PSTN considerations when upgrading to Teams from Skype for Business PDF SBC with Zoom Phone Carrier Peering Configuration Note DO NOT ATTEMPT TO UPDATE TO MINIMUM FIRMWARE OR HARD RESET THE PHONE PRIOR TO MOVING THE USER BACK TO YOUR ON PREMISES ENVIRONMENT. How you acquire and manage phone numbers differs depending on your PSTN connectivity option. How the Public Switched Telephone Network Works - Plum Voice Phone System servers and traffic traverse this network. Webex Calling supports these customers with the ability to select PSTN connectivity on a site-by-site basis. Link2Teams-Direct Routing As A Service For more information about how to implement your voice migration for each of these scenarios, see the following articles: PSTN considerations when upgrading to Teams for IT administrators. If necessary, assign the Teams license. If you answer yes to the following, then Phone System with Calling Plan is the right solution for you: However, your situation might be more complex. You can choose to configure and manage this option, or it can be configured and managed by your carrier or partner (ask if your carrier or partner provides this option). This solution provides your business with a smooth migration from on-premises deployments to the cloud at a pace that meets your business strategy. Published date: June 14, 2021. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Enable users for Enterprise Voice online and Phone System Voicemail (performed using Remote PowerShell. If youre a small to medium business (300 or fewer people), Microsoft now bundles Phone System with a Domestic Calling Plan. For information about managing phone numbers for Calling Plan, see Manage phone numbers for Calling Plans. PSTN. User accounts in a hybrid environment with PSTN connectivity The value in the cloud is what matters for Teams. Azure Cloud Calling is an all-in-the-cloud telephony solution for Communication Services. If you are porting numbers to Microsoft, you should coordinate the timing of this operation to occur when the port occurs. A user in Skype for Business on-premises with Enterprise Voice, who will be moving to online and using a Microsoft Calling plan. Teams Phone Mobile. Functionality described in this document is currently in public preview. The user's PSTN connectivity is also on-premises. Plan Phone System with on-premises PSTN connectivity in Skype for You might want the simplest solutionPhone System with Calling Plan. This option is Microsoft's all-in-the-cloud solution that provides Private Branch Exchange (PBX) functionality and calls to the Public Switched Telephone Network (PSTN), as shown in the following diagram. With Cisco Calling Plans, customers can order, port, and provision PSTN numbers directly from Control Hub, eliminating the friction caused by multiple points of administration. For more information, see Considerations for Calling Plans. Assign a Voice Routing Policy (performed while the users are homed on-premises). You get numbers directly from Microsoft and can call phones around the world. For information on how to configure Teams Phone Mobile, see Configure Teams Phone Mobile. (Recommended) Active Directory Federation Services (AD FS). You need to interoperate with third-party PBXs and/or equipment such as overhead pagers, analog devices, and so on. Flexible PSTN connectivity options provide maximum service flexibility for businesses looking to migrate to Zoom Phone. Plan your voice solution in Microsoft Teams - Microsoft Teams If you need basic information about upgrading to Teams, start here: When migrating your voice solution, there are four possible calling scenarios when moving to TeamsOnly mode: A user in Skype for Business Online, with a Microsoft Calling Plan. In that case you will need to utilise both an SBC and a Microsoft Cloud Connect Edition solution (CCE). Cloud PABX with On-premises PSTN connectivity - Kloud Blog Phone System provides complete PBX capabilities for your organization. Your enterprise's own network The quality of the real-time media is heavily dependent on your own network: especially the WiFi network and the quality of the interconnect used to reach the cloud. You don't need to retain your current PSTN carrier. For more information, see Phone System Direct Routing and Calling Plans. Microsoft acts as your PSTN carrier, as shown in the following diagram: If you answer yes to the following, then Voice Calling (PSTN) is the right solution for you: This option requires an uninterrupted connection to Azure Communication Services. Sign up to stay in the loop! A user in Skype for Business on-premises with Enterprise Voice, who will be moving to online and using a Microsoft Calling plan. Simplified management that comes with all-in-one solution is important. Phone System works with Teams clients and certified devices. For Operator Connect, each user is automatically enabled for emergency calling. Contoso voice migration case study If your existing carrier participates in the Microsoft Teams Phone Mobile program, they can manage the service for bringing PSTN calling to Teams. Phone System with your own PSTN mobile carrier by using Teams Phone Mobile. BYOC via PREMISE PEERING To migrate these users to TeamsOnly mode with PSTN functionality, you must enable the users for Direct Routing. Our Cisco-certified partners are world-class service providers that meet the highest standards of service quality, reliability and support. To learn more about Phone System, including licensing and plans, see PSTN Calling plans for Skype for Business. For an organization that is upgrading to Teams, the ultimate goal is to move all users to TeamsOnly mode. For example, Direct Routing requires additional steps to configure call routing. For more information, see Azure AD Connect. It's a cloud-based solution that's simple to set-up, inexpensive to use, and easy to scale. The user is required to have a registered emergency address associated with their assigned telephone number. (For details see Manage phone numbers for your organization.). For example, everyone should read about Phone System and understand the options for connecting to the Public Switched Telephone Network (PSTN). A PBX exists on-premises, or you can host it from the cloud securely. This is not necessarily