Further information on the Code and ABTAs assistance in resolving disputes can be found on www.abta.com. Read more about Your choices when a flight is disrupted. All rentals are subject to availability and the car rental companies' standard Terms & Conditions apply. Head over to theSIXT website for more information. 12.4. We use cookies to ensure you have an easy, quick and reliable experience whilst using the Virgin Atlantic Holidays website. Any new booking conditions will be published on our website and will have immediate effect. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, (or your credit card issuer where applicable). If thepoints do not show on your account within six weeks, please see ourmissingpoints pageto find out how to claim them back. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels. Flying Club Red members receive theSIXT Express Card, Flying Club Silver members receive theSIXT Gold Card, Flying Club Gold members receive theSIXT Platinum Card. Please also see clause 11.1 (Air Passenger Rights and Air Travel Organisers Licensing (Amendment) (EU Exit) Regulations 2019). WebIt is suitable for children (both able bodied and disabled) between 2 and 4 years old, weighing between 22lb - 44lb (10-20kg), whose height is 40 (100cm) or less and who can sit upright in their own aircraft seat. If your passport is in its final year, you should check with the Embassy of the country you are visiting. We are not responsible for the provision of the Excursion or Locally Booked Excursion or for anything that happens during the course of its provision by the supplier. Collision Damage Waiver (Cover for damage to the hire car) Extended Protection (Extended third party cover up to $1million) Uninsured Motorist protection. Qualifying rentals are car rentals of a single vehicle for one (1) or more consecutive days (a qualifying rental means each consecutive twenty four (24) hour period). 5. To make a booking please visit the partnership booking sitewww.avis.co.uk/virginflyingclubor directly on the link below. Canadian tariffs. Read more about delayed baggage. For more information on key rights under the Package Travel and Linked Travel Arrangements Regulations 2018: https://www.legislation.gov.uk/uksi/2018/634/contents/made, Virgin Atlantic Holidays Website Conditions. Accessibility | If we become aware of, or are notified of, any fraud or illegal activity associated with the payment for the booking, the booking will be cancelled and you will be liable for all costs and expenses arising from such cancellation, without prejudice to any action that may be taken against us. 5.2. You will only be able to change or cancel your flight if you have not checked-in online. 12.1. The Foreign, Commonwealth and Development Office and National Travel Health Network and Centre have up to date advice on staying safe and healthy abroad. Any such terms shall be incorporated into your Contract with us and will apply to you on that journey. Delivering baggage on time 4. 7.7. As some of the accommodation and resorts featured may lack even the simplest facilities, such as ramps for wheelchairs, lifts etc, it is important that, when booking, you advise us of any disabilities and special requirements to make sure the holiday meets your specific needs. No licence is granted in respect of those intellectual property rights; and. You must inform us without undue delay of any issues with any of the travel services included in your booking please see clause 13 (If you have a complaint) for how to make a complaint in destination. If a price on our booking confirmation, website, brochures or promotional material is obviously incorrect, a booking made on that price will not be valid and we reserve the right to cancel the booking, unless you wish to pay the correct price. Web24/7 Roadside Assistance. WebVirgin Atlantic policies Conditions of carriage Article 10 Refunds 10.1 Refundable Tickets (a) Some Tickets are sold at discounted fares and may be partly or completely non-refundable if you cancel your booking. 16.2 You acknowledge that the suppliers providing your holiday, including but not limited to airlines, hotels and excursion providers, will need to comply with national and/or local guidance and requirements relating to Covid-19, and have implemented certain measures as a result. In this event we will contact passengers who have booked with us directly, either via our website or our own Customer Service Centre using the mobile telephone number and/or e mail address given to us at the time the booking was made. We will deduct from this refund our administration expenses incurred. There may be other charges to pay under our standard Virgin Holidays terms and conditions or on the conditions of carriage for Virgin Atlantic . Refunds for lost tickets may take longer as we have to ensure they have not been found and used or already refunded. Rentals on consecutive days without a flight in between will be considered one rental. Allowing reservations to be held or cancelled without penalty for 24 hours 5. With over 5000 locations in 168 countries, find the car you need wherever you need it and earn Virginpoints every time you rent with Avis. You must be satisfied that your