and Hawaii*. 2. i always put them in their case, didn't drop them, didn't step on them, didn't sit on them, cleaned them - essentially i took very good care of them. i called customer service when it happened and they were very unhelpful. UpdateFinally received my product with no tracking update..perfect condition I was surprised. Find out how we combat fake reviews. When I finally ordered and got the package, my dresses were much bigger, even though I ordered them in the M size. FORTY ONE minutes after placing the purchase, I reached out to customer service who advised they could not cancel or change the order. This store made ordering my new purse the easiest I've ever done. It was sent from Indiana to California, then for reasons unknown to me to Kentucky, then Indiana, then back to California. It goes against our guidelines to offer incentives for reviews. They just sent me whatever they have available. These reviews may indicate issues with the company's products, services, or customer support. If you have questions on sizing, please contact us. The Company sells designer and brand name apparel and accessories via its web site, as well as provides fashion tips, trends, and advice. Bluefly does not sell fake goods and any products not sold as Pre Owned should arrive like new. Free. Overview. You can find the article in the NY Times if you do a search. We looked at designer & luxury fashion brands similar to Bluefly in products and services offered and ranked them according to product features, overall customer ratings, brand popularity, price point and value, shipping and returns policies . Since 1998, Bluefly has been a fashion industry pioneer. We do our best to compensate for these rare situations, but they do happen. Will never use again and lesson learned check reviews prior to purchase! Some of the add-ons on this site are powered by. 1998-2020 BLUEFLY.COM OR ITS AFFILIATES ALL RIGHTS RESERVED. Pieces sent back after the return period or without original packaging and the security tag attached, will not be refunded. Ordered a pair of 8.5 style and co boots. I'm considering suing and anyone reading this should too! However, they did not credit my account the full amount deducting $14.95 for shipping and handling adding insult to injury. The bathing suit was 27.94, they ripped me off with the label sent. It is quite deplorable. Over 2.8 million positive reviews on eBay. If the tracking information for yourpackagesays delivered and you have not received it, we recommend checking with any neighbors, housemates, or leasing offices who may have received the parcel on your behalf. Two months have passed and they haven't exchanged the desk nor refunded my payment. This company does not typically respond to reviews, I Ordered a pair of off white odsy 1000 shoes and they came in one week very authentic everything was new and the shoes were real all these other reviews that are negative are from there experience don't let it change ur mind on weather u should purchase from Returning General Merchandise Parcel not delivered and they won't refund!!! However, it came in a generic white cardboard box and it was badly scratched. Copyright Store Return Policies. Carrier tracking information will be provided by the carrier once your delivery has been scheduled. If an RMA is not provided with your refund delays can take up to 2 weeks. However when I received the bag the size was half of the original I had A huge scam about to go under! not the DHL label? Your shipment confirmation will indicate when an item ships with its tracking information. Absolutely the worst company to deal with. I swear I used all known means to get in touch with the company but got no response from them. Email this Business. Contacted customer service and they want me to pay restock fee and shipping for the return. The complaint is very unclear and makes it Bluefly has left an official reply on this complaint. First off they messed up and sent me a wrong item. 1998-2020 BLUEFLY.COM OR ITS AFFILIATES ALL RIGHTS RESERVED. Bluefly | Zulily Anyone can write a Trustpilot review. This will surely increase the credibility of your complaint. Good luck. Our system prevents prepaid shipping labels and return authorization forms from being created past the returns window. it is unconscionable that Bluefly charges $21 to return an item, especially when 1) you've already paid a delivery fee, and 2) the reason for the return is a problem with the item. This information can be found by visiting FedEx directly. They did refund me which I appreciate. THEY KNOW MY NAME MY NUMBER MY CREDIT CARD BUT I CANNOT HAVE AN INVOICE, IN ADDITION THEY HAVE A FAKE PHONE NUMBER THAT NO ONE IS ANSWERING AND DROP AFTER 2 RINGS.I CONTACTED AMEX THAT ACCEPTED MY DISPUTE AND REFUND THE MONEY .I TOLD THEM TO SEND ME THE RETURN ***** SINCE AMEX REFUND THE MONEY BUT THEY ARE INSISTING THAT IS FINAL SALE AND THEY DONT SEND THE ***** TO ME WHAT IS WRONG WITH THEM ? Share your