I am quite surprised about the "The seller can't send a return shipping label" message. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. You dont need a special printer or self-adhesive labels when printing return shipping labels. (unknown). "See return details" button in both messages Send the item back The seller is responsible for return shipping charges. Customer Service reps have a quota and will say anything to get you off the phone. They said to ask the seller to buy a label for me on USPS.com and then attach the image of the label to the Ebay case & then I can print it from there. That sounds like a scam to me. When using your own carrier, make sure to upload the label and tracking details to the buyers return request. These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item. Return shipping labels feature the customers address in the From field; the sellers address in the To field; and applicable postage. Thanks! and send return shipping labels from one interface. I got quotes from 4 different carriers and the cheapest I have found is $23.50 via USPS. I'm nto trying to scam anybody. I had paid directly with credit card through eBay (not Paypal). In damaged or not as described situations, if the item is being returned back, the seller is responsible for that return shipping cost. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. Type a message to the buyer. But they don't have to disrupt your businessor your profits. Under Paypal they typically just do a partial refund; I have no clue how that would work on MP, or what happens if they do not send the money or a label. Learn more about our signature confirmation requirements. This Is truly Unbelievable Amazon Are you sure you can't send it USPS Priority International? My problem now is that there is no option to get eBayinvolved. If your stated policy is that the return shipment costs are the responsibility of the buyer, you can deduct the postage from the refund . Under Browsing history select 'Settings'. Heres how to add the tracking information to your return if youre using your own return shipping label: If you're returning an item that has a total cost of $750 or more, you'll need to use a tracked service with signature confirmation. It also allows the seller to control postage costs on returned items as the seller can choose the lowest cost mail class option to have a product returned. He said he'd sent a message to the seller to send me the label, and if the seller still refuses after 3 days, a decision could be made in my favor. Choose the label you want to send to your buyer. I have been waiting for a few days already for you to act. If you return an item using a paid method, we'll deduct the cost of return shipping and restocking fees . Enter the package details. Sometimes, it just doesnt work. Make sure you know what you can ship and what you cant to avoid delays and fines. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Honestly, it seems very doubtful the seller will pay for an international return to get a defective keyboard back. Hmmm, okay I messaged ebay on that Facebook link (thank you very much for it!). Sorry this information wasnt helpful. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. We recommend using a tracked service for return shipping. If you used an Etsy Shipping Label, you'll generally be charged for the label a few days after you receive the package. If the package meetsthe size requirements set by the return carrier, you can purchase a return shipping label through the return request and send it to your buyer. If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. The seller is still responsible for return shipping costs, so contact them to arrange return shipping. They can then print the label and use it to send the item back to you. Whether you're a buyer or a seller, check here to get started: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you want return shipping to be insured, see our section on alternative return shipping options. Instead, reach out to eBay on Facebook here and explain that the seller has not sent funds for a return label.. You will have an unreasonably short 10 calendar days to ship the return with those funds. Get $5 in free postage to use during your trial. You can: If you dont have a printer, you can always: Almost done! eBay has no way of knowing if the seller sends the label because it does not have to be issued through eBay. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. I started a return which the seller accepted but I got this message, (seller name)let us know that they can't buy a return shipping label for you to use for (item). This eliminates address mistakes, optimizes the return process, and creates a good customer experience. First things first - you need to pack your items in a sturdy box. We may ask you to accept a billing agreement to authorize payment for these kinds of charges. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. View cart for details. Ensure the buyer uses a tracked serviceand includes signature confirmation for items with a total cost of $750 or more. To get to the return request form, go to your Returns dashboard - opens in new window or tab and select View return details. and our If youre responsible for the return shipping costs, you can choose howto send the itemback to the seller. Most people can do simple troubleshooting and I'm sorry it's proven to be too much for you. I'd explained both times that the item was broken and they already said that they can't issue a return label themselves. What to do when seller can't send a return shipping label? PLEASE GIVE THIS POST A LIKE IF YOU'RE HERE ." Return shipping for buyers | eBay You can't edit, refund or cancel a prepaid label if the buyer wants to return one. Choose Orders & Shipping. Click on Send an eBay Shipping Label. The return shipping label feature is available for all domestic USPS mailclasses. and restocking fees from your refund. If they don't send you a label do contact cs through FB it Twitter before the date that you are supposed to send the phone back. However there are ways for the seller to send you a label or money for a label although some aren't aware of that or hope that you aren't aware of it. I'm not sure that I will be reimbursed and I'm not ready to pay 300 usdfrom my pocket. New comments cannot be posted and votes cannot be cast. