Community Natter. These check points will help you to make sure your phones are in good working order. It comes jam-packed with inclusive evening and weekend calls to UK landlines and UK mobiles too. http://callchecker.moneysavingexpert.com/intcallchecker/norway/virgin/easy Freephone numbers starting 0800 or 0808 are already free to call from your Virgin Media home phone. https://www.virginmedia.com/help/landline/landline-call-costs, I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. Denmark, 5. Regardless of which phone plan you choose with your bundle, the set-up fee is the same. Whether youre moving into your first home and need a new line, switching deals or youre simply shopping around, we have five landline plans to choose from. Excludes calls to premium rate, SMS and non-geographic numbers. Weekend chatter gives you inclusive weekend calls to UK landlines. Alternative contact options that work for you. 17-01-2023 However, the research conducted by Fideres claims non-BT landline-only providers have overall maintained prices at about 60% above the fair-rate shown by BTs reduction. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.If you do miss an agreed appointment for any reason, a 25 missed appointment charge will be applied to your account on the day of the appointmentLet us know how the visit goes. They are the UK regulator for content, goods and services charged to a phone bill, and can help if youve been charged for any phone-paid service without your consent. Youll get a personalised action plan and help to set up your solution. Our landline and broadband bundles are handy and they come with great broadband speeds. 2 Inclusive calls are for the first 60 minutes of a call, 19.35p per minute thereafter, redial to avoid call charges. If you're confused by call charges or don't know your 0300 from your 0845 and 0844 numbers, then we have the perfect guide for you. To find out more check out https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/advice/uk-calling. All rights reserved. From a Virgin line, 18185 and 18866 (via their respective freephone gateway numbers) are the top two recommendations. At least 20Mbps download speeds in every room or 100 one-off credit. Is your phone via the VM hub or a traditional telephone socket on the wall? Virgin Mobile . 17-09-2022 Remember, some payment methods can take longer than others. . Alternative contact options that work for you, Cost of international calls from landline, get in touch and well be happy to go over your bill. USA, 22. Virgin Media Gig1 (average download speed 1130Mbps) vs fastest widely available average download speeds of UK ISPs. Any organisation using a service number must clearly display the charge whenever they advertise or promote the number. To select this package, simply choose the Weekend chatter call plan, then personalise your order in the checkout to Evening & weekend chatter. Are they connected and charged? 17-01-2023 Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Many landline providers now include calls to mobiles in their call allowances, but where they don't, they are typically charged between 10p and 20p per minute. Check out our guide - How to pay my Virgin Media bill, on This lets you identify which item is at fault. You still pay for the use of the line via the hub, it is not a "device" connecting to WiFi. Did anyone else know about this? If you have a call plan on your mobile with inclusive minutes, calls to 01, 02 & 03 numbers are effectively free while you remain within that minute allowance. Welcome to Virgin Media's Landline help and support page. Freefone numbers start with 0800 or 0808 & are free from any line. It comes on an 18-month contract and youll have to pay a one-off setup fee so we can get you up and running. Thanks for posting and welcome to the community. All of these changes apply across every landline and mobile phone not just your Virgin Media phone. Check your bills by signing in to your My Virgin Media account. 08:04 If we cant get hold of you, and dont receive a payment, we may need to disconnect your mobile services completely. Troubleshooting article for your virgin media landline not working. If you don't already have Acrobat Reader installed, then download it for free here. Virgin Media Data 25GB Mobile Minimun term: 12 months Data 25 GB Calls Unlimited Coverage EE First 12 months, 25% off 5000 Minutes Unlimited Texts Promotional 15p/m 12 months So whether it's technical issues, hub problems or you need support, well help you with our complete set of general help guides and answers like our billing and payments help guides. If your circumstances mean you cant take any of our options, we might have to place our account with one of our trusted agencies. Enjoy catch ups with your nearest and dearest on the tariff that works best for you. The Post Office, which held the second largest share of the landline-only market, cut its bills around the time BT did., A spokesman for TalkTalk said: As the UKs leading value for money connectivity provider, all of our products, including the small portion of the voice-only landline market we serve, offer good value for consumers.. If you can dial out, the problems probably with your internal wiring. So not only will you be able to pick up the phone and chat to a mate, you can connect your gadgets and send a few emails, have a video call or stream some boxsets online. If its an internet phone will the landline charge be dropped. All of the products on this page are subject to survey, network capacity and a credit check. 