The ATM cash withdrawal fees per transaction are as follows: There is a difference in fee due to the usage of different networks. You can then top up your HSBC accounts thereafter. For now we only support transfers ofHKD to HKD orCNY to CNY via FPS. Choose 'Submit'. Where can I check my small-value payment limit? You can delete the set-up instruction via the 'Manage instructions' page on HSBC Online or Mobile Banking and set up another account top-up instruction to link your same-name accounts again via 'Set up instructions' page. . Depending on the country/territory you are sending to, you'll need one or more of the following details: The usual way to obtain the bank details is to contact the payee directly and request the details from them. Any merchant app that supports FPS inbuilt apppayment. Cross-border disclosure. Signature required. HSBC Bank USA, N.A. The QR codescanner in'Pay with FPS' only works with FPS QR codes. Then choose the bank code and enter the recipients bank account number and name. Making the wait worthwhile | HSBC X How will I know if I have successfully registered for FPS? You can also check your FPS registration status on the HSBC HK Mobile Banking app. Read the step-by-step guide for HSBC HK App or HSBC Online Banking. If the merchant hasn't registered for autopay even if they are registered with FPS you'll need the standard account information to set up an autopay instruction for them. Quote your bill reference number if you need to raiseanenquiry orresolve a disputewith the merchant. To send money via your account number, this person will need to use the official name that your account is registered under. If you pay for your card yourself, the credit limit will reset on the Payment Due Date. If you are interested in opening an account with HSBC, familiarize yourself with our disclosures relating to terms and charges associated with an account here. Remark: eDDA means a direct debit authorisation set up by electronic means using HKICL FPS. Withdrawing cash at the participating merchant's point-of-sale terminals What does the Make a transfer function under 'FPS' on the HSBC HK Mobile Banking app let me do? HSBC Bank USA, N.A. Eligibility for an HSBC Credit Card: An existing locally-issued primary credit card owned for at least 12 months. Yes, you can pay other participating paymentservice providers via FPS. Top up HSBC accounts via eDDA service is free of charge at HSBC. If you're a new user, you'll be guided throughregistering a default debit account and setting a daily small-value paymentlimit. When you use the 'Pay with FPS' function to scan a QR code, the HSBC HK Mobile Banking app will ask you to verify your transaction using biometric authentication or Mobile Security Key verification. It also automatically takes the payment from your default debit account and sends it to your payee's default, so you don't have to make as many selections to complete the transaction. Does it incur any charges if I send money to another bank account via FPS? How can I set up standing instruction via internet banking? Find the answers and while you're at it, tell us how we could do better. To add a HSBC Integrated account as a registered payee, you need to first add the All-in-One integrated account number (with account suffix 833 or 888) as payee. Fees and charges may apply. The maximum ATM daily withdrawal limits shared with both local and overseas withdrawals are as follows: You can activate overseas withdrawals on behalf of your child or family member by visiting a HSBC branch in Hong Kong. PDF Online Banking payment limits - HSBC Want to know more? Note: If you submit more than one transfer request in the same day, the available transfer limit will be your daily transfer limit less the amount of the transfer that you have already requested/made. You can find this reference number in your transaction history via HSBC HK Mobile Banking app or PersonalInternet Banking website. . Deregistering the Business 23 12. We strongly recommend that you check your Personal Internet Banking email on the actual transfer day to confirm the status of your transfer request. Participation in the Business First Product is subject to bank approval. You may even embed a specific amount in yourQR code when receiving money. Send money via SWIFT in currencies including: If your desired currency is not listed on HSBC HK Mobile Banking App, please proceed to HSBC Online Banking. Is it the same as before? Go to 'Pay & Transfer'. I only need to enter a Proxy ID (mobile number, email address or FPS Identifier) to make payments with FPS. de is a valid FPS QR code and that it is up to date. amount, start date, frequency, repeats), verify details and confirm. You can log on to Personal Internet Banking and visit My banking > Daily payment and transfer limits > To non-registered accounts to check or adjust your daily limit for non-registered accounts. Member FDIC. A minimum annual income of PHP500,000 for HSBC Platinum Visa. If you have a phone banking PIN you can also request an ATM PIN by phone (Quick key: 5 then 3 then 3). Does the QR code scanner in 'Pay with FPS' function work with non-FPS QR codes? Step 2: Select your HSBC Credit Card from My Accounts. When are real-time rates available for Global Money Transfers? Can I also use a Proxy ID for autopay transactions? If you have previously set upautopay