photos and videos with others to prove the truth of your words. Bluefly Phone, Email, Address, Customer Service Contacts | ComplaintsBoard No one in my family with size 5. Supply chain issues not to blame, just incompetence. I also asked if I could pay for the shipping fees myself using a carrier of my choice to avoid their inflated fee. Once I have my money, I'm removing myself from their email list and I'm never looking back. Bluefly store credit refunds will be immediately available after your return is processed. Step 2: If your order is eligible for online returns, and is within the allowed return window, you will see a link that says "Create a Return Label" on the Order History page of your account. That is the only way I can have my money back. Returns Cancel order Change order Track order . FedEx SmartPost can be dropped off at the U.S Postal Service or FedEx Ground supported locations. With 3000+ brands, Bluefly is the online shopping destination for the style obsessed, shop designer styles from Prada, Gucci, Dior, Valentino up to 70% off This is horrible, especially since the item I ordered is defective (the zipper is broken). No Exchanges Bluefly are refusing to return my emails and of course the customer service number isn't "accepting calls". I have emailed customer service three times only to received canned responses explaining that it takes 10 business days to 'process' a return, that I would received an email telling me when my refund would be sent to my credit card company and thanking me for my 'patience.' Our scan shows Bluefly website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information. I got sucked into buying a pair of shoes for a gift for my daughter that didn't fit. If your order includes several items, we may ship them separately and at different times in order to get them to you faster. I'm not sure if they are scammers or if they just have tremendous organizational problems. The delay in being refunded my money is not acceptable. So, even though the address is wrong and they have not sent out the product yet, they plan to send out the product to the wrong address anyway. Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up! I had the item authenticated by a third party yet their customer service team have been extremely abusive and rude denying the determination and refusing a full refund. The complaint has been investigated and resolved to the customer's satisfaction. Received it in 2 days time! Yep, they wanted that much money to return the item! Contacted customer service, they said since they got the bag from another company (rue lala), there's no way for them to get the card. Bluefly refuses to let me return one of the orders. Unless otherwise specified in items details, all furniture items are FINAL SALE and cannot be returned. Reviewers satisfied with Bluefly most frequently mention free shipping. The return label will appear as an attachment at the bottom of your email confirmation. When you complete the online return form, you will instantly receive a pre-paid shipping label, along with your return authorization form. Simply appalling. Bluefly has resolved 7 complaints. It's still in the original packaging and has the tags on it. Bluefly is unable to process your refund if products are returned to the incorrect address. Shipping charges are not refundable. THEY SAID THAT IS A FINAL SALE AND THEY ARE JUST A MARKET PLACE SO THEY HAVE TO CONTACT THE SELLER . Well, I've ordered several items from Bluefly website and never delivered my stuff! Is Shopping at Bluefly Legit? Uncovering the Truth. - pixelroo Our shipping confirmation emails will let you know what is being shipped with its carrier and tracking information. Your better of shopping elsewhere! Returns will be processed within 2-3 business days from the date we receive your package. Then I tried again and they stated that a return label would be at federal express . that's where i dropped mine off, and got a receipt. Customer service is non-existent. Find top employees, contact details and business statistics at RocketReach. I've never been so disturbed by an online retailer. part of me wants to take a chance, but i don't want to "loose" money. I placed a order for A Lanvin hat the order was Flagged for Fraud it didn't go through I let the bank know that it was me they told me place it again so it would go I did I received to different orders I started a return but I wanted to know why was I being held responsible for the return charge somebody from the response team emailed me with a nasty respond we went back and forth I asked to speak with a actual person because whoever keeps emailing me needs to be retrained I also provided proof that the 1st order said it didn't go through the person was so mad that Blue fly waived the return fee they made sure I knew that also the hat came without the rags attached but since I was treated so nasty over $20.00 I'm going to pay the return fee for the order hat