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. Delivery addresses in the 50 United States (U.S.) and APO/FPO addresses using a U.S. And if the seller does not do that, then I have to wait until this friday until Ebay can step in and give me a return label at no cost to me. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, I'm returning a item to a seller (not as described/broken item), Ebay says "The seller can't send a return shipping label" And then, "The seller is responsible for return shipping charges. I'm nto trying to scam anybody. Enter a message to send to your buyer along with the return label. Copyright 1995-2023 eBay Inc. All Rights Reserved. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . If you want to provide an alternative method of returning the item, simply select Confirm you will facilitate the return from the View return details section. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. (I think Customer Service agents are allowed to extend that time period for international transactions.). 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If you're not able to resolve things with the seller, you can ask us to help. Depending on the reason for return." As others have said, the seller will need to send you the money (usually through Paypal) for you to buy a label so you should first figure out what it will cost. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" "wow did you know there are actually humans behind these sales? What site do you login with? What is the next option for returning an item from abroad ? Does this option not appear on the screen until after three days? Heres how to print an eBay return shippinglabel: If youre responsible for the return shipping costs, youll see the price of return shipping, and be able to purchase your label. 11:02 AM, "Are you sure you can't send it USPS Priority International? Tip Since you're both in Canada the seller could go to PayPal.com/shipnow and set up a label from you to their location as a pdf and then send it to you through the case in a message or by email. And yes, you are absolutely right: the seller ignored my message when I asked for a return shipping label! I was under the impression that according to eBay policy, the seller has to provide the label . Go to USPS.com and select Calculate a Price - then pick the country, weight, value - and Large Package. Who pays the cost of return shipping depends on the sellers return policy and the reason for the return. I did it with a 5 pound 60x6x6 box to the UK and I got a $70 price. The seller is responsible for the return shipping costs but they won't send me a return label. If it's seller pays return shipping and the seller isn't sending you a label then call ebay and tell them the seller refuses to send you a label. I request a return for an item which was accepted by the seller yesterday. To create a shipping label with FedEx, follows these steps: 1. If they can't provide one, you can purchase a label, and we'll ask the seller to reimburse you. The seller must select a shipping carrier and mailclass, supply postage funds, and enter the addresses. (function(g,b,d,f){(function(a,c,d){if(a){var e=b.createElement("style");e.id=c;e.innerHTML=d;a.appendChild(e)}})(b.getElementsByTagName("head")[0],"at-body-style",d);setTimeout(function(){var a=b.getElementsByTagName("head")[0];if(a){var c=b.getElementById("at-body-style");c&&a.removeChild(c)}},f)})(window,document,"body {opacity: 0 !important}",4000); Product returns are a part of every business. For instance, you can offer to pick up the item in personor let them drop the item off at your closest store. Heres how you can let the buyer know about the label from the View return details section: Use the carriers shipping calculator to find out how much return shipping will cost. There is the possibility that you won't see the 'ask ebay to step in' link if the seller has already agreed to a return. Sometimes returning an item may require additional, alternative shipping arrangements, like adding insurance to your package. If the seller is responsible for return shipping, its important that they cover the costs. Returns Made Easy. If you included a return shipping label with the item when you sent it to the buyer, you can let them know that they should use that to send it back to you. I had a feeling the eBay rep wasn't going to follow through, because I offered to wait on the line for him to send the shipping label, but he said he could only do it after the call. By accepting the return but not providing a return label@olsus_flhkv3ce4the seller has stalled you, as there will never be any option to ask eBay to step in. You are registered in the U.S. but say you are in Prague. Since the seller is from China, they have to send you the funds to pay for the return shipping. Select 'Internet Options'. Hopefully I won't have to do a chargeback. I am a busy person so i forgot to check one last time if it was reset. Seal your box with plastic or nylon tape at least two inches wide. For a step-by-step guide, check out How to Purchase a Return Shipping Label through Reverb. Download the label as a PDF. Return electronic devices Sometimes returning an item may require additional, alternative shipping arrangements, such as: When the buyer wants to return an item using alternative shipping arrangements and youre responsible for the return shipping charges, theyll need to work with you to agree on the shipping service and cost before returning the item. Choose how fast you want your package to arrive. Is there a time-limit by which the DVD must be back with the seller ? If the Seller realizes that they will have to pay the return shipping for the fishing rod, and that would cost twice as much as the rod sold for, it makes no economic sense to do so, and they will probably abandon the fishing rod (meaning not pay you to ship it back) and eBay will issue you a full refund. Just keep it in mind. That means that you'll need to accept the return and cover the cost of return shipping, even if you don't normally offer returns. 