the same as your generic Internet connection. Vincent and GrenadinesSudanSurinameSvalbard/Jan Mayen Isls.SwazilandSwedenSwitzerlandSyrian Arab RepublicTaiwanTajikistanTanzaniaThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTurks/Caicos Isls.TuvaluUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUS Minor Outlying Is.UruguayUzbekistanVanuatuVatican CityVenezuelaViet NamVirgin Islands (British)Virgin Islands (U.S.)Wallis/Futuna Isls.Western SaharaYemenZambiaZimbabwe. If you haven't already done so, configure the organization for Skype for Business hybrid. I would like to receive email communications about products and offerings from Cisco and its Affiliates. You want to use a primary company-owned, SIM-enabled mobile number for Teams Phone as a single number solution. To connect Phone System to the PSTN, you can choose from the following options: Calling Plan. Evaluating Direct Routing for Microsoft Teams telephony Practical Guidance Assessment For Voice (16802) | PDF - Scribd However, to enable users to make calls outside your organization, you need to connect Phone System to the Public Switched Telephone Network (PSTN). Phone System servers and traffic . The PSTN uses circuit switching (or switching) for connecting calls. How to get and manage phone numbers differs depending on your PSTN connectivity option. Creating users in online Skype for Business or Teams without first enabling them in on-premises pool with Enterprise Voice is not supported. Operator Connect is designed for organizations that: Teams Phone Mobile Assign a single business-provided cell phone number as your desktop, mobile and Teams Phone number. For information about auto attendants and call queues, see the following articles: Cloud Voicemail, powered by Azure Voicemail services, supports voicemail deposits to Exchange mailboxes only. You can use literally any telephony carrier with Communication Services. Which type of telephone number (subscriber or service) do I need? Uninterrupted connection to Microsoft 365. IP - Internet Protocol (IP) is the method of transmitting data to another server. Remember that a successful upgrade aligns technical and user readiness, so be sure to leverage our upgrade guidance as you navigate your journey to Teams. Unless you previously disabled the Teams license, no action should be necessary. Business VoIP phone systems use digital packet switching. Cisco UCM Cloud enables customers to connect their existing PSTN service to Cisco UCM Cloud using a local gateway or via a certified SIP trunk. You want to use Microsoft-managed access to the PSTN. But, now that Teams offers PSTN connectivity, it can fill some of the gaps between cloud-based and on-premises telephony. Note: If necessary, you can choose to connect a supported Session Border Controller (SBC) through Azure direct routing for interoperability with third-party PBXs, analog devices, and other third-party telephony equipment supported by the SBC. You want to use Microsoft-managed access to the PSTN. With Direct Routing, PSTN trunks connect directly to the Direct Routing service through your on-premises Session Border Controller (SBC). You can configure policies at any time. For dynamic emergency calling, additional configuration is required for routing emergency calls and possibly for partner connectivity. There are four different types of nodes: customer premises equipment (CPE), transmission, service, and switching. For more information about how to plan and configure LBR, see the following articles: Before reading the rest of this section on emergency calling considerations, make sure you've reviewed critical emergency calling concepts and definitions outlined in Manage emergency calling. For more information, see Considerations for Direct Routing. Regardless of configuration, the entire system is managed centrally through Control Hub. There are some differences in functionality, however, that affect how you configure certain Phone System features. Read this section if you're migrating from an existing voice solution to Teams. Auto attendants allow you to set up menu options to route calls based on caller input. Assuming the user is already functional in Skype for Business Online on-premises voice, the user already has Skype for Business Plan 2 and Microsoft Phone System. - Cloud PBX with Microsoft PSTN calling. Assign the Microsoft 365 or Office 365 licenses if necessary. For other scenarios, see Microsoft telephony solutions. With Phone System with on-premises PSTN connectivity, there are three networks involved, two of which the customer is responsible for but only one of which the enterprise staff has direct control over: Microsoft's Global Media Delivery Network Microsoft's global cloud network and infrastructure. Learn about the planning considerations for Phone System (Cloud PBX) with on-premises PSTN connectivity. Voice Calling (PSTN) is available in your region. A user in Skype for Business on-premises with Enterprise Voice, who will be moving to online and keeping on-premises PSTN connectivity. The sections that follow the table provide links to more information and details. Direct Routing is a way to provide a PSTN (public switched telephone network) connection to Microsoft Teams users so that they can make and receive external phone calls on any device using Teams. How to configure and manage dial plans that translate dialed phone numbers into an alternate format (typically E.164 format) for call authorization and call routing. This section explains different combinations of user creation, followed by a supportability statement. Required for all. (1.) For details, see Pair the SBC to the Direct Routing service of Phone System. Cloud PBX - onprem pstn Connectivity - integration with analog devices With native unlimited and metered calling plans, and the option to Bring Your Own Carrier to the Zoom cloud, customers have an unprecedented range of connectivity options to the PSTN. so you'll need a reliable internet connection to use it. Enabling users for Teams/Skype for Business is not supported if the user object is created directly in the Azure AD in a hybrid configuration. With Teams Phone Mobile, a users SIM-enabled phone number is also their Teams phone number.
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