they can return me my money this is probably why the bank flagged it in the 1st beginning no number no nothing to speak to somebody. I don't know what to do! Oh well, I think I know what to do, I will just return my order and request a refund, but think twice before ordering from them. When I contacted them they said they didn't have sweaters in my size, so they decided to send me items which were in stock. Contact Customer Service who will need to issue a new return label. Get started - it's free. They send me lazy screen shots from FedEx.com without actually calling them and sorting out the issue as the shipper. Not to mention they charged some extra for shipping without my permission. As a matter of policy, BBB does not endorse any product, service or business. It wasn't what I expected (item color didn't look the same on the site and the actual) so I decided it will go back. Coupon codes are only valid during the stated promotion times and cannot be applied retroactively to purchases made prior to the start of this sale or to purchases made after the end of this sale. Bluefly - HORRIBLE RETURN AND CUSTOMER SERVICE. Only free shipping could have improved it. Bluefly - This place should be shut down. Prom season is here, and you deserve to look and feel amazing for your big party! i get that it's discounted designer items but they should still stand behind their product and not treat their customers like crap. I hope this helps! News. What is going on? BBB is here to help. When a gift is returned, store credit will be issued to the Gift recipient's Bluefly account. Oct 29, 2007. Curbside delivery does not include set up or assembly of items, nor removal of packaging materials. Self-service customer returns. They claim to have an authenticity guarantee yet are unable to provide actual proof of authenticity as they are not authorized distributers. Like many others I put into UPS a pair of shoes to bluefly.com on the same day they were delivered. Bluefly has a rating of 3.07 stars from 642 reviews, indicating that most customers are generally satisfied with their purchases. Then place a new order online for an alternative product. Those sweaters are just huge! If you need the order to arrive sooner, expedited shipping is available at checkout. 23 Bluefly reviews first appeared on Complaints Board on Jan 30, 2009. Ignite your style with over 1,700 designer brands at a premium discount - up to 40% Off retail. Claim it and get a lot of features. I didn't check their return policy before ordering a dress last week because I didn't know their policy had changed. You are using an out of date browser. 877-258-3359. Summary. Fulfill your fashion obsessions with none of the guilt. click here for more details. They rip customers off by colluding with dishonest eBay sellers as partners, sending defective, low-quality, possibly unauthentic products, then denying whatever you say, refusing to give full refund and charging people return fees. Hi Jason, Tip for consumers:Returns are $20 for a return label. Return shipping is free when you use our pre-paid FedEx SmartPost domestic return label and choose to have your return total refunded in the form of Bluefly store credit. Blue fly or not (trust me there service is excellent!). The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. We accept returns within 14 days* of delivery, unless items are marked Final Sale. All items must be unworn, unwashed and undamaged. Pay close attention to their return policy. Return time frames may vary and are indicated with each item's description. Bluefly will not allow you to exchange an item purchased that is the wrong size. Products used:None. THIS IS RIDICOLOUS ! I sent an email to inquire about my return and refund and received a response in a matter of minutes. Initiating a chargeback with my credit card company. They said ten days, and now on my twelfth day, I'm still waiting. Please be careful when you go shopping. How do i know if an item is new, used etc? Price gauging is not a good look, Bluefly! We are excited that you are are interested in ordering something from Bluefly! After hearing all the horror stories I let my own few good experiences tell me to take a chance and oh did it come back to haunt me. ?I DON'T WANT ANYMORE BE CONTACTED FROM THEM I JUST WANT TO RETURN THE *** AND CLOSED THIS NIGHTMARE . They may ship directly from different marketplace partners. When a gift is returned, store credit will be issued to the Gift recipients Bluefly account. There are no returns on Diamond, Fine & Estate Jewelry pieces for international orders international shipments are FINAL SALE. I haven't received my shoes yet. Pricey shipping I accept, after all, no one forced me to buy $200 costume jewelry, I did it because I really liked it. Get cancellation email again. Wasted my money. Because i live in Europe I can't do anything about this. Independently owned. About. Please allow adequate time for return shipping. Our customers