding to voice commands. Voice controls are even accessible via Bixby or Alexa. 6 Ways To Fix Amazon Smart Plug Unresponsive IM TAKING NOTES TO USE FOR SETTING UP THE 2ND BUTTON. Unplug the power adapter from the wall socket. Also: The 3 best smart home bridges: Make opposites attract That means that it doesn't tie you down to a single smart home assistant; you can easily add this plug to the natively compatible automation systems (Alexa, Google, and SmartThings) or simply use the Kasa Smart app to control it. Here are some things you can do to prevent power connectivity issues: Further reading: Does Alexa Have To Be Plugged In To Work? Note: I find it best to use the Alexa app as opposed to the Alexa web interface, as not all features and settings are supported online. Newbie here. You push the physical button in your hand what should happen next? Luckily, fixing these issues is not that difficult. To power cycle, you simply turn off your device completely and remove the plug from the outlet. Alexa routines can be triggered by sensors. Were talking about the handheld remote for the echo device. Sometimes recycling the lamps, sometimes rebooting the Echo, once disconnecting Wiz from Alexa and reconnectingbut its always something. Unless you mistakenly changed the DTH for the physical button to the virtual device, rather than leaving the physical button alone and creating a brand new virtual device which will use the virtual DTH. Disclaimer: You are responsible for your own safety. Tap on the menu icon in the top left corner of the screen. Ensure that Alexa is working in the Amazon Alexa app. If you often change the wake word, then that may be the reason why your Alexa device is unresponsive. Ive decided to keep the Alexa for a timer and weather and news alerts. Perhaps you can schedule it to turn on before bedtime and turn off before your morning alarm. You will have to engage the unit from scratch, and that might just help you get a better response from the unit. Meaning, your Alexa device can become unresponsive once your internet slows down. If everything goes well, you will not have to struggle with more errors down the road. Even tho I ordered the Alexa Remote (thanks for the suggestion!) Alexa routines can only be triggered by time of day, voice command, or some kind of sensors. I have an Alex Echo, Smartthings hub, and various devices. Ive been on calls for hours with Alexa support and more than not its a ping pong match between Amazon telling me to contact Philips and Phillips telling me to contact Amazon. I have tried to delete the app out of smartthings and removed the smartthings skill from the echo and also deleted all the devices and added them back but when I try to control anything it says the device isnt responding. Once that time has passed, you can plug the device back in and turn it on again. On the other hand, if you cant find any hardware issues with the unit, then a reset is imminent. When you create a virtual device you then would have two devices, the original physical button that you can hold in your hand and the virtual device. From there, you can go about fixing the unit yourself, and it should come easy to you. But then can fail to do so if there are system errors. It says server unavailable. My wife will have an easier time using it. If moving the Alexa device is not possible, install extra routers in other areas of your home. As a result, the smart device will fail to connect with your Alexa device as well. To help you out, heres a quick guide on Alexas LED indicator: Learn more: Why is my Alexa not talking back? Thats why you dont have to pick one for it, it will automatically be picked for you. * in compliance with the License. In my case, a router upgrade increased the security level on the firewall and restricted packets to http/dns/ftp. So Echo is like theres nothing for me to do with this device, I dont even care that it exists. Therefore it cannot be discovered by Alexa. There have been cases where people have not been able to turn on their heating in the depths of winter, due to smart thermostat cloud outages. Placing Alexa closer to the router will allow WiFi signals to travel shorter and faster. If the device does respond to your input, then you will be sure that the units programming is to blame here. So, a good method to narrow down the problem to the programming side of things is to power cycle the unit. IN ALEXA, IN ALL DEVICES, ITS LISTED AS VOLUME BUTTON WITH THE ICON THAT RESEMBLES A DECORA-TYPE PADDLE SWITCH. You need to look on a different page, the page which is the list of your devices, and see which DTH is associated with the physical button you hold in your hand and which DTH is associated with the virtual device that you created. Many duplicate Hue and SmartThings