I like the products but there is no reason to have a brick and mortar store if you aren't going to get any additional service whatsoever. $4,496.00. Its cool and unusual household goods drew us in all the way from the suburbs to spend some time and money on the nifty things that make my life better. It was the missing piece for my living room. Looked around the entire store (seeking specific living furniture) and several employees walked by. I watch as the FedEx guy brings my package. The great thing about CB2 is that it's a Crate and Barrel sister company and Crate and Barrel has stellar customer service. Thank you!! I will definitely go back with this type of service. CB2 Furniture - Crate&Barrel Crate & Barrel. Solid work for a company that prides themselves on their customer service. The 15 Best Furniture And Decor Pieces To Buy From CB2's Winter Sale. He agreed and promised to call back soon. It only came with a table top and four legs. I have yet to hear anything. I came from work so I didn't look my best, I felt judged and felt unworthy of the employees respect or attention. Cb2: ohh I'm sorry, I forgot about it Me in my head: cool I just stood here like an idiot for 10 min for nothing. Thanks, CB2! You rock guys and Huge thanks. I waited every night for delivery as promised with my items which I actually wanted immediately. I half expected not to see it in the store but it was right in the front when I walked in and it was perfect. Due to this disgraceful service I am canceling my whole order and won't be shopping at CB2 or crate and barrel again. With the dining chairs, customers again mention that they love the way the pieces look, however, some shoppers also mentioned that certain models seemed unstable or uncomfortable to sit in. Also? Because our spring cleaning plans include throwing out our ratty sofa. Gorgeous furniture and true southern hospitality. I have ordered quite a few furniture and carpet items at CB2 as I am updating my condo. Aside from my bed frame being on backorder for two weeks, I was scheduled for a delivery for two items on a Saturday, which ended up being wasted on a non-delivery. Parking lot is a joke can't get a coffee before going shopping or they will tow you. They refused to be flexible. Parking can be an issue at this location, but I've always found at least one spot in the cramped lot. For the price I paid for this coffee table, the store should be much better about updating me on the whereabouts of the legs. I purchased all of my kitchenware, glasses, wine classes, flatware etc. ***Update Number 2*** I have followed through with my end, contacting Crate and Barrel's customer service providing all details, they told me since it was an in store purchase that the store would contact me within 48 hours. Recently we saw the Go-Kart desk onlline and wanted to see it before buying. Don't buy from CB2. I've never been in before, but was pleased with the service. They did appear to be a bit overstaffed on our Saturday afternoon visit because it seemed the sales people outnumbered the customers but if it means I get help when needed, I'm all for it. We bought 3 furnitures from store, and turned out 3 of them had different defects. I came here on a Sunday afternoon in August 2018 to look for a birthday gift for a mom of a friend. A little on the pricey side, but you get what you pay for. Get ready to discover your newest design crush with modern furniture from CB2. To sum up, there is no customer care whatsoever after a sale is done. unhide . I don't think during our entire conversation I must have heard the word " I understand", seems like an amateur , I don't know how & why was he even given to answer phone calls . I had the delivery come in two different days since everything I wanted was not in-stock. Needless to say, with the mirror being almost as tall as me, before I even got to my car I tripped on it and completely smashed it. Terms of Service and However, my favorite item has been a plant I bought. I have to wait now until mid to end of June well this sucks New delivery date set for June 14 June 14 rolls around. Ended up buying a few pillows and LOVE the designs they offer - can't wait to go back! The manager was able to find two tables in the Berkeley store, but the wonders if I would like to call the Berkeley store myself to figure out the situation. Quality of their products is similar to Crate and Barrel. Sign in to see items you may have added using another computer or device. The flatware lost its copper tone which I always washed by hand with cold or room temperature water as directed. "TOMMY" also mentioned that because I was re-scheduling , my delivery would now be delayed for several weeks at first , which made me prompt like, because I am re-scheduling, I need to wait another 2 weeks. CAD 3,499.00. Stylish shop and great customer service. We were then able to find a few more things that have really made our home feel even cozier. Don't waste your time or money. I stopped in today to pick up a bistro table I'd ordered via the website. The store is on par with West Elm, with more of an urban edge. Then she rings up everything without discount to which I point out and she mentions it to another colleague and he confirms it should be applied. Looking for used Crate and Barrel furniture? When I was down to 2, I decided to leave a review. Minimal interaction with staff - they left us alone and didn't say anything to us while we shopped - but we did not ask them for help either. Chartreuse is my favorite color, so naturally I'm biased, but I love that they have bold accents like deep blue, bright red & green. I'll stick with Ikea. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. The Uptown staff at CB2 has made this a wonderful and fun experience. candles and other home decorating essentials. Wow. Couldn't be happier! CB2 declined to publish the review. One word. Privacy. If I wanted that answer I wouldn't have asked someones opinion. Staff is super friendly. services, you're letting us know that you've read and agree to the changes. A quick bell ring, answered by a super friendly young woman who checked my receipt, found my items, and loaded them in my car. But for the sit, read, relaxation unharrased, it gets four stars. There are at least 5-6 other reviews with the same exact issue. All of their furniture is well made. I was surprised the rep was not able to tell me a specific status on the couch. But overall, it doesn't hurt to window shop, and it's nice to be able to do that while staying in the vicinity of the Domain. I will still shop there for design ideas, but will likely make purchases elsewhere. The CB2 in Georgetown is located at the beginning of the retail district, near other interior design stores. Still, today in the mail, I received $150 gift card from them. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. I've experienced better. Special shoutout to Jade M. who has been extremely professional and helpful throughout the purchase/delivery/follow-up process. The two Male employees working there were well..snooty. Piazza 4-Piece Modular White Linen Sectional with Ottoman 127''. Yes Cb2 is very cute but not worth the headache. BOB'S DOES THE WORK, SO YOU GET THE DISCOUNT. I really enjoy working with Scott, who I think is their store manager. They also occasionally have floor sample sales, which are totally amazing and awesome. My husband likes to come here and bring interesting things home. Terms of Service and Unlike other online furniture forums, we also handle payment and shipping for used Crate and Barrel furniture for you that stands whether youre buying a candleholder or a credenza! So annoyed right now! Consent is not a condition of any I called and they said January. This is how my trip to the store went today: I walk in and there is no other customers in the store, I approach an employee: Me: Hi, I want to buy this clock you have on display, how can I get it? decor and more. Some links on Slumber Search are referral links. When I decide to redo any other room in my apartment I will definitely be going back to CB2. There is something to appreciate about balance in design and use. It seems that their products are higher quality than a comparable store like West Elm's. The size of the pillows seem to be larger and don't fit properly against the frame. I ordered a piece in November and was told mid Dec. May all benefit! Thank God I'm done with them. I can always go to get decorating ideas or augment my serving pieces that will please the eyes and my wallet. Check your text messages & reply "Y" to receive your discount code. Go to Scandinavian Designs in Roseville instead! CB2, Crate and Barrels sister line, takes a fashion-forward approach to design, integrating trends in a bolder way than Crate and Barrel. Inventory changes every day, so it's always fun to browse. And if you want your stuff, like, yesterday, check out our selection of in-stock furniture for ready-to-ship pieces that will get to you ASAP. Holden 2-Piece L-Shaped Grey Tufted Sectional with Right Chaise. BOB'S DISCOUNT IS AN EVERY DAY DISCOUNT. I actually ended up with another CB2 sofa, because when you find customer service this great, you stick with it. CB2 dining chairs range from $90 to $900 and match their dining table options in uniqueness of design. In larger homes, give the dining room a regal feel with a long dinner table, or go for a more intimate feel with a round dining table. I had to ask someone to please check me out, and I happen to get a new employee (I think by her lack of knowledge of what she was doing). Not sure what I'm going to do next here. I happened upon CB2 during a brunch promotion they were throwing and they had quality wines, the mile of mimosas and some stellar bloody Mary all in a gorgeous setting. Like I said earlier, this one issue would make them 5 stars. Dellana 23"x23" Striped Natural Square Throw Pillow Cover with Feather Insert. She was phenomenal but I felt like everyone else at the time were busy and distracted (again a busy Saturday night). The 18 Best Places to Buy Furniture, According to Interior Designers The store is two levels so take your time when you're shopping around. Called today, 8 months after my "purchase" and was told I'd been refunded back to my original credit card. First round, hardware was forgotten. I recently went to the CB2 (1730 4th St location) to purchase an item that the CB2 website claimed was in stock, I also had called the store to confirm they had it and was told that they did have