17-09-2022 17-01-2023 France, 6. 23:40 It comes with Fibre broadband, over 100 channels with Mixit TV and inclusive weekend calls to UK landlines too. Check for known issues local to you You can also find out your access charge by looking at your Virgin Media bill, checking your tariff or visiting https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/advice/uk-calling. Anytime World and Freetime World phone packs are no longer available for sale. What youll get exactly depends on what plan you pick. 17-01-2023 Need help switching? Italy, 9. International calls Norway, 13. If you're looking to pay your bill, you can choose from making a one-off payment, signing in to Your Account, setting up a Direct Debit, and more. Inclusive calls Are they connected and charged? For example, if you have a Virgin Media landline, you have to pay 6.84p per minute to call 0845 or 0870 numbers, plus a connection charge of 6.84p. If you live in Scotland, visit moneyadvicescotland.org.uk to find contact details for debt advice in your local area, Citizens Advice 2. 05:22, my recent bill has charges for phone calls that was not made from anyone in my household.ive been wth virgin media for a while and we just dont use the landline at all so i dont know how these calls are being made via my account, 17-01-2023 All you need to do is make a payment to clear the outstanding amount. 2. We have options to help, depending on what situation youre in. Greece. If the statement with the number is badly written it can also mislead people into thinking a number is free when it actually depends on your call package or minute allowance. 17-09-2022 You can view your bill online. However, youll still be able to receive calls and texts, and make calls to emergency services. Call us on 0800 064 3847 In store Find your nearest store Still in contract elsewhere? 17-01-2023 To select this package, simply choose the Weekend chatter plan and then personalise your order in the checkout to Anytime chatter. Is the volume turned up? What kind of noise is it? Thank you very much for the reply, unfortunately the link wont open so Im still unsure of call charges. . 2. If your household is with both Virgin Media and O2 and you have Volt benefits, you can pay your O2 bill online by visiting My O2 on the Help and Support page. 10:07. Ofcom said in 2017 that it expected other providers to follow suit, which the Post Office did, instituting a similar scale price reduction to BT, while at the time Virgin Media launched a Talk Protected plan. If were able to get hold of you, and receive no payment, we may have to disconnect your services completely. Do you find you call a lot of mobile numbers and want to reduce your bill? Want to check on any charges youve received on your landline? Explore landline international calls Th. Luxembourg, 11. There could be a known fault in your area, so check our Service Status Here youll be able to see outages on the network or if theres a problem with your own telephone line. The earlier you get in touch with us, the sooner we can work together to sort things out. Germany, 7. The only difference being 03 numbers are not linked to a specific location). If its a stuttered dial tone, you could have a voicemail message. You can do this by calling your Virgin phone number from another mobile phone. 3. Here are some check points to make sure your phones are in good working order. Hopefully the VM tech will identify the issue and resolve. Fideres says almost 600,000 UK landline-only customers, most of them elderly, have been charged excessive prices since 2009. You are experiencing 'phantom call charges'. If youve activated call barring, double check the number youre trying to ring hasnt been blocked. For free, unbiased and easy-to-access money tools, information and advice visit moneyadviceservice.org.uk, Money Advice Scotland Welcome to Virgin Medias help and support page. See this page for further details, including a link to the everyday call charges pdf. Further exclusions & legal stuff apply. 1. To help solve landline issues when connected into the Hub, you can: If your virgin phone line is not working, There could be a network issue in your area by signing in to your My Virgin Media account you can: Is the volume turned up? 0500 To help solve landline issues when connected through the plug socket, you can: There could be a network issue in your area by signing in to your My Virgin Media account you can: You can get our superfast speeds without a phoneline because our broadband runs on fibre-optic cables and coax cables, not a traditional copper telephone line. Here youll see your latest bill amount, and any payments youve made towards that bill since it was produced. Do you have family or friends overseas and find yourself calling abroad a lot? You will be charged the normal landline calling rate for 03 numbers (the same rate as 01 & 02 numbers. Why not upgrade to our Evening & weekend chatter package itll give you inclusive evening and weekend calls to UK mobile numbers. Virgin