The place I found I could update a shipping address for passes is at the AXS Fan account page. You will also be entering into a separate contract with the buyer, allowing us to transfer your tickets and the corresponding tickets to them. If you are unable to provide this information, the box office may refuse to provide your tickets to you, and we will not be responsible for your inability to enter the event. After that, the package will be returned to the sender. Click on Transfer to Bank. I have just made a simple request. Refunds will generally be issued if an event is canceled and not rescheduled, however, this is determined by our Clients, and not by AXS. You are prohibited from selling or offering for sale your tickets where such prohibition was disclosed prior to completion of your purchase. We and designated personnel of the applicable Client are authorized to perform any action on your behalf that you could otherwise perform if instructed by someone in possession of your account authorization information. This policy will apply regardless of how the error occurred. Order #******* *** Expedited by ***MI Expedited Tracking #************************** Coachella Weekend 1 2023 FRI Apr 14 SUN Apr 16, 2023 I never received these. The customer service team should be able to help you update the delivery address. We will comply with law enforcement requests and may provide them with all information you submit to us to assist in any investigation or prosecution they may conduct (without providing notice to you, unless otherwise required by law). Tickets and/or parking rights are also "locked" (not available) for a short time while customers complete their purchase. If UPS will not pick up the package, you can drop it at a local UPS store or other shipping facility, with the senders address on the package. If you do not receive a confirmation, if you receive an error message, or if you discover an error in the information provided, contact customer service immediately at [emailprotected] to ensure your transaction was completed and that your information is correct. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. How do I make changes to a delivery I have sent? You also agree that you are responsible, as a seller of tickets, for paying all taxes, if any, associated with your sale of tickets through the Service, and any fees we may impose on sellers related to the sale. Unfortunately this decision was not made by AXS, as AXS is solely a ticket Vendor. Create a SeatGeek account with the same email you used to purchase these tickets on Ticketmaster. By: Author Olin Wade (Remodel or Move Stuff). Individuals in possession of a recording device are subject to confiscation and/or ejection. Violation thereof is grounds for revocation, seizure or cancellation without refund. Youll only be charged if your intercept request is completed. Ticket purchases must be paid in full at the time of purchase, unless a payment plan is offered and entered into at the time of purchase (for example, if a payment plan is offered for season tickets). After this horrible customer service experience, I'm debating whether I should just take this issue up through my AMEX card and not go to the festival. 3. AXS or the Client may send a summary of your purchase to the email address you provided to our Service. You will be advised of any such limits during the purchase process, or by a system limitation on the number of tickets you may purchase during your online session. You can redirect a package or make a delivery change when you log in to UPS.com and enable UPS My Choice. BBB Business Profiles may not be reproduced for sales or promotional purposes. Once you report the wrong delivery, a customer service representative will help resolve the issue by following the UPS Claims Management System guidelines and policies. In most instances, tickets delivered via mobile delivery to your AXS account will not incur a delivery charge. Ticket Delivery . Unlawful resale (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. If any Holder does not comply with any laws, mandates, health orders or directives, promoter or venue terms, conditions or rules, then the promoter or venue operator may refuse admission or require any Holder to leave the venue and you/Holder will not be entitled to a refund. This Agreement is incorporated into the Terms of Use and, in addition to the Privacy Policy, the following terms and conditions (this Agreement) apply to all listings and transactions on the Service and sale or use of tickets issued via the Service, whether issued by AXS or Clients. 4. Delivery of the tickets shall be made in accordance with the Delivery of Tickets Section below. They will then be able to help you route the package in the right direction. 4. 1,669 total complaints in the last 3 years. If you hold tickets to an event that is postponed or canceled, we encourage you to check on the Service website for updated event information, or to directly contact the venue or event organizer to obtain information about postponed dates of the event and whether there is an applicable refund. Your email address will not be published. **SurePost packages are upgraded to UPS Ground, which are delivered by UPS, not the U.S. The updated address must be within the same country of origin as the original address, and the package must not have left the facility yet in order for the address to be changed. If you are the sender of the package, you can change the delivery address via your UPS account. Latecomers may be seated at the discretion of Client or venue. AXS is not responsible for the acts or omissions of any venue or Client. ATTENDEE PROMISE & HEALTH ACKNOWLEDGEMENT: You agree to follow event policies (including health and safety policies) and posted instructions while at the event. This does not apply to "Adult Signature Required" deliveries. 