instructions, they will automatically carry over to FPS. PDF Annual Transaction Maintenance Monthly Fee Product Annual Yield - Hsbc Yes, you can change it. Integrated Hong Kong dollar savings account - the last 3 digits of the account number are 833 or 888. All rights reserved, This website is designed for use in Hong Kong. What currencies are supported by 'Top up HSBC accounts via eDDA' service? We often link to other websites, but we can't be responsible for their content. Log On Log Out Top of main content. you open the door . For details on the benefits of our integrated accounts or to open an account, call Customer Services on (852) 2233 3000 or visit any HSBC branch in Hong Kong. You won'thave to set them up again. PayMe from HSBC 24-hour Currency Exchange Renminbi Services Transfers and payments eCheque Services eStatement and eAdvice MPF Open a Hong Kong account Greater Bay Area Services Help and support Accessibility Ways to Bank HSBC HK App - Lite Mode Mobile Account Opening HSBC Online Banking Express Banking Important Notices Faster Payment System (FPS) What is HSBC Global Money Transfers? To keep your money secure, if you don't make any payments or transfer for a certain number of months, we'll reset your payment limits to zero. Tell us which account you want to make the payment from. The first 3 digits of your HSBC account number is the branch code, followed by a 7- or 9-digit account number. Unfortunately, you will not be able to add them to 'My payees' after paying by QR code. If you choose not to use HSBC as your default receiving account, your most recently registered account will become your new default. This is the maximum number of payments you want to allow in a specified period. Your new UnionPay chip card can't be used on the PLUS/Cirrus network. Click "Manage" on the right side of the screen, then select "Manage card and alerts". USA. You will not see the options e-Transferor Express Transfer anymore as most transfers will be done via FPS. To give you more ATM network options when travelling abroad, apart from the current UnionPay ATM card, we have introduced an additional chip card that uses the PLUS network. You will receive anotification toshow that yourinformation has changed. All rights reserved. This reference number can be found in your transaction history via HSBC HK Mobile Banking app or PersonalInternet Banking website. To use the PLUS ATM chip card abroad you'll need to activate the overseas ATM withdrawal limit before your departure as the default overseas ATM withdrawal limit is zero. For transfers in euros or US dollars, the cut-off time is 5.45pm, Monday to Friday (excluding Hong Kong public holidays). The family member who holds the card can also activate overseas withdrawals themselves at a HSBC or Hang Seng ATM in Hong Kong. In general, Hong Kong dollar/Renminbi transfers to other local banks can be done instantly . cover all card types owned by the customers both credit and debit cards. Credit Limit Increase - HSBC Help - HSBC Bank USA You can only make FPS transactions to people or businesses that use banks or Stored Value Facilities (SVF) operators in Hong Kong that have participated in FPS. Payments limits are subject to change and should be checked each time you make a payment. If you request for any overseas handling charges to be paid by yourself rather than by the payee, an overseas service charge will be deducted from your account separately at a later date, once the charge has been charged back by the overseas banks. Does the QR code in 'Show my FPS QR code' function work with non-FPS QR code scanners? Can I use FPS to send money to people or businesses that use a foreign bank account? Support is available Australia. How far in advance can I schedule a transfer? Can I activate more than one card at a time? The names displayed have different formats depending on the transactions. Learn more about Credit Card Limit | Credit Cards - HSBC PH These are considered transfers between your own accounts and so there are no limits. HSBC may offer to increase your credit card limit automatically, based on how responsibly you use your card. Real-time rates are available from Monday at 09:30 until Saturday at 05:00 Hong Kong Time, excluding bank holidays. Reminder note: If you wish to withdraw the maximum amount, you may have to do so more than once, depending on the dispensing limit per transaction of the ATM used. How can I activate the 'Overseas ATM Daily Withdrawal Limit' (including cash advance) and 'Overseas ATM Daily Transfer Limit'? However, a transfer to one of your accounts that is not encoded on your account card (for both debit and credit cards) would be considered a transfer to a non-registered account and subject to limits. 'Send like a local' transfers are fee-free for both the sender and the payee.