insurance fully covers all your personal requirements including, without limitation, full Covid-19 cover, personal belongings, loss of baggage/money, any pre-existing medical conditions, cancellation charges, medical and/or other expenses, repatriation and assistance costs in the event of accident or illness and car rental and/or any activities that you have booked or may book (including, without limitation, any additional cover for skiing/extreme sports/adventure travel). This flight will be operated by our partner, Delta, and will occur daily. For full details of what personal data we collect about you, how and why we use it, who we disclose it to, and how we protect your privacy in accordance with the UK GDPR, please see our Privacy Policy at https://www.virginholidays.co.uk/important/privacy-statement . You should be aware that some Suppliers (e.g. Alamo Rent A Car, the largest car rental provider to international travellers visiting North America and operating since 1974, is a value-oriented, internationally recognised brand serving the rental needs of airport and downtown leisure travellers. By accessing this Web Site you agree that Virgin Atlantic Holidays will not be liable for any direct, indirect or consequential loss arising from the use of the information and material contained in this Web Site or from your access of other material on the internet via web links from this Web Site. With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs. The compensation that we offer does not exclude you from claiming more if you are entitled to do so. The Package Travel and Linked Travel Arrangements Regulations 2018 can be found at -https://www.legislation.gov.uk/uksi/2018/634/contents/made. Your booking and ticket must reflect your first and last names only. Who do I write to? The Virgin Atlantic Credit Card may have rental car insurance, though its not guaranteed. If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. Assisting We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. You will find an Avis rental station in nearly every major city and airport throughout the world with a large range of vehicles to suit your needs. The balance of the cost of your arrangements (including any surcharge where applicable) is due no later than12 weeks prior to your departure. If you have any specific dietary needs or severe allergies please contact us to discuss your personal needs. Failure to obtain an ESTA could result in the passenger being denied boarding by the airline. The following terms shall have the meanings set out below when used in these Booking Conditions: 'We', 'Our', 'Us', 'Virgin Atlantic Holidays' means Virgin Holidays Limited. We will try to respond to your email within 24 hours. accommodation only), the financial protection referred to above does not apply. These Booking Conditions may be varied by us at any time and at our sole discretion. If they are not, you will be unable to board the flight. Under the Air Passenger Rights and Air Travel Organisers Licensing (Amendment) (EU Exit) Regulations 2019, you have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. Cancellations and amendments made to bookin g You have the right to cancel your booking with Virgin Holidays Ltd at any point, however cancellation charges may apply. Such charges will be advised at the time of booking. By making your booking with Virgin Holidays Ltd you are accepting such charges. years of age may be subject to additional costs. 15.6.We are to be regarded as having all benefit of any limitation of compensation contained in these Booking Conditions, in addition to any applicable International Conventions (including, without limitation, the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation) and any limitation of liability provided for in any applicable conditions of carriage of the transport companies that provide the travel services that make up your booking (e.g. If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. Your rights to a refund and/or compensation from us are set out in these Booking Conditions. We reserve the right to cancel your booking. WebOur USA car hire includes: Free Additional Driver in every rental 1000 Bonus Virgin Atlantic Frequent Flyer member miles when you show your card at the Alamo counter No Cancellation or Amendment Fees 24/7 Roadside Assistance Online Check In Check in Your insurance premium is non-refundable. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Accessibility | 24/7 worldwide medical assistance Our new direct Virgin Atlantic service commences 22nd October 2023. Reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday price from us. Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF. Pointswill be awarded on all qualifying retail and contract rates except tour operator, staff, prepaid, insurance replacement and other discounted rates. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. If you are in the USA or Canada pleaseemail:USAreps@virginholidays.com. If they are unable to resolve the problem, you should contact us straight away on the details shown in your travel documentation and well do everything reasonably possible to resolve your complaint whilst youre on holiday. Contingency Plan for Lengthy Tarmac Delays. 