The desk clerk told me not to worry about a room charge since I had only been in the room 20 minutes. They aren't licensed to operate in California. Suspicious myself of the amount and how it had been charged I connected the hotel and the workers itself could not believe the amount that had been changed. How much the hotel gets and how much getaroom take from that is between them. The floor wa On June 1, I booked a room at the Super 8 in Peru, IL for June 15, 16, & 17. Took me a few days to unravel and thanks to fellow travelers for posting here, which helped me figure it out. I believe CCI Hotel reservations is ripping people off. 1. never use CCI services; there are many others available, 2) insist on full disclosure of fees in advance, 3) insist on a statement of terms and conditions. Are you a travel agent that uses hotelbeds sometimes? Regardless of what you thought you booked, all reservations through Getaroom is prepaid. I had a similar experience this weekend. BEWARE, they may steal your money also and you cannot get them to give your money back! Your password has been sent to the specified email address. SO many bad companies out there, this is well documented here. Before joining a network, make sure the Wi-Fi connection is secure and hosted through the hotel. ComplaintsBoard.com is a leading complaint resolution website on the Internet. When my credit card statement arrived, I saw a charge from CCI Reservations for $381.47 and a booking charge of $12.99. I responded back to CCI informing them I have disputed the charges with my credit card company. Were you booking pre-paid non-refundable rooms for a large group of people for long stay somewhere and you picked Getaroom because they seemed cheapest? we paid $1,178.00 for seven nights. From the reviews I have been reading I will never use you again. They STOLE money from my credit card and did nothing! Please refund my monies owed to American Express in good will. We were unknowingly redirected in the reservation process and didn't even realize it until now. They refused to cancel for me and have charged by credit card almost $1000, a charge which I can not get reversed. I called the local number for the Holiday Inn Express in Alliance, Ne. Also be sure you have your R# for the reservation or they refuse to talk to you. "It is not included, unfortunately, " she said. Sue the hotel. 670 Verdae Boulevard CCI*Hotel Res/getaroom.com is absolutely fraudulent and still doing the same thing to customers without any remorese. Welcome to our customer reviews and complaints page for CCI Hotel Reservations. In certain locations, the tax amount may also include government-imposed service fees or other fees not paid directly to the taxing authorities but required by law to be collected by the hotel. Ref. I asked about cancellation and was told that I could cancel the reservation anytime up to 72 hours before the check in date. I had the same experience as many other people, including a cloned website and the surprise overcharge for "tax recovery and service fees" of $169.52. It was a charge for the same hotel . I would avoid this companyI thought I was dealing with the hotel directly or Pricelineit seems I was rerouted to this fraudulent company. Our Role as Agent. Due to Covid exposure we canceled a hotel reservation that was made thru CCI Hotel Reservations, which was the booking number on the hotel's website. What a fraudshould not exist! total cost $281.89. I do not even own a Mastercard. I booked a room for a business trip. Also be sure you have your R# for the reservation or they refuse to talk to you. This was not mentioned until check out also. Called the number on the page to make a direct booking with hotel. They then informed me they couldnt cancel as the hotel wont allow cancellations. I ask to speak with a manager, i got nothing. Wrong, my credit card company contacted the company and they refused to refund the charges and said the charges were non-refundable and they had communicated that to me at the time I called to cancel. I simply booked directly with Days Inn and am disputing the charge with my credit card company. What a scam! Barclays Bank failed to help me get my money back that these internet pirates stole from me so I guess I lose . This will surely increase the credibility of your complaint. due to the covid 19 restrictions the wedding we going to attend was cancelled so I decided to cancel the reservation. CCI Hotel Reservations | Better Business Bureau Profile I called Visa to cancel the purchase, but Visa said, "Once we press, I agree, we were responsible for the charge.". "You can't, " the fellow said. Double charges for hotel res. Beware of these crooks, I am sure based in some [censored]ty open sewer place in Chenay India. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. Found out they charged me the amount in US dollars plus more so one room went from 125 Cnd to 260 cnd (160 usd). Inadvertently checked the box "accepting terms and conditions" - cc company says their hands are tied. My husband booked accidentally through this site and paid up front, didn't end up getting an email confirmation so when he tried to call and cancel, he could not give them a "reservation number' and from there 1 1/2 hrs later after being transferred over and over again with each person on the other end asking for the reservation number, each one of them said they could not help him bc he didn't have the number to give them. CCI Hotel Reservation misleads consumers to think they're booking online or via phone directly with a hotel. At check in I provided my credit card again but was charged for the room again at that time. Cancelled the reservation at CCI and was then informed I would be refunded 1/2 of the original fee which was $438.24. they want you to buy in to get assistance from their help desk. Did you browse all the search results and see the official Hilton site and use it, or did you just search and then click one of the top search results which came up, which ended up being an Advertisement for this awful CCI? I did not realize I was booking through them. although it looks I drove to the address and it was a hospital I called the hotel and was informed that they were near San Diego, Ca. But after they take your money or credit card information, they would appear as CCI*Hotel Res with [protected] TX as the merchant. Peter Kornelisse, chief security officer at Booking.com, said the firm. I reserved 2 rooms at LaQuinta Inns in Kerrville TX for the night of November 25, 2021. This CCI conducts illegal behavior by misrepresenting themselves and should be prosecuted. Do you mean you chose to use Getaroom and booked $30 000 or 30 000 Pounds of hotel rooms? My credit card was charged an additional $521.80 for "Tax Recovery Charges and Service Fees". Hotel charge was $309 and they charged my credit card $500, what a crook. This comment was posted by a verified customer. They referred me to their relocation specialists who spent two hours trying to find me accommodations. This is fraud plain and simple and they should be shut down - Of course, I thought I was calling the hotel direct - they have it rigged so it looks that way. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. We arrived at the Papago Inn only to discover that the room we were given was disgusting with a broken bathroom door that had peeling paint, orange water damage stains all over bathroom baseboard, walls soft and water damaged, ceiling Be aware of this scam. I was told I would get a refund and that I would get a confirmation email within 24 hours I have not. Submit a complaint and get your issue resolved. Could be 30,000 pesos. Allegedly at a 3 star hotel, but the price seemed high for that. - Nyckel, machine learning API Buyer beware it's a scam and you get stuck with HUGE costs. I was just scammed for sixty dollars by CCI Hot-Res through Getaroom. They appear as www.reservations.com or www.getaroom.com. I never pay before a stay, only at checkout and certainly would not agree to pay a $553.73 fee. Immediately I got an alert on my phone for several charges. On May 7, 2021 I reserved a room at this Holiday Inn Express Hotel and Suites for my daughter and her family travelling from Tennessee in order to visit her father who was gravely ill and hospitalized. Do not use any 3rd party that wants to charge you up front for room, incidentals, fees, or taxes, without being able to pay in person at check in. Please DO NOT book with this fraudulent company and be VERY careful when you are booking hotels online as this site mimics legitimate hotels sites. Neither the hotel, CCi, or Visa was willing to do anything about this obvious fraudulent charge. Dear CCI, on Dec. 30, I made a reservation with what I was made to believe was It would be helpful to explain the process you went though so other people dont end up booking on the CCI site when they assumed they were booking on another site or with the hotel itself. But we were only traveling for our boys soccer game so booked a two night stay, then found out we only had to stay one night. So at the time of your reservation, youve agreed to the reservation being prepaid. And please respond to mr, I am such a nervous wreck over this misunderstanding When I arrived at hampton inn un baytown, tx I got charged for that room again. As soon as I got home I checked my cc statement and saw two charges - one for $125.14 and a service charge of $14.99. Upon speaking with CCI HOTELS @ 18003271200. Also be sure you have your R# for the reservation or they refuse to talk to you. Clicked on the "website" tab to go to that local businesses page. Be careful when you book a room online. When I got to the motel, I was informed CCI declined my card. I called as soon as i realized my mistake the customer rep was being an ultimatum d*ck. QUITE A MARKUP. Only to find out later, that this was a fraud. Redirected from Hyatt Place web site to CCI . I was told I would need to contact CCI to have the taxes reversed. When I made the reservation, it showed the charge at $75 for the room plus additional $5.00+ tax charge. > They should have told you about any service charge but if challenged I expect they will suggest this is indicated on their website within their booking terms and your call to their number was from their website so you should be aware. When I called the hotel directly they had no record of my reservation. I was advised that, due to the COVID19 pandemic, our event had been cancelled. I called the company again thinking it was the Hyatt to cancel the reservation and was told that it was not refundable. R2591421145, 3 night total $1388.51 with an addition $822.48 for Tax recovery Charges and Service Fee. Price quoted was $84.65. Will try to talk directly with hotel/motel in the future. yours was $700.00 more. I tried 4-5 times. CCI Over charged our account 53.00, the room was only 60.20..pretty nice upcharge profit for doing nothing!!! Coincidence? We should have paid $832.96, a difference of $475.02, which the so called booking agency kept. I have a feeling most issues are when people use their mobile/cell and find using google easier than opening the browser option and then not reading the smaller phone screen properly. I was told there is a service charge (for hitting a button on the computer), taxes and a slew of "other charges". Ask the hotel to give you a room in the same or better category. Trip Planning - How to Protect your Travel Plans. On Monday, February 6, 2023, I booked a stay at the Embassy Suites Greenville Golf Resort & Conference Center Thursday September 22. Fraudulently charged to my card using a virtual card. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I called the hotel to verify; they did not have a duplicate reservation and did not receive a payment from CCI. I thought that was my room charge. I made reservation for two separate room: Holiday inn say they never received the booking. Checking in, the night supervisor found our reservation. . Used them to book a hotel and they never actually made the reservation. So, I booked the room through Super 8. They are completely dishonest and I am unable to speak to anyone to discuss this. My credit card charge says CCIHOTEL 800-468-3578. On Sept. 3, driving into Connecticut as dusk approached, we pulled over and went online to book a hotel. This people are crooks that need to be put out of business. They promise a great rate then charge one's card and then slap a hug fee (often same cost of rooms). Have you disputed the charge with your payment card? So Cheapoair works with Getaroom for hotel bookings. Horrible company with horrible policies. Same thing happened to me with doubletree hotel. How were you redirected and from where? However, since our rates are discounted, youre still going to save the most money by reserving with us. Kind of weird, a 3rd party using another 3rd party, but it was legitimate nonetheless. During the call, I informed the reservation agent the stay was tax exempt. "We were told breakfast was included when we made the reservation." Cci*hotel Reservation "Let's just cancel it, " I said. We use cookies to improve your experience on our site and to show you personalised advertising. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. My complaint though is with the reservation desk. Was charged 529.96. I cancelled room immediately and tried contacting to receive refund. I booked a n hotel room at Swissotel Al Murooj Ho DUBAI AX with booking.com and my Hotel room was $ 748.34. Quoted price quoted by Lago Mar was $3, 300 told me my Paul, my reservation My wife booked seven nights at Courtyard by Marriott in Tucson. I thought that my reservation was made through the hotel, but apparently it was "hijacked" by Hotel Values and Getaroom.com. COUNTY OCCUPANCY TAX $6.29 This is the Better Business Bureau entry on this company. Contacted what I taught was a hotel only 5 hrs away from me the agent took my information, card payment information as if it was the local hotel and not telling me I would paying the amount in USD. We tried to book a hotel at the Hilton in Santa Fe, moments after booking the room online; we realized we had been redirected to CCI*HOTEL RES. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you. Cci*hotel Reservation No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I thought we were talking to hotel directly. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). I got an email from the hotel asking CCI to refund us in full & sent it to their customer care email. The Hotel charged us $782.22; CCI charged us $1,060.91, including a fee of $277.69 which was not disclosed, nor were any conditions disclosed. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). Customer reviews have given it 1 out of 5 stars, and more than 1,800 complaints have been filed in the past three years. My intention was to contact the Hampton Inn directly and book a room at a government rate. Marriott then charged us an additional charge for the last night. Neither the hotel, CCi, or Visa was willing to do anything about this obvious fraudulent charge. Caveat Emptor. CCI Hotel review: fraudulent charges to my credit card Totally turning them in to the BBB! She suggested that I email Getaroom.com (apparently a related business) and they will answer my questions. This is totally misleading and overcharging any consumer . CCI*Hotel Reservations Review - Ccihotel reservations - Ripoff Report On my departing receipt from the hotel, the $521.80 charge did not show up. Even if you don't reach out to the hotel while you're booking, it's worth contacting the property before you arrive. He said it was too late he had already acted and could not change the booking that I never authorized. Plus they added a $553.73 charge for what they call a service fee? We got duped for $300 + which doesn't seem like alot, compared to what others may have been stiffed with. So almost $500 I have been scammed due to this company or scammers whatever you want to call them. You should have done research first, Reed. I contacted the hotel and found they had charged CCI for three nights even though I did not even spend one night. ** until I went back some months while viewing my statement. Was this done on your phone, or on your home computer or iPad/tablet? CCI sent me a copy of their receipt. And considering Refund $48.12 to my credit card. According to the new breakout the additional fees on top of the base hotel price was entered in category called 'Tax Recovery Fee'. I will not bother to call this people since it will be waste of time (they know this) and I will end up irritated and accomplish nothing. So now I'm caught in a catch 22. [protected] was listed. Just talked to the hotel directly and was told the charge for 2 nights was on 249.68 (114.43/night). Going to small claims. Chevy Chase, MD. When I called CCI Bookings to get my money back I was told I missed the 48 hour period before my check in date for doing so. I wanted to know (1) what the charges were for and (2) what tax entities the taxes were for. They promise a great rate then charge one's card and then slap a hug fee (often same cost of rooms). Bottom line I'm out $394.46 for nothing. Later I got a text and email indicating that my total bill was $146.00 which included a $50+ for a membership. Many secured connections require a two-step verification process. He than offered me a 18% refund but never gave me a confirmation email of proof. I called CCI and explained my situation, the rep Melanie told me I would have to contact the hotel directly and have them confirm that I left. After going over costs and requirements and that all other hotels in the area were booked full, I began to get suspect. After checking cc invoice a week later noticed I had a charge of 260cnd. However, we didn't even know that we were transferred to this website in the first place! How did you get rerouted to Getaroom? I dont really understand the transaction, could you explain it from the beginning with info including the other hotel and where you got the phone number you called? Need more info if you want help. Reservation No. I was convinced that I was talking to the front desk and made the reservation under that premise, the rate was $93.00 but when I checked into the hotel front desk clerk told me that I had made the reservation via Priceline and not the front desk, this is when I realized I have been scammed. You have two seperate issues - The Service Fee, and you have the whole thing backwards. The reservation was made within 24 hours so neither the booking site or now my credit card company will provide and relief from this fraud. So many things to watch out for. Do you think it was Hilton who redirected you? I have found numerous reviews about them, WARNING people. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). Booked a reservation for a 2 night stay. I booked accommodation at the Holiday Inn in Fiji and was overcharged. thinking I was talking to the hotel I made a reservation for a four night stay.
Rosedale, Ms Murders, Articles C