732 complaints closed in the last 12 months. Holder grants venue permission to utilize their name, image, voice, actions, statements and likeness (collectively, Personage) in any form, format, media, display or other use made of, or at, the event in any medium, whether known or hereinafter created, or context for any purpose, including commercial, without further authorization from or compensation to Holder. How can I change or correct the delivery address for a FedEx package Ive already shipped? Change My Address. You can contact UPS directly to see if this is an option for you. If you have an account, log in to UPS.com and open your My Choice dashboard. I called as soon as I opened the package and saw that there was nothing (other than the paper) inside. Becoming a UPS My Choice member is free and gives you greater control over when and where your shipments will be delivered. Supercharge your business shipping with total visibility and control. AXS is not responsible for failure of delivery or any losses incurred as a result of a purchasers failure to provide an accurate address. Information sent to the email address you provide will be deemed to be delivered to you, regardless whether you check your email, provide an incorrect address, or if the message is marked as junk or spam., Assumption of Risk, Waiver & Limitation of Liability. In these cases, customer service will attempt to contact you, using the information we have on file. I am sorry to hear that your order was not received. My sister and I were very excited to see Muse. Our helpline allows current and potential customers to manage/set-up their account information in any way that is permitted by the Service. If neither of these options are feasible, you could try contacting the delivery service, such as USPS or UPS, and request a new shipping label with the correct address. If we suspect, in our sole discretion, fraudulent or other illegal activity (whether from the buyer or seller of any transaction). Members are charged an additional fee for each confirmed 2-hour delivery window request. You can get monitor and take more control of your shipments with our easy-to-use online tools and resources. Members have the option to have deliveries brought to a different address, be delivered on a different day or pick up deliveries at a UPS location, as well as tell your UPS driver where to leave packages when you aren't home. You can request delivery changes online through your shipping history and the tracking page, WorldShip, UPS CampusShip, or Quantum View. Unfortunately your request is denied. Some shippers restrict the ability to change your delivery. I also do not understand why they did not send with signature required. We do not have any legal authority to complete a purchase on your behalf, and do not act as your agent. The tournament is in about four weeks in ********* **. All fees and charges relating to your transaction will be disclosed to you during the purchase process. Sign in to your account on AXS.com or in the AXS app. If the package was sent to an incorrect address, then the sender is responsible. From the app, you are only able to change your zip code and password. We do not guarantee that any online event will be available in any particular format or that an event will be compatible with any specific system, application, or device. However, the ticket price has decreased so much these days and it is impossible to resell my ticket even close to its original price when other fans can get cheaper tickets on AXS website. By entering the venue/event, you voluntarily assume all risks related to exposure to COVID-19 and confirm that you will adhere to local quarantine requirements and public health guidelines, including but not limited to the CDC quarantine guidelines available at https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html. We or the Client have the right to reject or cancel any purchase, including if we suspect fraud or any other issues with payment or suspicious account activity or for other suspected violations of this Agreement or our Terms of Use. All ticket prices for events that occur in Canada are stated in Canadian Dollars. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'remodelormove_com-mobile-leaderboard-2','ezslot_29',167,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-2-0');The shipper should also be responsible for making sure the package is able to be tracked. Holder hereby forever releases, waives, discharges and agrees not to sue AXS, Client, Anschutz Entertainment Group, Inc., any owner, manager, operator, or sponsor of the venue, any promoter, producer, or sponsors of the event, any leagues, teams, artists, advertisers or suppliers of the event, and their respective parents, subsidiaries, affiliates, owners, members, managers, directors, officers, past and present employees, volunteers, agents, representatives, successors and assigns (collectively, Releasees) for any known or unknown claims, losses, damages, liability, demands or actions incident to entering the venue and/or attending the event, whether such risks and dangers occur before, during, or after the event, including injury or death relating to COVID-19 or any other illness or injury that Holder may sustain while at the venue or related to attending the Event, regardless of whether caused by the negligence or other fault of Releasees or any third party (Claims). We have updated our list of supported web browsers. Do Not Sell or Share My Personal Information, Specify where at my home to leave packages, Deliver my packages to another address****, Deliver to a UPS Access Point location*. You understand that the event for which you purchase a ticket shall be presented in accordance with applicable public health conditions as of the date of such event and which may change at any time as determined by federal, state, or local government agencies or instrumentalities, artists or the promoter; such requirements may include, without limitation, changes to capacity, attendance procedures and entry requirements, such as proof of vaccination and/or a negative COVID-19 test, and other protective measures such as requiring attendees to wear face coverings. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Hand your package to your friend when it arrives or change your shipping address to theirs (it will still have your name on it though so please alert your friend). Hi I'm ********* from **. How can I check the status of my tickets to see if they have been shipped? No refunds are offered for online (virtual) events unless the event is canceled. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. Tickets may not be used for any contests, sweepstakes, or promotional or commercial purposes without the prior written permission of AXS, the Client, or applicable party relative to the event. Some account services require a fee to make changes to the delivery address. Refunds can take 5-7 business days for the funds to be received. Holder agrees not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. VIRTUAL (ONLINE) EVENTS. The fees and charges we assess may be greater than our actual cost of providing those services, and we may retain a portion of all such fees and charges as profit. What is will call and how do I pick up my tickets? On the first delivery attempt, a shipping label is left at the recipients door. Thank you. Such circumstances include, but are not limited to, the following: In these instances and as part of the cancellation of any transaction, AXS reserves the right to remove any relevant sales proceeds from the Resale Ticket sellers AXS account, process a reversal of a prior funds transfer made to the seller or charge the Payment Method on file for such seller and/or cancel a pending transaction, whether for Resale Tickets or Primary Tickets. If you do not receive your tickets by 4/28/23 please email us directly for ticket to be manually sent to you. I am just so upset. Thanks for signing up for the event guide! Get answers to product and service FAQs quickly, without having to make a call. Use our FAQ Hub to easily access our most-asked questions about tracking, delivery, account management, billingand much more. I used the wrong email address for my e-tickets. **************************************************************************We apologize for the inconvenience. We recommend using one of the following browsers to access this site. Find information on our most convenient and affordable shipping and mailing services. Enter a transfer amount and select a transfer. Exceeding these limits may result in cancellation of orders without notice. Thank you for contacting AXS. Occasionally, we receive incorrect billing or Payment Method information for an order that can delay processing and delivery. Please note that orders are processed only after a billing address and other billing information has been verified. Please keep in mind that keep in mind that if a false charge back is filed then purchasing ability may be restricted. Welcome to USPS.com. On April 6, 2023 (the date of the concert), I received an email from AXS, ****************************** with a re line "Important: Your Tickets for MUSE 4/6/23". 2. Thank you for contacting AXS. By providing payment details and choosing to complete the checkout process on our Service, you are agreeing for us to debit or authorize payment for the transaction via the Payment Method provided. You agree not to hold us liable for your failure to comply with any law or our failure to notify you of, or properly apply, any law. Verification of information may be required prior to the acknowledgment or completion of any purchase. In order to change the address on a UPS package, you will need to contact the sender and let them know the new address. The Service cannot be responsible for transactions that were not completed or for assumptions that a transaction was completed even though you did not receive a confirmation. The customer service representative can help correct the address if possible. 2. The event is copyrighted, and Holder agrees not to transmit, distribute or sell (or aid in such activity), in any media now or hereafter existing, any description, account, picture, video, audio or other form of exploitation or reproduction of the event without Releasees written consent. x. Thank you for contacting AXS. I try to chat with people from AXS and they cant find mi transaction. You are solely responsible for making a purchase, based on the information provided on our Service. Remember, in order to prevent ticket misuse or to comply with any applicable requirements such as related to the ADA, our Client may at their discretion require the person purchasing tickets to be the person that uses the ticket, and therefore may require verification of identity at entry. Will Call . Absolutely ridiculous. To access our helpline services, current customers must provide specific personally identifiable information that matches the current information in the account. Holder also understands that at an event, the Holder assumes and bears all risks of inclement weather or force majeure events (including injury or cancellation). On January 11 2023 I purchased to VIP First weekend passes to Coachella and one VIP Parking. For help with your AXS order/account . Except as otherwise prohibited above, tickets may be resold by Holder using the Service in accordance with our Clients instructions. Unfortunately, it is not possible to change a shipping address after an order has been shipped through UPS. Tickets purchased for an event during multiple online sessions on the Service may be totaled to ensure that any limitations imposed by the Client is not exceeded. Customer Reviews are not used in the calculation of BBB Rating. A fee will be charged for additional requests. If you purchase tickets to an online event, we do not guarantee that your device or network will have the necessary bandwidth or capabilities to stream the event at a suitable speed, and you bear all risk with regard to such transmission. It may also include a request for a re-delivery after the initial delivery attempt fails due to a customer issue (such as incorrect address provided). 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. The tickets were canceled due to fraudulent activity on the part of the original purchaser (the person who transferred the tickets to you). 