5.1. Our Customer Service agents will advise you of other fares that may be available and will help identify the lowest published fare for your needs. Please note: For full details on passport requirements for your chosen holiday destination, please contact the Identity and Passport Service on 0300 222 0000 or the US Embassy on 0207 499 9000. Please note: In accordance with Air Navigation Orders, in order to qualify for infant status, a child must be under 2 years of age on the day of their return flight. Offer valid at participating National locations in Europe and North America. Many will automatically add a daily charge to your onboard account. Changes to website 7. For more details, see ourcookie policy. The CARES harness can be used in the Economy and Premium cabins but must be fitted within the last row of a cabin zone. If the organiser or, in some Member States, the retailer becomes insolvent, payments will be refunded. There is always at least one trader who is liable for the proper performance of all the travel services included in the contract. You shall have no rights to the proprietary software and related documentation, or any enhancements or modifications thereto, provided to you in order to access this Web Site ("Access Software"). 1.3 After we receive your booking and all appropriate payments and, if the arrangements you wish to book are available, we will confirm your booking to you and issue a confirmation invoice. 9.2. Special requests and medical information. Do check before you book and regularly before you travel for updates as the advice can change. If this occurs overseas then you will become responsible and liable for arranging and paying for your return journey home in addition to any other members of your group who cannot or will not travel without you. Should the price of your travel arrangements go down due to the changes mentioned in clause 7.1 above, then any refund due will be paid to you. 1.12 FOR ALL Walt Disney World TICKET HOLDERS: For Disney Park entry, both a valid ticket and a date-specific theme park reservation via the Disney Park Pass System are required. Flight disruption policy Read more. Or call UK 0844 249 0107 USA +1 (877) 868 2755. This will be the case even if the travel services did not comply with the laws and standards of the UK which would have applied had those services been provided in the UK. Virgin Atlantic Overview. You can also view a summary ofEC Regulation. If you book via any other Avis channel then you will only be eligible for the basic Virgin Points and will not be eligible for any promotional points or discounts. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks.If youre unsure, you can delay any additional payments by choosing a new time to travel by requesting a Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. This Web Site contains links to other related World Wide Web Internet sites, resources and sponsors of this Web Site. It is your responsibility to ensure sufficient funds or credit are available to cover the amount required by the Supplier. 12.7. Copying or storing of any Content for other than personal use is expressly prohibited without prior written permission from Virgin Atlantic Holidays or the copyright holder identified in the copyright notice contained in the Contents; 1.3.2All copies must maintain copyright and other intellectual property notices contained in the original material; 1.3.3The products, technologies or processes illustrated or described in this Web Site may be the subject of other intellectual property rights reserved by Virgin Atlantic Holidays or by other third parties. 7.4 We reserve the right to amend the price of any unsold travel arrangements at any time. Bookings made by credit card or debit card no longer incur a fee. On very rare occasions unforeseen events may cause a lengthy onboard delay either before take off or after landing. If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Canadian tariffs. Unavoidable and extraordinary circumstances means any events or circumstances which neither we nor the suppliers of any service(s) in question could have foreseen or avoided, even if all due care had been exercised. Follow the link for more information on our overbooking policies. Period before departure when Compensation payable per adult Should you decide to cancel due to a price increase of more than 8%, you must exercise your right to do so within 14 days from the issue date printed on your invoice. Looking for inspiration? We are able to change the price of your package booking after you have booked as a result of changes: (i) in the price of the carriage of passengers resulting from changes to the cost of fuel or other power sources; (ii) in the level of taxes or fees imposed by third parties including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; or (iii) to exchange rates relevant to your booking. This publication is provided "as is" without any warranty (either express or implied) or implied term of any kind, including but not limited to any implied warranties or implied terms of satisfactory quality, fitness for a particular purpose or non-infringement.
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