it in stock and that it was available. I've been to the regular Crate & Barrel, but finally had the opportunity to swing by CB2. I feel that my furniture feels "real" unlike Ikea or Living Spaces, and has durability to last a long time. Starting at your typical West Elm at Mid-Low, or Crate and Barrel maybe towards Mid-High. One particular male gentleman, also on his mobile, actually scribbled 'CLOSED' on a piece of paper and held it up for me to read instead of coming near the door or even answering the door at all. I was on hold for a CB2 customer representative for a little over 40 minutes. We were not in a hurry. so I placed a backorder. Maybe it's just me, but it seems like that level of helpfulness is becoming more and more rare, so it's a real delight to be greeted by people who are energetic, enthusiastic and really seem invested in helping the customer. This can be no big deal for some, if you don't need something for a long time (i.e. She asked me for my invoice number twice, claiming she couldn't find it, and the 2nd time she left me on hold after 8 minutes of being on the phone, mostly on hold, hung up on me! It was entirely my fault. Privacy Policy. We were told it would take between 8 to 10 weeks, but could extend to 12. Nobody asked me if I wanted to check out. After almost two hours on the phone with difference representatives, they try to reschedule. When I go to buy an expensive couch, the last thing I want to see is another shopper who thinks it is perfectly okay to bring their dog into the store. He was very helpful and patience with me. If you use one of these and buy something, Slumber Search may make a small amount of money. Thank you. Use our Make an Offer feature on all of our used Crate & Barrel furniture to see if you can strike a deal with the seller and score it for less than list! they have risen significantly from a few years ago while in NYC. I picked up 3 of the 4 necessary boxes from the store itself the next week. This is mid-February. I love love CB2! You will thank me. hide. I never received an email or a phone call about this and was only notified when I contacted customer service myself. I'm a meticulous person and do thorough research. Initially, I was going to purchase the black drum coffee table. CB2 Crate & Barrel Design Within Reach Ethan Allen Herman Miller Horchow IKEA Jonathan Adler Knoll Ligne Roset Mitchell Gold + Bob Williams Organic Modernism Pottery Barn Restoration Hardware Room & Board Urban Outfitters Wayfair West Elm World Market Vintage Furniture Want to list a piece for sale? I bought a 5 x 8' rug online and it was on backorder. The staff were pleasant, although not terribly efficient; I wouldn't come here unless you had time to browse and wait to be rung up. Furniture shopping is an oftentimes tedious and mundane task. Discover furniture in all of Crate & Barrel's distinctive styles, including modern, contemporary, industrial, and postmodern. We had a few issues with our order of a dining table but they more than made up for the problems with their service and friendliness. Reply HELP for help and STOP to cancel. CB2 is a modern affordable twist on Crate & Barrel. Loving the simple life? Item was out of stock (popular!) After four trips back to the store , two in which a sales rep told me I just had to wait some time for the funds to show up. - limited selection - everything's white, orange (lots of it), and one other color - the metal stuff are, quite frankly, kinda clanky. In case you're keeping count we are officially at 12 weeks. If there was ever an issue with a product, I was promptly served and every time the staff exceeded my expectations. Over the course of the last 3 years I've bought most of the furniture I own through this store and have been pleased every time - in an age when customer service is seemingly nonexistent with most retailers, CB2 has been a stellar example of what a good experience looks like. I bought a set of chairs, a table and a mirror. I was informed brackets should have been installed on the final piece of the couch and they would immediately set that up to me installed on the couch for me at check out. Great job, Brianna! The associate places me on hold and returns to say that they will have to make a few calls but they can go ahead and set up delivery for next week. Afterwards, we compared prices to a similar pillow cover at Anthropologie and it was $300! One of many furniture stores in area It's niche is modern furniture at moderate prices. Not sure I will ever do business here again ******* Thank you for your response not sure how to private message you with the information requested *********. I'm excited AF. Many of the items I wanted to purchase were not in stock, If anyone is looking for the best furniture, I can't help but wander into CB2 as often as possible. It seems like every week or two, they have specialized sales - one week will be 15% off all sofas, another week will be 15% desks, etc. Find another furniture store, there are plenty of better ones. I'm not holding my breath. While some of the sales people were helpful in bringing out items we requested from the back, the cashier who rang us up (short-haired blonde woman) was unfriendly.
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