are incredibly important to us and we appreciate your feedback and concern. This is fraud. Were so sorry you had issues with your order. In order to provide a wide selection of products & brands, we work with a variety of third party vendors. Contact Even if you have to pay more, skip this horrible web seller. Notified them immediately and they were able to intercept the package and re-route it to their warehouse. Gain trust and grow your business with customer reviews. They promised to fix the problem. Bought a couple pairs of pajamas and Bluefly sent the wrong size. Final sale items are excluded and can not be returned or exchanged and all items must be unworn, unwashed and undamaged. Depending on your card issuer your refund may take 5-10 business days to appear on your billing statement. So, I called. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I have been a heavy consumer of designer fashion for almost 50 years and believe Bluefly is the worst platform. I will never shop Bluefly again. Here is the BlueFly return policy: Returns must be in their original, unused, and undamaged condition with all tags attached and all packaging included. I did not notice that. Contact Customer Service who will need to issue a new return label. Awful experience. I'm still waiting! We do not accept cash, checks or cash-on-delivery (C.O.D.). If you have multiple returns on the same order, a fee of $4.95 for each additional shipment will apply. Step 2: If your order is eligible for online returns, and is within the allowed return window, you will see a link that says "Create a Return Label" on the Order History page of your account. We understand that there have been growing pains and hiccups like several other retailers sometimes we do drop the ball. I've returned items to Bluefly and didn't use DHL. Bluefly has an estimated web sales of $100M-$250M. Instead, I WILL NEVER SHOP FROM THEM AGAIN AND AM ACTIVELY TELLING ALL MY FRIENDS ON FACEBOOK NOT TO SHOP WITH THEM AND I'M POSTING THIS IN AS MANY PLACES ON THE INTERNET AS I CAN. This review was chosen algorithmically as the most valued customer feedback. Please be sure to follow the directions given for each product you are trying to return. So why did it show available and make me go through all the forms and payment? My package is stuck at a FedEx facility and they don't have a clue how to pick up a phone and contact FedEx on a customer's behalf. What's more, the item-- a BCBG puffer coat-- was delivered disgracefully, shoved into a bag that is too small. The latest complaint Gucci messenger bag was resolved on Mar 28, 2023. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Don't buy from here because their customer service is terrible and after addressing my concerns with the order, they just said the shoes weren't worn. 3. Amazon would have just sent the right size because they were the ones who made the mistake! I don't like there return policy.It's hard to know your shoe size with different brands.I didn't know they charged $20 to return. The item you would like to return was shipped more than 23 days ago so on this occasion, we are unable to accept the return. If you checked out as a guest, pleaseclick hereto first create an account with the email address used on your order. Call Bluefly, Inc. customer service faster with GetHuman. Shop Handbags, Shoes, Apparel, Accessories & More, THIS ICONIC BRAND IS REPRESENTED WITH GREAT DESIGN & CONTEMPORARY LIFESTYLE, UNSURPASSED CRAFTSMANSHIP & THE SIGNATURE WOVEN LEATHER, AN ITALIAN FASHION HOUSE MADE WITH CLASSIC & ECCENTRIC STYLE, A TOP FASHION BRAND THAT CULTIVATES THE MOST ELEVATED DESIGN OF STYLES, Styles from Gucci, Prada, Saint Laurent, Bottega Veneta, Fendi & More, Step Into The New Season With New Designer Shoes, Gianvito Rossi Ascent 55 Leather Slingback Pump, Dolce & Gabbana Kim Sicily Small Patent Satchel, Bottega Veneta Small Intrecciato Leather Zip Wallet, Stella McCartney Lace up and Monkstrap Women Eco Leather White Blue, Stella McCartney Ankle Boots Women Fabric Black, Stella McCartney Sneakers Women Eco Leather Pink. Items usually ship within 1-2 business days unless otherwise noted by availability in the product details. I purchased a Prada handbag and received a counterfeit item. Please note that additional fees may apply. I did attempt to see if Bluefly would provide a solution but nothing. Furniture Follow these steps to return an item: If You Have Lost Or Misplaced Your Returns Label There Are Two Options: 1. If you checked out as a guest, please click here to first create an account with the email address used on your order. Wrong, Damaged, Or Defective Items I should have known better. The return and restocking fee might be more than the item itself. cmon. I'm so sad right now. Cannot trust their system and will never use Bluefly again. The following day, I dropped off the package at a DHL authorised center and went on my merry way.
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