Phone Switchover. To get a truly great deal, you may want to consider a landline and broadband bundle. If you take a bundle with both Virgin Media and O2, youll have separate contracts and bills one for Virgin Media, and another for O2. You can also find out your access charge by looking at your Virgin Media bill, checking your tariff or visiting https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/advice/uk-calling. Make your Caller Display private. Its often cheaper to take a broadband and phone deal than to have home broadband without a landline so, why not combine both services into the same package, and one easy bill. You'll hear a message telling you what zone youre in. The only difference being 03 numbers are not linked to a specific location). And check if your phone has a ringer switch on the side, as this could be switched off. To read these documents you need Acrobat Reader. You can use our Service Status tool to see if theres any known local issues. UKs fastest widely available broadband Pick a category to get started. 1. And its all being done through a campaign called UK Calling. If we do need to put in restrictions, well try to contact you about what you need to pay to get your full service back. Account - Cable. Calling Parents V Media Landline number, not routing correctly from V Mobile, rings someone else. Generally, these kinds of premium numbers will be used for things like TV show voting or paid-for services like directory enquiries. Or, check out our Talk Add-ons and get great discounts on calls for as little as 2 extra a month. However, bank transfers or cheques may take a few days to clear. 2. If you call the 0345 number from a non-Virgin line, it might be charged at local call rates. Each service has a minimum contract length thats shown in your basket. Alternatively, get our Talk International 2 Add On and get low international call rates from 10p per minute to landline or mobile numbers in your chosen destination. Call us on 789 from your Virgin Mobile, 150 from a Virgin Media landline, or 0345 6000 789 * from any other line and well be happy to help. All Rights Reserved Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Virgin Media Community; Phone; Home Phone; Options. Economists at Fideres argue that almost 600,000 UK landline-only customers have been charged excessive prices since 2009. Our plans include line rental in the total price. Calls made outside of the call pack minutes are charged at our standard rates. The consultancy, which has conducted investigations into issues including customer compensation for raw sewage spillage, Covid test kit pricing and cryptocurrency scams, has notified Ofcom about what it believes is a potential breach of competition law and has called on the regulator to take action. Virgin Media. This promotion means you wont pay the usual setup fee of 35. With International anytime chatter you can make phone calls to them whenever it suits. Whether you intend to wake up at 3am to catch your friend in Sydney, Australia (wheres its 1pm), you wont tot up a hefty phone bill. Are they receiving power? Contact us to discuss payment options. I shall PM you now to get this booked in, on So whether it's technical issues, hub problems or you need support, we'll help you with our complete set of general help guides and answers - like our billing and payments help guides. They vary from giving a few extra days to pay your bill, to offering you a reduced service for up to six months so that you can stay with us while paying back what you owe in an affordable way. Select our best landline add-on with one of our broadband plans. 07-10-2022 9:25:39 PM Netherlands, 12. There will be no charge for this visit unless: The technician diagnoses the faults as not being caused by our network/equipment The technician discovers that the fault or problem relates to your equipment The technician discovers that the fault or problem relates to any system that we are not responsible forThe technician will confirm during their visit if any of these instances apply, and if so, a 25 charge will be applied to your account. Youll be asked a few simple questions to help the team understand your needs, like whether youre in full or part time employment, your location, housing situation, and the amount of money you owe. 09:27. Unscrew the two small screws and slide out the bottom half of the face plate. You will be charged the normal landline calling rate for 03 numbers (the same rate as 01 & 02 numbers. Fastest WiFi guarantee of any major provider Perhaps you dont want to confine your catchup time to just the weekend. As well as getting Weekend chatter as standard in your package, youll benefit from our range of Fibre Broadband, from M50 to M350. This way, youll be able to choose how much you pay, meaning you can break the bill into more manageable chunks. We like to think the landline deals in our bundles are affordable for every type of customer. Welcome to Virgin Media's Landline help and support page. Covers no dial tone, problems with incoming & outgoing calls & crackling lines. See if the line rings once and stops, or doesn't ring at all. Ofcom research has found that three-quarters of older customers have never switched provider, which has discouraged BTs rivals to match price