devices showing in Alexa app You can do this exactly as described with webcore, but to make it even easier, there is a DTH (The one you already had from pierron) which is amazingly both A virtual sensor and a virtual switch. Place your power adapter inside a cable box organizer. If youre keeping track of the basic connectivity status and there are no issues with the voice commands, then you will have an easier time fixing the errors. After renaming your device in any smart home app, you need to do two things: Delete the device from your Alexa app, then add it back. Do all the steps there in exactly the order listed even if you think you have already done some of them before. These devices can be anything in your house, including: Check out: Is Bluetooth Better Than 2.4 GHz? Its an if/then structure. Your Alexa device is unresponsive because the WiFi connection is unstable or has low bandwidth. There are no quick methods here, and you will have to develop an ideal environment for the voice commands to register. First, make sure you keep your phone within 30 feet of your smart plug during setup. Its difficult to avoid dependencies on cloud services with smart home devices (as Alexa itself is a cloud service). To check this, I usually stand beside my router and connect to my Wi-Fi network on my smartphone, disable mobile data and then in Google I search for speed test. ILL DELETE THE BUTTON FROM THE ST APP, DELETE BOTH DTH FROM THE ST IDE WEBPAGE, AND DELETE THE BUTTON FROM ALEXA. Hook up ring doorbell to alexa - Formacin Ejecutivos capability "Switch" So, make sure only to do this if nothing above works. And indeed that virtual device is just an on/off switch and an open/close sensor. Under Devices, click "Echo and Alexa.". If the device is battery powered, verify the battery is inserted correctly. Your home network might be inactive or unstable, causing connectivity problems between Alexa and the device in question. Wait a minute: how do you turn on a contact sensor? The problem is between my ears. I have done just about everything to get her to work .i can see it still resoind in a way..like typing Try saying and gives examples..nothing works. Thanks so much for the lengthy, tailored and specific response. Once youve reached this limit, your ISP will throttle your internet. Dont waste your money, My Merkury bulb (Geeni App) worked fine for a few months. One of my echo devices always tells me that the device is not responding whe I ask it to be turned on/off. And they cant do that if they are not on the same network. JD: But only the virtual device will show up on the Amazon list of devices, because it cant see ST buttons.. Alexa Device Is Unresponsive | Here's How to Fix It - ElectricalGang Im getting pretty tired of Alexa refusing to work with things. That will not only ensure a better response time, but you will not have to yell at the unit ever again just to get the command registered. ME TOO! Nicer form factor, smaller, etc. See the FAQ. problem sorted out by just removing the SmartThings, 6 Ways To Troubleshoot Eufy Smart Lock Keeps Going Offline, 8 Reasons Why Meross Smart Plug Wont Connect To Wi-Fi. SmartThings works with Alexa, Google Assistant, Phillips . And your smart device also depends on its manufacturer app. Meaning they have to be plugged in all the time. Ive followed all of the recommendations and still cant get Alexa to work. To unmute your Alexa device, you just have to press the microphone button. (eg: Zwave moisture sensors, Zwave door sensors, WiFi & Zwave plugs, zigbee switch actuator, zwave switch relay, etc.) Did you have family or friends who slept over? I hope the above tips help in getting your device to respond to your Alexa commands. Its like the device health is reporting to Alexa even if it is turned off. You can resolve the problem by reconnecting your Alexa device to your WiFi network. I was finally able to fix it by removing the device in the Kasa app and reinstalling it. Check your app store if theres an available update for your Amazon Alexa app. This will be more than enough to help you get a consistent response from the unit. But the device in the IF would be different between those two. Now we have a device that is visible to both smartthings and Alexa which can be used in an Alexa routine. But Alexa remains unresponsive. This technology is amazing when it works but mostly its a huge annoyance. It may be necessary to connect the device to a different outlet. Lets take a look at the best ways to fix an unresponsive Alexa device. You might try the reset. /** When you add a physical device to your smartthings account by using the smartthings mobile app, a standard device type handler will automatically be assigned to it based on initial communications with the device. Trying to delete