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Thanks,pjcdn2005. You'll see an estimated cost for the shipping label, but you won't be charged until the buyer uses the label. I'm sure they know that they're supposed to send you the money for shipping. The chargeback is actually handled by PP, but there is no need for you to worry about that. Select 'Every time I visit the webpage'. So you have an open Dispute for Not As Described, the seller has been told to send you a Return Shipping Label and has not. If you choose to use your own carrier, we recommend using a tracked service. Return shipping labels ensure fast delivery back to the seller, which enables the seller to process refunds back to the customer as fast as possible. - edited Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. In the message section of the return, write to the seller. Please select what best describes the information: Thanks! - edited Stamps.com is an independent vendor of the USPS. Heres how to send an eBay shipping label from the View return details section: Return shipping labels dont include insurance. Return shipping labels don't include insurance. Well send an email to your Messages - opens in new window or tab with the subject line Send the item back with all the details of your return request. The strangest thing happened on the phone today. If you use alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refund youll receive. Keep checking for this, if you do not see it on the 4th full business day, then look up eBay's phone number for your country and call them. If youre unsure, try contacting the buyer to ask if theyll purchase an international label on your behalf. Return Shipping Costs. returns, This isn't the information I was looking for. You do not have permission to remove this product association. Keep in mind that if you lose the Dispute for some reason, you can get a chargeback on the card.Maybe you should call your card and ask about their policy on returns. How to Help a Buyer With a Return Our system defaults to the seller paying for the shipping label. Now I'm supposed tosend items back. If you select, A label from their preferred carrier:if the seller provides you with a shipping label, theyll send it to you directly, and you can print it from the Here's your return shipping labelemail or message that youll receive in, You can ship using an eBay label, in which case we will deduct the label cost from your refund, You canpurchase a label directly from a carrier of your choice and upload it to the return. When you want to return an item using alternative shipping arrangements, and the seller is responsible for the return shipping charges, you'll need to work with the seller to agree on the shipping service and cost before returning the item. Youll need to know the dimensions and weight of your box. We haven't had any direct communication, just via ebay's automated messaging notifications. If you do have to go that far-- and the three days is actually a Good Thing since the idea is that the seller gets a chance to think it over and decide to cooperate-- let us know how it goes. If youve accepted the buyers return or offered to send them a replacement, you can choose one of the following options to let them ship the item back to you. I tried suggestions from websites to get around this message, but I was not successful. The shipping will cost me 300 usd(UPS) because the rod is 1.5 m long. Because the seller has accepted the return, you will not see an 'ask ebay to step in' option but you can still contact them. If they don't, return to the case on day 4 and ask Ebay to step in. Seal your box with plastic or nylon tape at least two inches wide. I finally got a refund from Customer Service. "The seller was in China and wants me to send it to some UK address (probably a reshipping service). This is twice the price of the fishing rod. I see, femmefan1946! If they can't provide one, you can purchase a label, and we'll ask the . Was it a Not As Described reason? They will probably extend the request by a few more days to give the seller a little more time to pay for return shipping and if he doesnt, they will refund you without requiring a return. If youprefer, you can provide the buyer with another method of returning the item. In most situations, you can provide a return shipping label at a discount via your Reverb Orders page. You can either pay for an eBay return postage label, or send the item back using a carrier of your choice. Privacy Policy. So I guess I just wait until the 30th and tell ebay that they haven't sent me any label/funds because they're implying that ebay itself is paying for the return shipping and that's not the case? Now I'm supposed to send items back. You can print a shipping label with postage . Sellers are quickly finding out that they can chose the option of sending a label and then not doing it. Don't trust them. If the buyer is sending an item back because it doesnt match the listing description or it arrived damaged or faulty, youre responsible for the cost of return shipping, even if you dont offer returns. When you choose the shipping method for your return, return fees are calculated. Return Shipping Label, USPS Return Shipping Labels - Stamps.com
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