*. Is there a function where I can send someone a request to pay me? HSBC UK Business Banking app 23 11. You can set a new overseaswithdrawal limitthrough: To set a newoverseas transfer limitlog on to Personal Internet Banking or visit a HSBC branch in Hong Kong. You can then select your HSBC HK Mobile Banking app from the payment options. If yourpaymentissuccessful,you'll receive an SMS and emailnotification from us. Please ensure that you submit the bank details in the specified bank code format. Start right away and find out more about our Pay and Transfer, Electric Vehicle Personal Instalment Loan, Submit documents for Credit Limit Increase, Submit documents for Cash Instalment Plan, Submit documents for the 100% Personal Loan Guarantee Scheme, Explore Financial Planning & Wealth Management, Instant RewardCash redemption at merchants, list of supported countries/regions and currencies, list of countries/regions and bank details, Download the PLUS ATM chip card enrolment form [PDF], And your nearest Express Banking location, Careers, media, investor and corporate information. Online payments available in USD or foreign currency. Can I place an order on one device and pay for it with the HSBC HK Mobile Banking app on a different device? 1) Log on to your internet banking and select Pay or Transfer under Move money in My banking. You can onlylinkone HSBC account for each Proxy ID. Bill Payment and Money Transfer Questions - HSBC HK Always remember anyone can post on the MSE forums, so it can be very different from our opinion. License #: OE67746. You can store an unlimited number of Domestic payees, which cover Bill, BACS and CHAPS payments. After downloading the form, fill it out carefully and truthfully. The limit cannot be increased except through downloading and print and completing and posting a form. There are some restrictions on renminbi transfers to China however - find out about Renminbi Services. * Set on the customer level i.e. How do I link my Hong Kong dollar Visa or MasterCard to my HSBC account so I can use my credit card at overseas ATMs? While some overseas PLUS network ATMs can access your bank account through your linked credit card, others will only be able to access your Visa or MasterCard credit card information. Select "Add a New payee" tab on top left hand side and fill in the payee details. When will I receive my new PLUS ATM chip card? Which local banks can I choose when I set up instructions to top up my HSBC accounts via eDDA? What is the daily transfer limit for my ATM card? The default daily payment limit with HSBC - telephone and internet - by user and for the whole business is 10K. Any changesyou make during FPS registration will be updated immediately, and your bank record will be updated accordingly. request to increase and/or decrease limits block/unblock your debit/credit card and report your debit/credit card lost or stolen FAQs for Credit Cards | Help and Support - HSBC IN We're unable to advise on the fees that other banks may charge for payments sent through Global Money Transfers. This information will also be shown on the confirmation screen after you have completed the payment. Any currency supported by both the sending and receiving accounts. The final charge settlement will be subject to the practice adopted by the overseas banks. How can I change my transfer limits for registered payees? Is there an option to add in additional details about the payment, such as invoice number? Yes, your payments count towards your small-value payment limit, which is shared across other payment methods via HSBC HK Mobile Banking app or Personal Internet Banking website. The lead-time for setting up new autoPay instructions depends on the arrangement with particular merchants or recipients. Can I use these networks with my new UnionPay ATM chip card? All Rights Reserved. How long does it take to activate overseas ATM withdrawals? It depends on thecountry or regionyour overseas account is located in. HSBC Group | HSBC Bank plc 2017-2023. Canada (Franais) Mxico (Espaol) Uruguay. You might be charged by the debiting bank if your top-up is unsuccessful due to insufficient funds in your account at the debiting bank. Follow the on-screen instructions to set up mobile banking and your PIN all at once. The record will also showin your transaction history. Select autopay under My Banking to set up new autopay instructions or manage existing ones. At any HSBC branch in Hong Kong or send a completed enrolment form to PO Box 72677, Kowloon Central Post Office, Kowloon. Telegraphic transfer transaction reference number starts with 'N'. The maximum limits11shared for both local and overseas withdrawals are: Withdrawing the maximum amount may require a few transactions, depending on the dispensing limit of the ATM. Access local and global tools with a single sign-on. You can transfer up to HKD10,000 daily via QR code when sending money to family and friends. No. Foreign Exchange | Credit Cards | HSBC Egypt Learn about access on the go with HSBCnet Mobile, Access local and global tools with a single sign-on, View account balance and transaction information online -- 24 hours a day, Access your global and domestic accounts from HSBC or other financial institutions all with one secure online portal, Online payments available in USD or foreign currency. You can also choose between immediate transfers, future dated payments or recurring payments. How do I register accounts for fund transfers? You can send transfer instructions whenever you like but requests received outside the times listed above are processed on the next business day. Simply select your profile in the top right corner, go to 'Pay and transfer', then choose 'Register or view FPS registration'. Service Features . Yes. What happens if I have set up a transfer for a future date, but on that date I don't have enough funds in my account to cover the transfer? To continue