that smart app in the ST Web page of My SmartApp gives an error message that the app is being used by one or more people. Perhaps your device got disconnected from your internet. Its really just software. Then we can figure out what steps you need to take, because I think you have mashed together a couple of different solutions for different use cases.. and you still need one echo routine for every individual setting that you want to have, so I guess 10 of those. I have an Alexa that I have had for several years. They work very well. From there youll need to re-add the device from the manufacturer's app. Alexa Isn't Controlling Smart Home Devices; Connect Smart Home Devices to Alexa; Connect Zigbee Smart Home Devices to Alexa Using Your Echo with a Smart Home Hub; Create Smart Home Groups for Alexa; Use Your Echo Device as a Bridge for Ring Smart Lighting; Remove Smart Home Devices from Alexa; Set Plugs or Switches as Lights in the Alexa App 4. I SORTA UNDERSTOOD THE CONCEPT. Help! capability "Contact Sensor" Once youve connected your Alexa device to your WiFi, make sure to do the same to your other smart devices. When dealing with smart light bulbs this is a more frustrating problem. I cant tell the difference between a DTH that handles the physical switch and one that handles the virtual switch. Once the companion app malfunctions, the device can stop communicating with your Alexa. Every now and then those cloud services experience an outage which also knocks out your devices. Were not talking about the echo button. If your SmartThings devices cant connect to a stable network, then they will show up as unresponsive on your mobile app. Not to mention that Alexa will continue to whisper until you turn this mode off. . r/SmartThings . It is inexpensive, which is why the majority of customers choose this automation hub. As a smart home is never "finished", he's continuing to find more ways to automate and improve his home, as new devices are released and technology evolves. Thats because you cant turn the button on or off. To prevent this from happening again, inform your house guests about your smart home. So, you will have to follow through with a reset. Added iPhone app & reset my voice profile YOU STATED The physical button uses its own original DTH. NO DTH WAS PROVIDED. To check or change the WiFi network, first, go to the app setting. Sometimes, it is even better if you can physically move your router closer to the smart device. But we cant Use a smartthings button as the trigger. is not responding to Alexa. Any suggestions? I set up a ST Virtual Device, so that that Alexa will recognize button events. This leads to the connected device is not responding message. . You should also make sure that youre using the newer version of the skill on your Alexa app if you want to keep using your SmartThings devices. Now, check to see if this solves the problem and allows you to communicate with it. ** . If theres none, you can try uninstalling and reinstalling the app. And I think this is do-able. It can be frustrating, especially if it happens repeatedly. 12 steps to troubleshoot your connected devices, Its a total pain when you ask Alexa to turn on or off a device, and she tells you the connected device is not responding!. Well, have you changed your WiFi password? I have an Alex Echo, Smartthings hub, and various devices. Its only sending messages in to the hub, its not getting instructions back. If the firmware of your Alexa device is outdated, it can avoid receiving voice and app commands. . Save my name, email, and website in this browser for the next time I comment. Should Smart Devices Be on a Separate Network? AND SHE DOESNT HAVE TO MOVE TO THE ECHO TO USE THE ECHOS VOLUME BUTTON. The most common use case of this type is when you want to have SmartThings turn on a light which doesnt work with smartthings but does work with Alexa. capability "Sensor" We can create a virtual device which is a sensor that Alexa will Recognize. A lot of apps rely on cloud services which can go down from time to time. Its connected and recognized by the Smartthings hub But Alexa reports The device is unresponsive. 2. Extra routers help distribute WiFi signals on unreachable areas in your home. Review your user manual and see if skill-enabling is necessary for the smart device to work. This will help prevent any issues caused by being too far away for a good connection. To do this, go to the Alexa app, tap More, Skills & Games, then tap Search . First, try moving your Alexa device closer to the WiFI router and modem. There is usually a section within the manufacturers app where you can see the current version of the device's firmware and if any updates are available. When these devices with the same band get in contact, they can malfunction.