reductions. Your phone may be faulty so try another one in the Hub same for extension leads. Vonage 2nd line. Remember, youll need to pay the outstanding amount on or before the payment due date. The person from the bank said their number was a free number but the Virgin call operator said I will be charged- so Im really confused and cant find the call charges either. You can also pay your O2 bill using My O2. First, we need your home phone zone this is based on your area and how you connect your phone. Manage My Calls (3 monthly) Call Divert, Call Waiting, Voicemail Plus. Fideres estimates that, if providers were forced to roll back their prices to match the 2009 level, TalkTalks customers would have saved 103m, and Virgin Media and SSEs customers 48m. Have a family member or friend living abroad? StepChange Debt Charity Weekend chatter, our standard price plan, is 19 a month for line rental. Lets explore some of the things you should consider: 2. Youll get all the benefits of Anytime chatter, as well as inclusive minutes to make international calls to mobiles and landlines in 50 popular destinations. There are less restrictions so you can catch up with your family and friends whenever it suits you. Youll need to pay a one-off activation fee of 35 when you place your order. Home Phone Dont have a voicemail message, but can still hear the tone? The access charge is what we charge you per minute for connecting the call. How do you set up call forwarding? 3. Calls to international, national, local and Irish mobile numbers Transfer your current phone number to Virgin Media when you move; Includes call waiting, call forwarding, voicemail and more A tariff to suit you World Talk * Free local and national calls to fixed landlines & Irish mobiles at all times Sign in to My Virgin Media where you can order a replacement or buy a new one. For the latter, the issue is often explained by a 'crossed line' though the former means of connection is not immune from phantom call charges either. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, youll still be charged 30 for this service. Learn all about Virgin landline call costs here. To select this package, simply choose the Weekend chatter plan and then personalise your order in the checkout to International anytime chatter. Denmark, 5. Landline plus a bit extra Make sure they're not off the hook and that all cords are plugged in and secure. Note: If youve added Anonymous Call Reject, this will block callers who withhold their number. Find other useful step-by-step guides For a full list of telephone charges download our everyday call charges guide. Needless to say VM should refund you the excess charges. Theyll be able to accommodate you making payments over a longer time. Once the white power light on the front of the Hub is solidly lit, youre good to go. If its not a technical issue you need help with then were here to support you on any account problems you might have from upgrading your services to finding out what packages we can offer you. 00:10. Service numbers starting with 084, 087, 09 & 118 wont be covered by your bundle and will cost you extra to call. I've just been looking through the Virgin Media home phone charges document, and there is a call connection charge of 6p for most numbers - including FREEphone 0800/0500/0808 numbers. If youre unable to make the payment in full, dont worry. the number is 0123 000 0000Can this be blocked and refunded? Run simple tests on your kit If you are interested in understanding your finances better you can take the first step right now and try their online debt advice tool today it only takes a minute. Our bills have gone from 50 per month to 200 per month!!! - edited Remember: 4. The hardest part is choosing the best combination deal for your household. All our customers can get good deals, not just newbies and switchers. You can call 0870 and 0345 numbers for free with your BT landline. Upgrade your Talk Plan for an extra monthly charge, and you'll get unlimited calls to certain numbers or during times not covered by our regular plan. If you can't dial out at the test socket, then the line is likely to be at fault. If we do need to restrict your services, well try to contact you about the next steps. Thanks in advance, 17-09-2022 10:04 If thats you, then our Evening & weekend chatter is right up your alley. Posted in Home Phone. Switched On Families. For all Virgin Media customers who prefer to make calls from the landline then the best way to make international calls is with Virgin Media Talk More International Anytime. I shall PM you now to assist further. Thank you for reaching out to us in our community and welcome back, Virgin Mobile calls are free for the first 60 minutes, standard ppm rates apply thereafter. Take a look at connection in area. Here you'll find all the help you need for Virgin Media related problems and issues. 