with your payment, please cancel the transaction, log on, go to 'Pay & Transfer' tab and select 'Other local payees/ FPS'. Please note thatpayeesbanksand any other banks used to send the transfer(both local and overseas) may impose additional charges, you can contact them directly about their fees. What is the service hour for using 'Top up HSBC accounts via eDDA' service? However, it will not appear if the recipient's account is a HKD Passbook Savings account. A minimum annual income of PHP200,000 for HSBC Red Mastercard and Gold VISA cashback. For all types of foreign currency transfers or Renminbi transfer, requests received after the cut-off time will be processed on the next business day or on the day you specified in your instructions. No. amount, start date, frequency, repeats), verify details and confirm. I had no problem transferring money to them before FPS, and neither of us have even registered for FPS. You cannot modify scheduled fund transfer. Or if you're using Personal Internet Banking or mobile banking you can select multiple cards for activation - this will be processed instantly. What is 'Payment count per period' in 'Manage autopay'? The charge for using another banks ATM overseas is HKD20 for your UnionPay card and HKD40 for your PLUS network card. You can check your Proxy IDs default receiving bank/ FPS participant on the HSBC HK Mobile Banking app. Yes, youcan deregister viaPersonal Internet Banking or theHSBC HK Mobile Banking app. Yes, it is officially accepted proof for tax purposes. As long as you have an HSBC HKD or CNYbank account and have registered foronline banking, you're eligible to register for FPS by linking your account to a validmobile number, email address or FPS Identifier. How do I use my bank account-linked credit card at an overseas ATM? Contact the merchant directly for refunds. What is the difference between 'Collection amount' and 'Maximum amount' in 'Manage autopay'? You can quote the exchange rate at anytime. If the payee refuses to do so, you may consider reporting the case to the Police or seek independent legal advice to recover the funds, if necessary. That . Make sure you check the exchange rate before completing the transfer. To receive money to a bank account via FPS, no registration is required. How can I ensure I get charged the lowest transfer fee for Global Money Transfer? You can transfer funds to HSBC accounts and to accounts held with other banks, both in Hong Kong and overseas. autoPay allows you to make payment regularly from an HSBC account to someone else. System Administrators: we're making it easier for you to manage - HSBC (You will need your Security Device or Mobile Security Key.). If the numbers do not match, the autopay will be rejected. How many HSBC receiving accounts can I link to one Proxy ID? The daily transfer limit refers to the maximum amount you can transfer to HSBC accounts that are NOT linked to customers' ATM/credit cards or Hang Seng accounts from HSBC or Hang Seng ATMs in Hong Kong. What is the maximum ATM daily withdrawal limit for the HSBC Premier Junior Pack Cash Card or Cash Card Beneficiary Card? Can I change which HSBC account I link to my Proxy ID? Quick Transfer' supports payments via payeesphone number or email address. How do I know which transactions are Global Money Transfer payments in my mobile transaction history? You can use this service anytime through HSBC Online or Mobile Banking. This is of course not suitable when any business has a monthly payroll that goes over 10K. You'll get this error if you enter characters that are not supported, such as '' or '! Alternatively, you can check it in online banking by going to 'Register or view FPS registrations'. Editor, Marcus Herbert, http://www.business.hsbc.co.uk/1/PA_esf-ca-app-content/content/pdfs/en/DP270_managing_the_service_guide.pdf. Simply log on to the HSBC HK App, tap on 'Pay & Transfer' and then select 'Other local payees/FPS'. We have detected your browser is out of date. If you were the payee, you will see the senders full name. Download the PLUS ATM chip card enrolment form [PDF]. Youcan view and change your limit in 'Small-value payment limit' under 'Settings'on theHSBC HK Mobile Banking app. There is no specific function for requesting a payment, but youcanask someone to send you money by providing your Proxy ID or QR code. Can I make fund transfers to anyone I choose? FPS in-app payment in the HSBC HK Mobile Banking app lets you pay for yourpurchases with Faster Payment System (FPS) without having to leaveyour merchant's app. On the 'Pay & Transfer' page, select Other local payees / FPS, and choose a From account. For your security, the overseas daily withdrawal limit and overseas transfer limit for all ATM and credit cards is HKD0. Terms & Account Charges - Account Opening - HSBC Bank USA The UK's biggest discount supermarkets are increasingly eyeing a new market of their own; several employers have signed up to a pension scheme which could see them pay in 7% of your salary; and . Yes. Can I still use e-Transfer or Express Transfer for HKD and CNY transfers? Registration is almost instant. Do I need to pay a fee when making a transfer to an overseas account with telegraphic transfer? You can use Global Money Transfers as long as you hold a HSBC integrated or current or saving account and use HSBC HK App. For details, please refer to