And another for Sept. 12. The people in collections say they have no way of waiving the fee; however, that is a complete lie and these collection agencies and EZ Pass New York are taking advantage of people with these cash less toll lanes and hitting people with over thousands of dollars in toll fees which they won't waive which is unfair especially if your an EZ Pass account holder. How can I have excessive EZ Pass fees waived in the state waived? WebIf you use the Tag when your bank account has insufficient funds and payment is not made by means of your back-up credit card, you may incur administrative fees of up to $50 per occurrence; be charged the full, undiscounted charge; and/or be asked to surrender the Tag to E-ZPass via certified mail or to plaza personnel. He noted that even if he was writing to the wrong address within the organization, his letters should have been forwarded to the correct department. Reach Karin Price Mueller at Bamboozled@NJAdvanceMedia.com. In cases like this, it would be best to collect all the proof you could surrounding your case, then contact your customer service center to file the dispute. $200 in fees for $3 in tolls and potential jail time. The E-ZPass Customer Service Representatives will review your explanation and determine if this is an inadvertant unpaid transaction per New Hampshire E-ZPass Rules & Regulations. If so, your processing/administrative fee will be waived. We recommend enabling JavaScript for the best experience using our website. Nobody at E-ZPass finds it unusual to have 25 violations.". So Vuolo wrote to E-ZPass again on Dec. 14, detailing his long saga of wrongful violations and unanswered communications. None of his letters, sent return receipt requested, were answered. Privacy Policy $200 in fees for $3 in tolls. E-ZPass is an electronic toll collection system that allows you to prepay your tolls, eliminating the need to stop at the toll plaza. Submit a complaint and get your issue resolved. Pay by plate: Pay each toll, plus $3.95 admin fee per day of your Rent an E-ZPass: $9.99 per rental day before taxes/fees which covers the cost of the tolls. The websites for both Dollar and Thrifty only refer to ". Happy Holidays. "It appears that E-ZPass has a completely different approach, which is signing for letters and then ignoring them," Vuolo wrote. In less than two months, an unpaid $1 toll can balloon to a charge of $88.50. Based in Virginia, USA. I have a question about my E-ZPass account. He noted that he had sent four complaint letters to the other address, return receipt requested, and none were answered. transponder today. On Aug. 17, Vuolo sent another letter, repeating what he said in the first letter, adding the new violation notices and again requesting a new transponder. If toll roads are unavoidable or worth the extra cost, the easiest way to avoid toll convenience fees is to bring your own E-ZPass with you. Even if the system has been widely used for over thirty years, people often commit mistakes. I have no way of knowing This time, I was sure to sign and date the form and directed someone to call me to discuss this since I cant reach any E-Z Pass CS rep by phone. Because of this mistake, Hertz offered to waive the toll amount and administrative fee "to help make this right and retain your future business.". Vuolo wrote his third letter, again explaining the problem and asking for a new transponder. Customer can login to their account at. You will find stories of people who received multiple letters and havent faced any consequences yet. Other oddities happened with Vuolo's transponder. While we reviewed the records, Vuolo DE Department of Transportations toll violations (not paying toll/going through ez pass without $ on account) used to charge the $1.00 toll and a $10 fee admin fee for running the toll. Vuolo received a notice saying his registration could be suspended related to an unanswered Oct. 12 violation. This site does not include all credit card companies or all available credit card offers. What do I do? Yes. I pre-recorded message kept telling me how busy they were and that I could go online to pay or dispute the violation. Car to a pickup truck with four tires is acceptable. They will require between 48 and 72 hours to be activated. This petition starter stood up and took action. In the time since I got the $100 in toll violation fees, I got EZPass and got a transponder, so I hoped the toll could just get charged to my new EZPass and the fees Therefore, it is highly The administrative fee may be waived for first time offenders if the missed toll payment is made promptly. The state said in the last three years it has collected on average8.4% of toll debt. Copyright 2023 WABC-TV. On 8/22/22 I called and called the phone number the E-Z Pass statement and online provide to me for Customer Service/violation. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. Feeney said at the direction of the Turnpike Authority, Xerox -- which handles E-ZPass -- conducted a review to see what went wrong. Given my personal experience, I can only imagine the exponential cost to NJ taxpayers to support NJ Administration! Vuolo got a call on Jan. 7 from a customer service rep who said her office reviewed his complaints "with a fine-toothed comb.". 