17-01-2023 You can enjoy inclusive any-time-of-the-day calls to UK landlines and UK mobiles. for more information. Being charged for calls that should be included. Thousands of Virgin Media customers in UK hit by outages, Mobile and broadband prices: UK watchdog reviews inflation-busting rises, UKorders sale of Russian-backed broadband firm Upp over security risk, Telecoms firms investigated for failing to warn UK customers of price rises, Vodafone is still not moving the dial for its unhappy investors, BTwarns of more job losses as rising bills force bigger cost-cutting drive, BTis feeling the squeeze as inflation clouds its future, BTstaff to strike on 29 July and 1 August, Virgin Media O2 explores bid for rival TalkTalk, 600m class action suit seeking 500 compensation. Fideres argues that there has been an abuse of pricing by landline providers that could breach competition rules and, indirectly, equality laws because two-thirds of customers with landline-only deals are 65 or older. Unlimited minutes to landlines and mobiles in 22 countries Countries included are listed below: Excludes calls to premium rate, SMS and non-geographic numbers. If none of the above are working, call us on 150 from your Virgin Media Phone or Virgin mobile, or 0345 454 1111* from any other phone. Priority is a service from O2 that current Virgin Media customers aged 16+ can also use. Take Virgin Media's Talk More International Anytime package, for example. To restore your services and make a payment All you need to do is pick the category that best suits the phone line problem you're having and then follow the easy step-by-step instructions on the page. Virgin does not allow customers to block suspicious numbers calling again. A trio of telecoms firms have been accused of overcharging hundreds of thousands of landline-only customers by almost 200m, according to research. Is 0151 your local area code by any chance? If your circumstances have changed, dont worry were here to support you. 08:10. Unfortunately, if we cant get hold of you, well need to suspend your service and you wont be able to use our network until you pay the outstanding balance. For a little extra a month you could upgrade to one of our other landline tariffs. Your phone could be faulty so try another one in the Hub same for extension leads. But you'll have to pay extra for calls to 0871 and 0844 numbers. they'll charge, if you're not covered by a warranty. . 17-01-2023 If youre having trouble paying your O2 mobile bills, please get in contact with the O2 Payment Management Team on the Payment Support page. Your phone may have been temporarily reduced to incoming calls, because of a late payment. Firstly calls to any local or national number begging 01, 02, 03 are treated the same. 00:06 Simply: Now that weve focused on the essentials of our landline packages, lets get into some of the details. International anytime chatter Stay up late or rise early and give that special someone a ring from your landline. Click Mark as Helpful Answer or use Kudos to say thanks, on Why am I being charged for call from my landline when I do not have a landline. Forget international calling cards now you can give them a ring from your landline with International anytime chatter. 19-09-2022 1:28:58 PM. In short, no, you dont need a landline to get broadband. Check our Service Status to see if there are any outages on the network or if theres a problem with your own telephone line. Intelligent WiFi Pod Trial. What you'll get exactly depends on what plan you pick. Get all the benefits of Anytime chatter, on top of inclusive minutes for international calls to mobiles & landlines in 50 countries.. If you live in England, Wales or Scotland visit nationaldebtline.org for debt advice and information. But here Ofcoms finding, and BTs voluntary price reduction provides a clear benchmark., Of the UKs landline-only customers, the majority were with BT, and we provisionally concluded that the company had significant market power, said a spokesperson for Ofcom. As of July 1st 2015, the regulator, Ofcom, is changing the way these numbers are charged for to make the cost of calls clearer. Is 0151 your local area code by any chance? In 2021, BT agreed a further five-year deal to protect pricing as consumer group Collective Action on Landlines (Call) launched a 600m class action suit seeking 500 compensation for each of . Phone: Speak to Virgin Media's customer services by calling 0345 454 1111 for free. If you feel we have overcharged you, then please get in touch and well be happy to go over your bill. Check out our mobile call costs. The service charge: This is the rest of the call charge. Virgin Media services are only available in eligible Virgin Media network areas. First, unplug all phones and any equipment from your telephone sockets make sure nothings left plugged in. You can check your account online to see whether you need to make a payment. The standard landline plan, Weekend chatter, gives you unlimited weekend calls to UK landlines. Find out how we can support you with payment of your Freestyle credit agreement or request a payment holiday. You're paying for the call plan and the ability to make the calls at set times without incurring charges, if we remove the line from connecting via your hub, you would lose the ability to make/ receive calls. Note: Certain phone numbers wont accept your calls if youve set your phone to withheld. Calls made outside of the call pack minutes are charged at our standard rates, 2023 Virgin Media. Exclusive: Economists say market power of TalkTalk, Virgin Media and SSE may allow them to set excessive prices.
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