the bank list. Choose a new or existing payee and on the transfer details page, toggle on 'Recurring transfer' option and input other details (eg. You will usually get immediate confirmation, but if you don't, try refreshing the page or going back to the FPS registration page. HSBC Corporate Cards | Global Commercial Banking HSBC Telegraphic transfer has a local fee of HKD50 via mobile plus any third party charges from overseas banks. Can I send or receive money from other payment service providers like Alipay? The UnionPay ATM chip card and PLUS ATM chip card look similar. How can I tell them apart? conducts insurance business as HSBC Securities Insurance Services. You can findthe reference number in your transaction history via HSBC HK Mobile Banking app or PersonalInternet Banking website. After FPS registration, can I change HSBC from my default receiving bank to non-default? Your account name will only appear on the recipient's account details if their account is within HSBC. No problem, you can sign up using the app. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. mobile number, email address, FPS identifier) or bank account to add them to 'My payees' via 'Other local payees/FPS' on the Pay & Transfer tab. How can I change my daily transfer limits? ng a Hong Kong mobile number, the country code will be prefilled. In this case, the transfer will not be made. If you're an iOS user, make sure you've already enabled your biometric authentication on your device. Which merchant apps accept FPS in-app payment through the HSBC HK Mobile Banking app? To activate overseas withdrawals for multiple cards, you can select All cards at HSBC or Hang Seng ATMs in Hong Kong - this takes two working days to process. Making Hong Kong dollar/Renminbi transfers to most of the banks in Hong Kong is free*. To enable you to operate both Hong Kong dollar savings and Hong Kong dollar current accounts overseas, the UnionPay ATM chip card is linked to your integrated Hong Kong dollar savings account while the PLUS ATM chip card is linked to your integrated Hong Kong dollar current account. Bank code/sort code / local clearing code. I could use my old magnetic stripe ATM card at PLUS and Cirrus network ATMs. No. FPS is a payment serviceplatform that allows customers to make instant domestic payments to individuals and merchants in Hong Kong dollar or Renminbi via ouronline and mobile banking. Facebook This link will open in a new window, Our website doesn't support your browser so please upgrade, Get your questions answered, we're here to help, Find your nearest branch, we hope to see you soon, Get card services information and support, Careers, media, investor and corporate information, 25,000 per beneficiary, per account, per day, Unlimited, however a limit of $50,000,000 (or currency equivalent) applies for each transaction. However, other banks may have different charging policies. Other points of reference 23. For more details please contact HSBC PhoneBanking numbers. At an HSBC branch Feel free to pay us a visit and make your request in person. How to get a higher credit limit | Credit Cards - HSBC MY Why can't I see any buttons in the HSBC HK Mobile Banking app for FPS registration? $30.00 Your qualifying commercial related combined non-credit balance is equal to or greater than $5,000. If you have activated Mobile Security Key or biometric authentication, you can use the 'Pay with FPS' and 'Show my FPS QR code' functions before logging on. You can update your contact details via the HSBC HK Mobile Banking app / HSBC Online Banking, by visiting our branch, by mail, or by calling our customer service hotline. Yes, as long as you know the full bank account details of the person or company you want to send money to. Find the answers and while you're at it, tell us how we could do better. How do I cancel my request to modify/edit or delete an autoPay instruction? For example for some banks, both account number and account name are used to verify inward remittances. Please note that you don't need to do this if your payee has registered for FPS and you have saved them to 'My payees' using one of their Proxy IDs (mobile number, email address and FPS Identifier). It will be treated as a cash advance and subject to a fee. If youre using HSBC HK App, after you log on, tap on Pay & Transfer on the bottom menu. Why do I get an error message saying that 'Message to Recipient/Recipient's Bank contains invalid character. Are there any transfer limits for 'Top up HSBC accounts via eDDA' service? On the other hand, if you have received any funds from an unknown source, please report the matter to us immediately. The bill serves as House Republicans . It worked before. Online Banking Help | Online Banking Questions - HSBC HK 'Quick Transfer' is a feature found on the 'My accounts' dashboard in Online Banking. Are there any charges for using 'Top up HSBC accounts via eDDA' service? Privacy and Security | Terms & Conditions | HSBC Accessibility, This website is designed for use in the USA. Get up to RM5,000 daily ATM withdrawal limit for HSBC Amanah Advance, Premier and Visa Debit Card-i. Cost of living latest: Aldi and Lidl branching into new neighbourhood 3. You will receive an SMS notification upon successfulregistration. We're here to help you. Click on 'My Accounts'.
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