100 times the original amount. The cost to pay by plate is $2.05 per toll. "Prior to October 10th it (the sign at the tolls) would tell you when your account was low, then I would go and replenish it. -Once the transaction becomes a "violation", a notice is sent that includes a $50 administrative fee - this fee often get waived as a one-time courtesy, with every case being unique. Cashless Tolling has generated significant and sustained improvements for motorists and the environment through decreased travel times, reduced congestion, lower carbon emissions, and has improved safety throughout the system. Tolls by mail and excessive "administrative fees". Still, getting multiple toll violation notices in the same year can be pretty expensive. "It seems all of a sudden I'm getting possible suspension notices but not one response to any of my complaint letters," Vuolo said. If it has, the toll will post to the customer account at the E-ZPass rate and no violation notice is sent. Ralph Vuolo stands with his car. But we're hearing from scores of consumers who are are saying it's a big loss for them after getting hit with fines in the thousands - facing collections - even after some say they've paid the tolls. Each toll violation results in the following: A civil penalty surcharge of $12.50 is added if the toll violation remains unpaid after 42 days. At the same time, first-time offenders may get away with it and pay only the tolls total cost instead. 2x points on all other eligible purchases. Open and complete your form directly in your browser faster than ever before with the editor toolkit. This is highway robbery," he said. (973) 368-1656. The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. Both customers were granted a one time courtesy and had nearly 6 grand in penalties dismissed. But Vuolo was able to show he paid that fee on Oct. 30, and he wrote another complaint letter -- return receipt requested. The standard price for an E-ZPass Administrative Fee varies depending on the state. A week later, the online invoice still showed a $59.99 balance due and my credit card was charged for this full amount. If the license plate is registered to a transponder, it'll bill that account. If not, we'll let you know what Vuolo has to report. We reviewed a two-inch stack that included violation notices, letters to E-ZPass, fax confirmations and postal receipts. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. Vuolo suggested that rather than send so many violation notices, E-ZPass should simply -- as a saver of both money and time -- deduct the amount due from his account, given that E-ZPass knows it was his car and what charge was due. They reported back that Mr. Voulo's letters were processed incorrectly after they were scanned into the system, Feeney said. Refer to this step by step process to sign up for an E-ZPass: Buy an E-ZPass at an On-the-Go Retail Location. If unpaid after 60 days he asked. Therefore, it is highly recommended to act on them once you receive them, instead of just letting them pass. But alas, no response. This is a Department of Safety - NH State Police issue. "No pun intended. Compare the cost in points or miles to cash, and see which option is best. What should I do? That's how we found the toll-free option that we used when leaving the Boston airport area. Here's an an example. As to the lack of specific disclosure of the tolling fees at booking, the spokesperson provided the following comment: In addition to waiving the toll fees, the spokesperson offered a $100 voucher toward a future reservation. Are Delaware's toll fines fair? It also promised to waive all initial first time violation fees once it's received full payment for tolls owed. Vuolo tried to get an answer online on Dec. 4. They will have 60 days from the date of the letter to settle toll debts. Supplies can be picked up at any of the three local walk-in centers located in Concord, Nashua and Portsmouth. Is this where the problem began? He called E-ZPass to make sure he was writing to the correct address, and he was given a different one. NHDOT and its representatives are held to the same privacy standard as outlined in RSA 236:31, however law enforcement personnel may be able to obtain records upon court intervention or exigent circumstances. WebPlease contact the E-ZPass Service Center at once to update your account information and receive instructions on how to correct the problem at 1-888-860-9361. Are Delaware's toll fines fair? Brienza recently got socked with thousands in fines after his account balance went into the negative. Enjoy Complimentary Marriott Bonvoy Gold Elite Status with your Card. Follow him on Twitter @holveck_brandon. Please click (https://www.ezpassva.com) here to navigate to our Production site. Freedom of Information Act | You could end up being billed for a prior renter's tolls. After youve committed the offense, you will receive a toll violation notice in your mail two weeks after the event happened. Customer must have a cell phone number and email address listed on their account. Here are the, instructions on how to enable JavaScript in your web browser. This review was chosen algorithmically as the most valued customer feedback. Each time he answered a violation, it showed the toll fee was charged to his account -- his account was always in good standing -- and the administrative fee was waived. My wife Katie and I were renting the car for a week but we would only need to use the toll pass twice -- once leaving the airport and another time returning to the airport. If you don't want to go through the hassle of getting an E-ZPass, renters may be able to pay the toll directly to the toll agency to avoid the convenience fee charged by the rental car company.
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