2023 If you are still unable to view them you would need to uninstall and reinstall the AXS app and then log back in and they should be there. Yes, it is possible to reroute a UPS package. Postal Service. UPS will generally attempt to deliver a package three times before returning it to the sender. x, Hello! It is important for businesses to have a process in place to be able to easily handle customer requests for delivery changes as it can be an important part of providing a satisfactory customer service experience. You acknowledge and accept that actual processing time may vary by seconds or in unusual cases, by minutes, from the exact time specified. - and then was told that there was no explanation for this other than the seller may have bought too many tickets in violation of a policy. Sign up now. According to the CDC, older adults and people of all ages with serious underlying medical conditions may be at higher risk of death or severe illness from COVID-19. I did not approve a second charge they're impossible to get a hold of idk what else to do. If UPS delivers a package that isnt yours, its important to take the appropriate steps to return the package to the sender. AXS acts as a sales agent of its Clients with respect to ticket sales, and therefore AXS will apply also to our Client with respect to that Clients actions, rights, or obligations with respect to the purchase, sale or use of tickets or attendance at an event, and to the Clients use of the Service to list, sell, issue and deliver tickets. AXS was solely the method of delivery in this matter. You can try contacting them if you have any questions." SAFETY AND SECURITY. I have sent the company numerous emails on an approximate date Id receive the tickets on. Shipping information, if any, is provided at checkout. Please review your tickets carefully, including date and location of the event and your seat selection, before completing your transaction. Certain events may have restricted delivery options, as well as delayed delivery windows (for example, tickets for online events will typically be delivered to your AXS account immediately following purchase), and tickets for certain live events may not be delivered until a date closer to the event). On the second delivery attempt, the driver will attempt to deliver the package to the exact address. In order to collect your tickets at the box office, you will be asked for order confirmation, proof of identity and the Payment Method used for the transaction. To do this on the date of the concert! If the amount that you pay for a ticket is obviously incorrect, regardless of whether it is an error in a price posted on the Service or otherwise communicated to you, or if you are able to order tickets before their scheduled on-sale date, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid. The promoters of the event reserve the right to change ticket prices, event location, restrict selling/transferring and seating assignments based upon supply and demand for the event. When does will call open and close? **SurePost packages are upgraded to UPS Ground, which are delivered by UPS, not the U.S. We act on behalf of a seller (our Client) when selling Primary tickets. Additionally, you agree to comply with these conditions and all applicable laws, statutes, ordinances and regulations regarding the use of the Service, listing of tickets for sale, solicitation of offers for purchase and the resale of tickets. If an interception is not possible, you may have to arrange an alternate delivery with the recipient, such as requesting the package be held at the local UPS facility. The tracking number states they were delivered to my mail box which is in a nest of boxes at *********** complex. If the address cannot be corrected, the package will need to be returned. Be the first to know. You also agree to pay any applicable sales or other taxes, including, but not limited to, any applicable admissions tax.You are urged to review all pages displayed during your completion of a purchase. Changing your UPS delivery address typically does not cost anything, however if you need to change the address of a package that has already been shipped, additional charges may apply. We reserve the right to increase or decrease these fees at any time without advance notice for future transactions. These fees and charges represent, among other things, the costs we incur in providing our goods and services to you. You can get monitor and take more control of your shipments with our easy-to-use online tools and resources. If you missed a delivery, you received a UPS Delivery Notice letting you know that your driver was unable to deliver your package. If an event is canceled (without being rescheduled), listings for tickets to such event will be terminated. And if youre a business owner or high-volume shipper, check out the many benefits of a customized tracking dashboard. We make no representations or warranties about the quality of your watching experience or your display. Any ticket issued via the Service is a revocable license. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. We do not review, nor do we warrant or guarantee, the accuracy of any information provided by Resale Ticket. I am sorry that your package was received with the wristbands missing it is truly unfortunate. I ordered my wristband for the first weekend of the *********** Jazz Fest and had it mailed to me by the specific instructions of my friend. What are the most common delivery methods? (United States) If a customer does not complete their purchase, previously locked tickets and/or parking rights are released and made available for purchase. In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. Members are charged an additional fee for each confirmed 2-hour delivery window request. There is no charge for members with a UAP Preference to redirect all packages directly to a UPS Access Point location. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third-party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through AXS, our Client, authorized partners or from the venue box office to ensure ticket authenticity. WARNING: COVID-19 is an extremely contagious disease that can lead to severe illness and death. At the time of the sale, you will receive an email confirmation showing your net proceeds from the sale, and information on how the proceeds due to you from any sale transaction will be made available to you. Please consult the seller fee information found within our Service. Listings are not considered retracted until they have been processed and a system confirmation has been issued. After talking to AXS through an online chat (I have screen shots of the chat) she informed me it was a policy and there was nothing she could do, stating it's a policy..but this policy is nowhere to be found until AFTER you purchase tickets. Required fields are marked *. By purchasing or accepting tickets to an event or other item on the Service, you agree to be bound by the terms and conditions and other rules of our specific Client and the venue where the specific event is being held.
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